Dragon Rent-a-Car

-------------Basic Insurance (Included)-------------

Coverage:
Bodily Injury: Unlimited
Property Damage: Unlimited (Deductible: ¥50,000)
Vehicle Damage: Unlimited (Deductible: ¥50,000)
Personal Injury: Up to ¥30,000,000 per person

NOC (Non-Operation Charge):
If the vehicle requires repair due to an accident:
(1) Drivable: ¥20,000
(2) Not drivable: ¥50,000

-------------Collision Damage Waiver (¥1,650/day)-------------

Coverage:
Bodily Injury: Unlimited
Property Damage: Unlimited
Vehicle Damage: Unlimited
Personal Injury: Up to ¥30,000,000 per person

NOC:
(1) Drivable: ¥20,000
(2) Not drivable: ¥50,000

-------------CDW + NOC Waiver (¥2,310/day)-------------

Coverage:
Bodily Injury: Unlimited
Property Damage: Unlimited
Vehicle Damage: Unlimited
Personal Injury: Up to ¥30,000,000 per person

NOC:
→ Waived

-------------Basic Roadside Assistance-------------

• Vehicle transport service (up to 300,000 yen per incident)
• Battery jump-start assistance if the battery dies
• Lockout assistance if the keys are locked inside the car
• Spare tire replacement in the event of a flat tire
• Towing service if a wheel detaches from the road
• Refueling assistance for up to 10 liters of gasoline or diesel per rental period

Important Notes

• Even if you have Optional W Insurance (NOC), charges will apply if prohibited actions are confirmed, such as intentional damage or smoking in non-smoking vehicles.
• Key loss, damage, malfunction, or flooding will result in additional towing and repair costs, which are the renter’s responsibility and not covered by insurance.
• In case of a major accident where the vehicle is undrivable, the rental agreement will be terminated according to the rental terms. To continue using a rental car, a new rental agreement must be signed, and this cost will not be covered by insurance.

Chapter 1: General Provisions

Application of Terms Article 1: Our company will lend vehicles (hereinafter referred to as "rental cars") to borrowers according to the provisions of these terms and conditions and the detailed rules based on Article 40 (hereinafter collectively referred to as "terms, etc."). The borrower must understand and agree to these terms, etc., before borrowing the car. If a different driver is designated by the borrower under Article 8, Paragraph 3, the borrower must ensure that the driver is aware of and complies with the relevant parts of the terms, etc. Matters not specified in the terms, etc., shall be governed by laws or general customs.

2: Our company may agree to special terms within the scope not contrary to the purpose of the terms, etc., laws, administrative notices, and general customs. If a special agreement is made, it shall take precedence over these terms.

Chapter 2: Reservations

Reservation Applications Article 2: Borrowers can apply for reservations in advance by specifying the vehicle class, start date and time, location, duration, return location, driver, need for accessories such as child seats, and other borrowing conditions (hereinafter "borrowing conditions") as stipulated separately.

2: When a borrower makes a reservation application, our company will respond to the reservation within the scope of the rental cars we have, except when a proxy rental is conducted according to the provisions of Article 36, Paragraph 1 (including cases where a substitute vehicle is lent as a proxy rental). In such cases, unless specifically approved by our company, the borrower shall pay the reservation application fee specified separately.

Reservation Changes Article 3: When the borrower wishes to change the borrowing conditions mentioned in the preceding article, prior consent from our company must be obtained.

Cancellation of Reservations Article 4: Borrowers can cancel their reservations using the methods specified separately.

2: If the borrower does not start the rental contract procedure even one hour past the reserved start time due to personal reasons, the reservation will be considered canceled.

3: In the cases mentioned in the previous two paragraphs, the borrower shall pay a cancellation fee as specified separately, and our company will refund the received reservation application fee upon payment of the cancellation fee.

4: If the reservation is canceled due to our company's circumstances, or if the rental contract is not concluded, our company will refund the received reservation application fee and pay a penalty fee as specified separately.

5: If the rental contract could not be concluded due to an accident, theft, non-return, recall, natural disaster, or other reasons not attributable to either the borrower or our company, the reservation will be considered canceled. In this case, our company will refund the received reservation application fee.

Substitute Rental Cars Article 5: If our company cannot provide the rental car of the class reserved by the borrower, we may offer a rental car of a different class (hereinafter referred to as "substitute rental car").

2: When the borrower accepts the offer mentioned in the previous paragraph, our company will lend the substitute rental car under the same borrowing conditions as at the time of reservation, except for the car class. If the rental fee for the substitute rental car is higher than the reserved car class, the fee of the reserved car class will apply; if lower, the fee for the substitute rental car's class will apply.

3: The borrower may refuse the offer of the substitute rental car and cancel the reservation.

4: If the reason for not being able to provide the rental car in Paragraph 1 is due to our company's fault, it shall be treated as a cancellation of the reservation according to Article 4, Paragraph 4, and we will refund the received reservation application fee and pay a penalty fee as specified separately.

5: If the reason for not being able to provide the rental car in Paragraph 1 is not due to our company's fault, it shall be treated as a cancellation of the reservation according to Article 4, Paragraph 5, and we will refund the received reservation application fee.

Disclaimer Article 6: Both our company and the borrower will not make any claims against each other regarding the cancellation of the reservation or the non-conclusion of the rental contract, except for the measures specified in Articles 4 and 5.

Reservation Service by Agents Article 7: Borrowers can apply for reservations through travel agencies or affiliated companies (hereinafter referred to as "agents") handling reservation services on behalf of our company.

2: Borrowers who have applied through an agent as mentioned in the previous paragraph may only request changes or cancellations of the reservation through that agent.

Chapter 3: Handover

Conclusion of Rental Contract Article 8: Borrowers shall specify the borrowing conditions as stated in Article 2, Paragraph 1, and our company shall specify the rental conditions based on these terms, rate tables, etc., and conclude the rental contract. However, the contract cannot be concluded if there is no available rental car or if the borrower or driver falls under any of the conditions listed in Article 9, Paragraph 1.

2: When the rental contract is concluded, the borrower shall pay the rental fee specified in Article 11, Paragraph 1, to our company.

3: At the time of concluding the rental contract, our company will require the presentation and submission of a copy of the driver's driver's license (hereinafter referred to as "driver"), specified in the supervisory agency's basic notice (note 1), and the rental ledger (original rental document) and rental certificate specified in Article 14, Paragraph 1, which include the driver's name, address, type of driver's license, and driver's license number (note 2). In this case, if the borrower is the driver, they must present their driver's license and submit a copy of it; if the borrower and driver are different, they must present the driver's license of the driver and submit a copy of it.

(Note 1) The basic notice of the supervisory agency refers to items 2.(10) and (11) of the "Basic Notice on Rental Cars" issued by the Director of the Automobile Transport Bureau of the Ministry of Land, Infrastructure, Transport, and Tourism (Ji-Ryo No. 138, June 13, 1995).

(Note 2) The driver's license refers to the driver's license specified in Article 92 of the Road Traffic Act, using the format specified in Annex Form 14 of Article 19 of the Road Traffic Act Enforcement Regulations. An international driving permit or foreign driver's license as specified in Article 107-2 of the Road Traffic Act is considered equivalent to a driver's license.

4: At the time of concluding the rental contract, our company may also require the borrower and driver to submit documents for personal identification in addition to the driver's license and take copies of the submitted documents.

5: At the time of concluding the rental contract, our company will ask for the notification of a mobile phone number, etc., to contact the borrower and driver during the rental period.

6: At the time of concluding the rental contract, our company may require the borrower to make payments by credit card or cash, or specify other payment methods.

Rejection of Conclusion of Rental Contract Article 9: The rental contract cannot be concluded if the borrower or driver meets any of the following conditions:

1. Fails to present the necessary driver's license for driving the rental car, or does not agree to submit a copy of the driver's license as requested by our company.

2. Is found to be under the influence of alcohol.

3. Exhibits symptoms of intoxication due to drugs, stimulants, thinner, etc.

4. Attempts to transport a child under 6 years old without a child seat.

5. Is recognized as a member of an organized crime group or related to such groups or other antisocial organizations.

6. Our company may refuse to conclude the rental contract if the borrower or driver meets any of the following conditions:

7. The designated driver at the time of reservation is different from the driver at the time of concluding the rental contract.

8. There is a history of delinquent payment of rental fees in past rentals.

9. There was any of the acts listed in Article 17 during past rentals.

10. There was any of the facts listed in Article 18, Paragraph 6, or Article 25, Paragraph 1, during past rentals (including rentals by other rental car operators).

11. There was a fact that automobile insurance was not applicable due to a violation of rental terms or insurance terms during past rentals.

12. Violent acts or speech were used against employees or other related persons of our company during transactions with our company, or unreasonable demands were made beyond a reasonable range.

13. Spread rumors or used falsehoods or coercion to damage our company's credit or interfere with our business.

14. Does not meet the conditions explicitly stated.

3: If a reservation had already been established with the borrower in the cases mentioned in the previous two paragraphs, it shall be treated as if a cancellation of the reservation had occurred. If the cancellation fee has been paid by the borrower, the received reservation application fee shall be refunded to the borrower.

Establishment of Rental Contract Article 10: The rental contract is established when the borrower pays the rental fee to our company, and our company hands over the rental car to the borrower. In this case, the received reservation application fee will be applied as part of the rental fee.

2: The handover mentioned in the previous paragraph shall be conducted at the borrowing location explicitly specified in Article 2, Paragraph 1, at the borrowing start date and time.

Rental Fee Article 11: The rental fee shall be the total amount of the following fees, and our company shall specify each amount or basis for calculation in the rate table.

1. Basic fee
2. Special equipment fee
3. One-way fee
4. Fuel or charging fee
5. Delivery and pickup fee
6. Other fees

2: The basic fee shall be based on the rates filed with and implemented by the regional transportation bureau head (in Hyogo Prefecture, the head of the Kobe Transportation Bureau, Hyogo Land Transport Department; in Okinawa Prefecture, the head of the Okinawa General Affairs Bureau Land Compliance Office, referred to as the same in Article 14, Paragraph 1).

3: If the rental fee is revised after making a reservation according to Article 2, the lower of the rental fee at the time of reservation or at the time of rental shall apply.

4: Details regarding the rental fee shall be specified in the detailed rules.

Change of Borrowing Conditions Article 12: After the conclusion of the rental contract, if the borrower wishes to change the borrowing conditions specified in Article 8, Paragraph 1, prior consent from our company must be obtained.

2: Our company may refuse the change in borrowing conditions proposed in the previous paragraph if it would cause disruption to the rental operations.

Inspection, Maintenance, and Confirmation Article 13: Our company shall perform the inspections defined in Article 48 [Regular Inspection and Maintenance] of the Road Transport Vehicle Act and conduct necessary maintenance, providing a fully charged rental car.

2: Our company shall also perform the inspections defined in Article 47-2 [Routine Inspection and Maintenance] of the Road Transport Vehicle Act for rental cars, including those received through proxy rental according to the provisions of Article 36, Paragraph 1, and conduct necessary maintenance.

3: Borrowers or drivers shall confirm that the inspections and maintenance mentioned in the previous two paragraphs have been conducted and that there are no maintenance defects in the rental car and other conditions meet the borrowing conditions based on a separate inspection sheet for the vehicle's exterior and accessories.

4: If any maintenance defects are found in the rental car upon confirmation by the previous paragraph, our company shall immediately perform the necessary maintenance, etc.

Issuance of Rental Certificate, Carrying, etc. Article 14: When handing over the rental car, our company shall issue a rental certificate containing the items specified by the regional transportation bureau head in writing (including electromagnetic methods such as email) to the borrower.

2: Borrowers or drivers must carry (including carrying by electronic record) the rental certificate issued in the previous paragraph while using the rental car.

3: If the borrower or driver loses the rental certificate, they must immediately notify our company.

Chapter 4: Use

Responsibility for Management, etc. Article 15: Borrowers or drivers shall use and store the rental car with the care of a prudent manager from the time of receipt until returned to our company (hereinafter referred to as "during use").

2: If the borrower or driver uses paid roads such as expressways, paid parking lots, or other paid services during use, the borrower or driver shall be responsible for paying the usage fees to the provider of those paid services.

3: If our company receives a request for the disclosure of personal information of the borrower at the time from the provider of the paid service mentioned in the previous paragraph, due to non-payment of usage fees, etc., the borrower agrees that our company may provide the borrower's personal information to the requester.

Routine Inspection and Maintenance Article 16: Borrowers or drivers must perform the inspections defined in Article 47-2 [Routine Inspection and Maintenance] of the Road Transport Vehicle Act and conduct necessary maintenance before each use during the rental period.

Prohibited Actions Article 17: Borrowers or drivers shall not engage in the following actions during use:

1. Use the rental car for the automobile transportation business or similar activities without the consent of our company and without the necessary permits based on the Road Transport Law.
2. Use the rental car for purposes other than those specified or allow someone other than the driver listed in the rental certificate in Article 8, Paragraph 3, or another authorized person to drive without our company's consent.
3. Sublease the rental car or use it as collateral, or engage in any action that infringes our company's rights.
4. Forge or alter the vehicle registration number plate or vehicle number plate of the rental car, or modify or remodel the rental car in any way that changes its original condition.
5. Use the rental car for various tests or competitions without our company's consent or use it for towing or pushing other vehicles.
6. Use the rental car in violation of laws or public order and morals.
7. Enroll in damage insurance for the rental car without our company's consent.
8. Take the rental car outside of Japan.
9. Improper handling of an electric vehicle or charger causing damage or contamination to the electric vehicle or charger.
10. Engage in any actions that violate the borrowing conditions specified in Article 8, Paragraph 1.

Measures for Illegal Parking Article 18: If borrowers or drivers illegally park the rental car during use, the borrower or driver shall immediately report to the police station managing the area where the illegal parking occurred and pay the fine and other fees related to towing, storage, and retrieval associated with the illegal parking.

2: If our company is notified by the police of a violation related to abandoned parking of the rental car, our company will contact the borrower or driver to promptly move or retrieve the rental car and instruct them to appear at the handling police station to resolve the violation by the end of the rental period or as directed by our company. Additionally, if the rental car is moved by the police, our company may decide to retrieve the rental car from the police.

3: After giving instructions in the previous paragraph, our company will confirm the status of the violation processing through traffic violation notification slips, payment slips, receipts, etc. If the violation is not resolved, our company will continue to instruct the borrower or driver as mentioned in the previous paragraph until it is resolved. Additionally, our company will request the borrower or driver to sign a document specified by our company (hereinafter referred to as "acknowledgment") acknowledging that they have appeared at the police station, etc., and are complying with legal measures as a violator.

4: If our company deems it necessary, we may submit the acknowledgment and rental certificate containing personal information to the police to pursue accountability for the parking violation or submit an explanation and acknowledgment to the Public Safety Commission according to Article 51-4, Paragraph 6 of the Road Traffic Law, report the facts, and take necessary legal measures. The borrower or driver agrees to this.

5: If our company is ordered to pay a non-moving violation fine according to Article 51-4, Paragraph 1 of the Road Traffic Law, and pays the non-moving violation fine or bears the costs related to searching for the borrower or driver or the costs for moving, storing, or retrieving the vehicle, our company will charge the borrower the following amounts (hereinafter referred to as "parking violation-related costs"). In this case, the borrower shall pay the parking violation-related costs by the due date specified by our company.

• Amount equivalent to the non-moving violation fine
• Parking violation penalty specified separately by our company
• Costs related to searching and moving, storing, or retrieving the vehicle

6: If our company is ordered to pay a non-moving violation fine or if the borrower does not pay the full amount of the claim specified in the previous paragraph by the due date specified by our company, our company may register the borrower's name, date of birth, driver's license number, etc., in the National Rental Car Association Information Management System (hereinafter referred to as "National Rental System"), and the borrower agrees to this.

7: If the borrower or driver should pay a fine related to the illegal parking according to Paragraph 1, and the borrower or driver does not comply with our company's instruction to handle the violation according to Paragraph 2 or sign the acknowledgment according to Paragraph 3, our company may request the borrower to pay a parking violation fine (hereinafter referred to as "parking violation fine") in an amount separately specified by our company.

8: Regardless of the provisions of Paragraph 6, if our company receives the full amount of the parking violation fine and the costs specified in Paragraph 5, Item 3, from the borrower, our company will not take measures such as registering in the National Rental System or will delete data already registered in the National Rental System.

9: If the borrower pays the amount claimed by our company based on Paragraph 5 and later, the borrower or driver pays the fine related to the parking violation, or legal proceedings are initiated, resulting in the cancellation of the non-moving violation order and our company receives a refund of the non-moving violation fine, our company will refund only the amount equivalent to the non-moving violation fine among the parking violation-related costs already paid. The same applies in the case where our company receives a parking violation fine based on Paragraph 7.

10: If the data is registered in the National Rental System according to Paragraph 6, and the fine is paid, resulting in the cancellation of the non-moving violation order, or if the full amount of the claim specified by our company in Paragraph 5 is paid, our company will delete the data registered in the National Rental System.

GPS Function Article 19: Borrowers and drivers may have a rental car equipped with a Global Positioning System (hereinafter referred to as "GPS function"), and the current location and travel route of the rental car are recorded in the system specified by our company. The borrower and driver agree that our company will use this recorded information for the following purposes:

• To confirm that the rental car has been returned to the specified location at the end of the rental contract.
• To check the current location of the rental car when applicable under Article 25, Paragraph 1, or other cases where it is deemed necessary for managing the rental car or fulfilling the rental contract.
• For improving the quality of products and services provided to borrowers and drivers, increasing customer satisfaction, etc., by processing the information in a form that does not identify or specify individuals for marketing analysis.

2: Borrowers and drivers agree that our company may disclose the information recorded by the GPS function to the extent necessary if required by law or if requested or ordered by a court, administrative agency, or other public institution.

Drive Recorder Article 20: Borrowers and drivers may have a rental car equipped with a drive recorder, and the driving conditions of the borrower and driver are recorded. The borrower and driver agree that our company will use this recorded information for the following purposes:

• To check the situation at the time of an accident.
• To verify the driving conditions of the borrower and driver when necessary for managing the rental car or fulfilling the rental contract.
• For improving the quality of products and services provided to borrowers and drivers, increasing customer satisfaction, etc., by processing the information in a form that does not identify or specify individuals for marketing analysis.

2: Borrowers and drivers agree that our company may disclose the information recorded by the drive recorder to the extent necessary if required by law or if requested or ordered by a court, administrative agency, or other public institution.

Chapter 5: Return

Return Responsibility Article 21: Borrowers or drivers shall return the rental car to our company at the designated return location by the end of the rental period.

2: If the borrower or driver violates the provision of the previous paragraph, the borrower shall compensate our company for any damage caused.

3: If borrowers or drivers cannot return the rental car within the rental period due to a natural disaster or other force majeure, the borrower and driver shall not be liable for any damage to our company. In such cases, the borrower or driver shall immediately contact our company and follow our instructions.

Return Confirmation, etc. Article 22: Borrowers or drivers shall return the rental car under the supervision of our company. In this case, the car shall be returned in the condition it was in at the time of handover, except for normal wear and tear.

2: Borrowers or drivers shall ensure that no items belonging to the borrower, driver, or passengers are left in the rental car before returning it.

Rental Fee When Changing the Rental Period Article 23: If the borrower changes the rental period according to Article 12, Paragraph 1, the borrower shall pay the rental fee corresponding to the changed rental period.

Return Location, etc. Article 24: If the borrower changes the designated return location according to Article 12, Paragraph 1, the borrower shall bear the costs necessary for transporting the car to the new return location.

2: If the borrower returns the rental car to a location other than the designated return location without our company's consent, the borrower shall pay a return location change penalty fee specified separately.

Measures When Non-Return Occurs Article 25: If the borrower or driver does not return the rental car to the designated return location even after the rental period has expired and does not respond to our company's request for return, or if the borrower's whereabouts become unknown or other reasons result in non-return, our company will take legal measures such as filing a criminal complaint and report the non-return damage to the National Rental Car Association and register it in the National Rental System, among other measures, and the borrower agrees to this.

2: When the situation mentioned in the previous paragraph occurs, our company will take necessary measures to confirm the whereabouts of the rental car, including conducting inquiries with the borrower's or driver's family, relatives, workplace, etc., and activating the GPS function.

3: If the situation in Paragraph 1 occurs, the borrower shall be responsible for compensating our company for any damage caused, as well as bearing the costs related to recovering the rental car and searching for the borrower or driver.

Chapter 6: Measures for Malfunction, Accident, and Theft

Measures When Discovering Malfunction Article 26: If borrowers or drivers discover any abnormalities or malfunctions in the rental car during use, they must immediately stop driving and contact our company, following our instructions.

Measures When an Accident Occurs Article 27: If an accident involving the rental car occurs during use, borrowers or drivers must immediately stop driving and take the legal measures required, regardless of the severity of the accident, and take the following measures:

1. Immediately report the situation of the accident to our company and follow our instructions.
2. If repair of the rental car is to be conducted based on the instructions in the previous item, it shall be done at our company or a workshop designated by our company unless otherwise approved by our company.
3. Cooperate with the investigation conducted by our company and the insurance company we contract with regarding the accident and promptly submit the necessary documents.
4. When settling or reaching any agreement with the other party involved in the accident, obtain our company's consent in advance.

2: In addition to taking the measures in the previous paragraph, borrowers or drivers shall handle and resolve the accident on their own responsibility.

3: Our company will provide advice on handling the accident for the borrower or driver and cooperate in resolving it.

4: Our company may record the conditions at the time of the accident or other incidents using a drive recorder installed in the vehicle if there is an impact or sudden braking, among other situations.

5: If necessary, our company may take measures such as verifying the recordings mentioned in the previous paragraph.

Measures When Theft Occurs Article 28: If the rental car is stolen or otherwise damaged during use, borrowers or drivers shall take the following measures:

1. Immediately report to the nearest police station.
2. Immediately report the damage situation to our company and follow our instructions.
3. Cooperate with the investigation conducted by our company and the insurance company we contract with regarding the theft or other damage and promptly submit the required documents.

Termination of Rental Contract Due to Unusability Article 29: If the rental car becomes unusable due to malfunction, accident, theft, or other reasons (hereinafter referred to as "malfunction, etc.") during use, the rental contract shall be terminated.

2: In the case of the previous paragraph, the borrower shall bear the costs for retrieving and repairing the rental car, and our company will not refund the received rental fee. However, this does not apply if the malfunction, etc., is due to reasons specified in Paragraph 3 or Paragraph 5.

3: If the malfunction, etc., is due to defects or malfunctions that existed before the handover or if the rental car does not meet the borrowing conditions, a new rental contract shall be considered concluded, and the borrower may receive a substitute rental car from our company. The provision conditions for the substitute rental car shall apply mutatis mutandis to Article 5, Paragraph 2.

4: If the borrower does not receive the substitute rental car offered in the previous paragraph, our company shall refund the full amount of the received rental fee. The same applies when our company cannot provide a substitute rental car.

5: If the malfunction, etc., occurs due to reasons not attributable to the borrower, driver, or our company, our company shall refund the balance of the received rental fee after deducting the rental fee corresponding to the period from the handover to the termination of the rental contract.

6: Except for the measures specified in this article, the borrower cannot make any claims against our company for damages due to the unusability of the rental car. However, this does not apply if the malfunction, etc., occurs due to our company's intent or gross negligence.

Chapter 7: Compensation and Indemnity

Compensation and Business Indemnity Article 30: If the borrower or driver damages our company's rental car (including rental cars received through proxy rental according to the provisions of Article 36) during use, the borrower shall compensate for the damage. However, this does not apply if the damage is due to reasons not attributable to the borrower or driver.

2: If the borrower is liable for damages according to the previous paragraph, the borrower shall compensate for the damage due to the rental car being unusable due to an accident, theft, malfunction, contamination, odor, etc., as specified in the rate table, or provide business indemnity.

3: If the borrower or driver intentionally or negligently causes damage to a third party or our company while using the rental car (including rental cars received through proxy rental according to the provisions of Article 36), the borrower or driver shall compensate for the damage.

Insurance and Compensation Article 31: When the borrower incurs liability for compensation according to the previous article, Paragraph 1, or when the driver incurs liability for compensation according to Paragraph 3 of the previous article, the insurance money or compensation money shall be paid within the following limits under the damage insurance contract or liability mutual aid contract concluded by our company or under the compensation system specified by our company:

• Personal compensation: Unlimited per person (including compulsory insurance coverage)
• Property compensation: Unlimited per accident (with a deductible of 50,000 yen)
• Vehicle compensation: Market value per accident (with a deductible of 50,000 yen)
• Personal injury compensation: Up to 30 million yen per person
• Compensation for injuries (including death and residual disability) to passengers due to a car accident will be provided regardless of the driver's fault ratio, with the amount compensated according to the standards specified in the insurance policy (compensation limit of 30 million yen).

2: If the reasons for exemption specified in the insurance policy or compensation system apply, the insurance money or compensation money mentioned in Paragraph 1 shall not be paid.

3: For damages for which insurance money or compensation money is not paid and damages exceeding the amount of insurance or compensation money paid according to Paragraph 1, the borrower or driver shall bear the costs. However, for damages to the rental car that was lost, damaged, or otherwise affected by a disaster designated as a severe disaster according to Article 2 of the Special Financial Assistance Law for Severe Disasters (Law No. 150 of 1962), unless caused intentionally or by gross negligence by the borrower or driver, the borrower or driver shall not be required to compensate for such damages.

4: Notwithstanding the provisions of the previous three paragraphs, if our company pays the damage amount that should be borne by the borrower or driver, the borrower or driver shall immediately reimburse our company for the payment amount.

5: The insurance premium equivalent for the damage insurance contract or the contribution equivalent for the liability mutual aid mentioned in Paragraph 1 is included in the rental fee.

Chapter 8: Termination of Rental Contract

Termination of Rental Contract Article 32: Our company may terminate the rental contract without any notice or demand if the borrower or driver violates these terms during use or if any of the conditions in Article 9, Paragraph 1, apply, and immediately demand the return of the rental car. In this case, our company will refund the balance of the received rental fee after deducting the rental fee corresponding to the period from the handover to the termination.

2: If the termination mentioned in the previous paragraph applies, the borrower shall pay for the damages incurred by our company.

Consensual Termination Article 33: Even during use, the borrower may terminate the rental contract by obtaining our company's consent and paying the termination fee specified in the following paragraph. In this case, our company will refund the balance of the received rental fee after deducting the rental fee corresponding to the period from the handover to the return.

2: When terminating the contract according to the previous paragraph, the borrower shall pay the termination fee specified separately to our company.

Chapter 9: Personal Information

Purpose of Use of Personal Information Article 34: The purposes for which our company acquires and uses the personal information of borrowers or drivers are as follows:

• To fulfill the conditions of business licensing as a business operator granted permission for the rental car business under Article 80, Paragraph 1, of the Road Transport Law, such as creating a rental certificate at the time of concluding the rental contract.
• To introduce and provide services related to rental cars, used cars, and other products handled by our company, and to inform about various events, campaigns, etc., by sending promotional materials, sending emails, etc.
• To perform identity verification and review the eligibility for concluding the rental contract at the time of application by the applicant or driver.
• To conduct surveys with borrowers or drivers for planning and developing our company's products and services or considering measures to improve customer satisfaction.
• To statistically aggregate and analyze personal information and create statistical data processed into a form that does not identify or specify individuals.

2: If our company acquires personal information of borrowers or drivers for purposes not specified in each item of Paragraph 1, we will explicitly specify the purpose of use beforehand.

Registration and Consent to Use of Personal Information Article 35: If the borrower meets any of the following conditions, the borrower agrees that their personal information, including name, date of birth, driver's license number, etc., will be registered in the National Rental System for a period not exceeding seven years and used by the National Rental Car Association, regional rental car associations, and member rental car operators for reviewing the conclusion of rental contracts.

• If our company is ordered to pay a non-moving violation fine
• If there is no full payment of the parking violation-related costs specified in Article 18, Paragraph 5
• If non-return as specified in Article 25, Paragraph 1, is recognized
• If the driver meets the condition in Item 3 of the previous paragraph, the personal information of the driver, including name, date of birth, driver's license number, etc., will be registered in the National Rental System for a period not exceeding seven years and used by the rental car operators mentioned in the previous paragraph for reviewing the conclusion of rental contracts.

Chapter 10: Miscellaneous Provisions

Proxy Rental Article 36: If our company cannot provide a rental car of the requested car class, model, or type (including cases where the requested rental car is not available at the applied branch), regardless of the provisions of Article 8, Paragraph 1, our company may receive the provision of a rental car from another rental car operator and lend it to the applicant (hereinafter referred to as "proxy rental") only if the applicant confirms the following items and consents to them:

• If there is a problem such as an accident or malfunction, our terms are more advantageous to the user than applying the rental terms of the operator that provided the rental car.
• The rental certificate is in a special format as specified in Paragraph 3.
• The rental terms of the rental car operator that provided the rental car are attached in writing (including electromagnetic methods such as email).

2: When conducting a proxy rental, the rental terms of the rental car operator that provided the rental car shall apply.

3: The "rental certificate" specified in the basic notice for conducting proxy rentals shall be either in the format specified by the rental car operator that provided the rental car or in a special format for proxy rentals separately specified by our company.

4: If a proxy rental is conducted, and a malfunction or other problem occurs with the vehicle provided, our company shall cooperate with the repair procedures of the vehicle provider, just as if our company had lent its own rental car, and take measures to ensure the convenience of the borrower or driver.

Offset Article 37: If our company has a monetary obligation to the borrower under these terms, our company may offset it at any time with the borrower's monetary obligation to our company.

Consumption Tax Article 38: The borrower shall pay the consumption tax (including local consumption tax) imposed on transactions based on these terms to our company.

Delay Damages Article 39: If the borrower or our company fails to fulfill a monetary obligation under these terms, they shall pay delay damages to the other party at an annual rate of %.

Detailed Rules Article 40: Our company may separately specify the detailed rules of these terms, and these detailed rules shall have the same effect as these terms.

Provision of Information on Important Matters Article 41: Our company shall strive to provide information to the borrower before lending, using clear and simple expressions, about the content of these terms, etc., that includes the borrower's liability for damages and business indemnity, the content and conditions of our insurance or compensation system, measures to be taken in case of malfunction, accident, theft, illegal parking, and measures for delayed returns.

2: The borrower shall endeavor to understand the content of the terms, etc.

Display of Terms, etc. Article 42: Our company shall display the terms, etc., to the borrower by any of the following methods:

• Posting in our business premises in a manner easily visible to the public (including display on electronic devices such as displays)
• Posting on websites, etc., in a manner easily viewable
• Presenting in writing (including electromagnetic methods such as email), or by providing an outline of the terms, etc., through pamphlets, rate tables, etc., issued by our company. The same applies when these are changed.

Amendment of Terms, etc. Article 43: Our company may amend these terms, etc. If the terms, etc., are amended, our company shall notify the amendment, the content of the amended terms, etc., and the effective date of the amendment by appropriate methods such as posting on our website.

Agreed Jurisdictional Court Article 44: If a dispute arises regarding the rights and obligations based on these terms, the summary court having jurisdiction over the location of our company's head office, branch, or business office shall be the agreed jurisdictional court.

These terms shall be enforced from April 1, 2006 (Heisei 18).

Supplementary Provisions These terms (partially amended) shall be enforced from December 1, 2007 (Heisei 19). These terms (partially amended) shall be enforced from June 1, 2012 (Heisei 24). These terms (partially amended) shall be enforced from June 1, 2014 (Heisei 26). These terms (partially amended) shall be enforced from April 1, 2018 (Heisei 30). These terms (partially amended) shall be enforced from June 1, 2019 (Reiwa 1). These terms (partially amended) shall be enforced from June 1, 2020 (Reiwa 2). These terms (partially amended) shall be enforced from June 1, 2022 (Reiwa 4).

Cancellation Policy

• Up to 7 days before the usage date: No refund
• 6 to 3 days before the usage date: 20% of the usage fee
• 2 days to the day before the usage date: 30% of the usage fee
• On the day of usage: 50% of the usage fee