Flight Rent a Car

— Deductible Coverage — (Included in the vehicle rental fee)

• Bodily Injury / Property Damage Liability: Unlimited

• Personal Injury Coverage: Up to JPY 30,000,000 per person (covers all passengers)

• Vehicle: Deductible JPY 300,000

NOC (Non-Operation Charge)

• If the vehicle is drivable: JPY 20,000

• If the vehicle is not drivable: JPY 50,000
  Even if drivable, JPY 50,000 may apply depending on the vehicle condition.

Tire repair/replacement: from JPY 20,000
Window glass repair/replacement: from JPY 99,000
Towing fees are the customer’s responsibility.

Under the deductible coverage, damages to the other party are fully covered by the insurance company.
However, damage to the rental vehicle may require partial customer payment depending on the extent of damage, up to a maximum of JPY 550,000.
In case of an accident, reporting to the police is mandatory.

— Wide Deductible Coverage —

• K, HV, RV, SUV classes: JPY 2,200 per 24 hours

• WA, WB, WC, WS classes: JPY 3,300 per 24 hours

• Bodily Injury / Property Damage Liability: Unlimited

• Personal Injury Coverage: Up to JPY 30,000,000 per person (covers all passengers)

• Vehicle: No deductible

NOC (Non-Operation Charge): No charge
Tire repair/replacement: No charge
Window glass repair/replacement: No charge

In the event of an accident, reporting to the police is mandatory.
Insurance does not apply in cases of traffic law violations.
Even in the case of a single-vehicle accident, reporting to the police is mandatory.

Chapter 1  General Provisions

(Application of the Terms and Conditions)

Article 1

1. The Company shall, in accordance with these Terms and Conditions, rent the rental vehicle (hereinafter referred to as the “Rental Car”) to the renter (including the driver; hereinafter the same), and the renter shall rent it.
   Matters not provided for in these Terms and Conditions shall be governed by laws and regulations or general customs.

2. The Company may accept special agreements to the extent that they do not contravene the purpose of these Terms and Conditions, laws and regulations, or general customs. In the event of any special agreement, such special agreement shall take precedence.

Chapter 2  Rental Agreement

(Reservation)

Article 2

1. When renting a Rental Car, the renter may make a reservation by specifying in advance the vehicle type, start date and time, rental location, rental period, return location, driver, and other rental conditions, and the Company shall accept such reservation within the scope of Rental Cars it owns.

2. A reservation under the preceding paragraph shall be made by paying the reservation deposit prescribed separately.

3. If more than one (1) hour has elapsed from the reserved rental start time and the renter has not commenced the execution of the rental agreement for the Rental Car (hereinafter the “Rental Agreement”), the reservation shall be deemed to have been canceled.

4. If the renter wishes to change the rental conditions set forth in Paragraph 1, the renter must obtain the Company’s prior consent.

(Rental Agreement)

Article 3

1. The Company shall conclude a Rental Agreement upon the renter’s application, except where there is no Rental Car available for rental, or where the renter falls under any of the items of Article 9.
   In concluding the Rental Agreement, the Company may request the renter to submit identification documents other than a driver’s license, and to provide a mobile phone number or other information for contacting the renter during the rental period, and may take copies of the driver’s license and the submitted documents.

2. An application for the Rental Agreement shall be made by specifying the rental conditions provided in Article 2, Paragraph 1.

3. Upon concluding the Rental Agreement, the Company shall charge the rental fees prescribed separately.

(Establishment of the Rental Agreement, etc.)

Article 4

1. The Rental Agreement shall be established when the Company receives the rental fees and delivers the Rental Car to the renter. In such case, the reservation deposit shall be applied toward the rental fees.

2. If the Company is unable to rent the reserved vehicle type due to an accident, theft, or other cause not attributable to the Company, the Company may rent a Rental Car of a different vehicle type (hereinafter the “Substitute Rental Car”).

3. If the rental fee for the Substitute Rental Car is higher than that for the reserved vehicle type, the rental fee for the reserved vehicle type shall apply; if the rental fee for the Substitute Rental Car is lower, the rental fee for the Substitute Rental Car shall apply.

4. The renter may refuse the offer of a Substitute Rental Car under Paragraph 2 and cancel the reservation.

(Cancellation/Termination of the Rental Agreement)

Article 5

1. If the renter falls under any of the following during the rental period, the Company may, without any notice or demand, cancel the Rental Agreement and immediately demand the return of the Rental Car. In such case, the Company shall not be obliged to refund the rental fees received under the preceding article.
   (1) The renter violates these Terms and Conditions.
   (2) The renter causes a traffic accident due to reasons attributable to the renter.
   (3) The renter becomes applicable to any of the items of Article 9.

2. If the Rental Car becomes unusable due to defects existing prior to delivery to the renter, the renter may cancel the Rental Agreement, except where the renter has received measures under Article 22, Paragraph 3.

(Early Termination Due to Force Majeure)

Article 6

1. If, during the rental period, the Rental Car becomes unusable due to natural disasters or other force majeure, the Rental Agreement shall terminate.

2. In the event the preceding paragraph applies, the renter shall notify the Company to that effect.

(Mid-term Cancellation)

Article 7

1. Even during the rental period, the renter may cancel the Rental Agreement with the Company’s consent. In such case, the renter shall pay the mid-term cancellation fee set forth in Article 25.

2. If the renter returns the Rental Car during the rental period due to an accident or breakdown attributable to the renter, the Rental Agreement shall be deemed to have been canceled.

3. If the Rental Car is returned under the preceding paragraph, the Company shall not refund the rental fees received under Article 4.

(Change of Rental Conditions)

Article 8

1. After the Rental Agreement has been established, if the renter wishes to change the rental conditions set forth in Article 3, Paragraph 2, the renter must obtain the Company’s prior consent.

2. The Company may refuse such change if it would interfere with the rental operation.

(Refusal to Conclude the Rental Agreement)

Article 9
The Company may refuse to conclude the Rental Agreement if the renter falls under any of the following:
(1) The renter does not possess a driver’s license necessary to drive the rented Rental Car.
(2) The renter is under the influence of alcohol.
(3) The renter shows symptoms of intoxication due to narcotics, stimulants, thinner, etc.
(4) The driver specified at the time of reservation differs from the driver at the time of vehicle delivery.
(5) The renter allows a child under 6 years old to ride without using a child seat.
(6) Due to disasters or other emergencies, it is realistically anticipated that vehicles should be preferentially provided for victims and disaster recovery personnel, etc.
(7) The renter has previously defaulted on payment of rental fees.
(8) The renter has previously engaged in any act corresponding to the items of Article 17.
(9) In a past rental (including rentals by other rental car companies), the renter has engaged in any act corresponding to Article 30 or Article 30-2.

Chapter 3  Rental Vehicle

(Start Date/Time, etc.)

Article 10
The Company shall rent the Rental Car specified in Article 14 at the start date/time and rental location specified under Article 3, Paragraph 2.

(Method of Rental, etc.)

Article 11

1. The Company shall rent the Rental Car after the renter cooperates with the Company to conduct the daily inspection and maintenance prescribed in Article 47-2 of the Road Transport Vehicle Act, and to inspect the vehicle exterior and accessories based on the inspection checklist separately prescribed, and after confirming that there is no defect such as poor maintenance.

2. If, in the confirmation under the preceding paragraph, any defect such as poor maintenance is found, the Company shall take measures such as replacement.

3. Upon delivery of the Rental Car, the Company shall issue to the renter the prescribed vehicle rental certificate containing the matters stipulated by the Director of the District Transport Bureau/Branch Office and the Director of the Okinawa General Bureau Transport Office.

Chapter 4  Rental Fees

(Rental Fees)

Article 12

1. The rental fees under Article 4 collected by the Company shall be based on the rate table that the Company has filed with the Director of the District Transport Bureau/Branch Office and the Director of the Okinawa General Bureau Transport Office and is implementing at the time of renting the Rental Car.

2. The rental fee amount shall be the total of the basic fee and any additional fees incidental to the rental.

(Measures in Case of Revision of Rental Fees)

Article 13
If the rental fees under the preceding article are revised after a reservation is made under Article 2, the rate table applied at the time of reservation shall apply notwithstanding Article 12, Paragraph 1.

Chapter 5  Responsibility

(Periodic Inspection and Maintenance)

Article 14
The Company shall rent out Rental Cars that have undergone the periodic inspection and maintenance prescribed in Article 48 of the Road Transport Act.

(Daily Inspection and Maintenance)

Article 15
During the rental period, the renter must perform the daily inspection and maintenance prescribed in Article 47-2 of the Road Transport Vehicle Act on the rented Rental Car before using it each day.

(Renter’s Duty of Care)

Article 16

1. The renter shall use and store the Rental Car with the duty of care of a good manager.

2. Such duty of care shall commence upon delivery of the Rental Car and end upon return to the Company.

(Prohibited Acts)

Article 17
During the rental period, the renter shall not do any of the following:
(1) Use the Rental Car for automobile transport business or similar purposes without the Company’s consent and without permission based on the Road Transport Act.
(2) Sublease the Rental Car, provide it as collateral, or otherwise commit any act that infringes the Company’s ownership.
(3) Forge or alter the vehicle registration number plate or license plate, or modify/remodel the Rental Car to change its original condition.
(4) Use the Rental Car for tests or competitions without the Company’s consent, or use it for towing or pushing other vehicles.
(5) Use the Rental Car in violation of laws/regulations or public order and morals.
(6) Purchase damage insurance for the Rental Car without the Company’s consent.
(7) Bring animals (pets) into the vehicle.
(8) Smoke inside the vehicle.
(9) Cook inside the vehicle.
(10) Soil the interior or leave odors by bringing in items used in the sea, etc.

(Handling of Parking Violations)

Article 17-2

1. If the renter commits a parking violation as defined in the Road Traffic Act in relation to the rented vehicle during the rental period, the renter shall personally pay the penalty/fine and bear all costs related to towing, storage, etc. resulting from such violation.

2. If the police notify the Company of the parking violation and the renter has not paid the penalty/fine or the costs under the preceding paragraph, the Company may refuse to accept the return of the Rental Car until such payment is completed.

3. In the case of the preceding paragraph, the Company may charge additional rental fees for the period until the vehicle is returned.

(Obligation to Carry Vehicle Rental Certificate, etc.)

Article 18

1. During the rental period, the renter must carry the vehicle rental certificate issued under Article 11, Paragraph 3.

2. If the renter loses the vehicle rental certificate, the renter must immediately notify the Company.

(Liability for Damages)

Article 19
If the renter causes damage to a third party or the Company through the use of the Rental Car, the renter shall be liable to compensate for such damage, except where the damage is not attributable to the renter.
In such case, the renter shall bear a vehicle downtime compensation fee calculated by multiplying the number of repair days by JPY 15,000 per day (tax-exempt) (for camper vans: JPY 20,000 per day (tax-exempt)). The repair period shall be the number of days required at the Company-designated repair shop, and the repair days shall be capped at 60 days.

Chapter 6  Handling of Automobile Accidents, etc.

(Accident Handling)

Article 20

1. If an accident relating to the Rental Car occurs during the rental period, the renter shall take the legally required measures regardless of the scale of the accident, and shall handle it as follows:
   (1) Immediately report the circumstances of the accident to the Company.
   (2) Promptly submit documents or evidence required by the Company and the insurance company contracted by the Company regarding the accident.
   (3) Obtain the Company’s prior consent when making a settlement or agreement with a third party regarding the accident.
   (4) Repair the Rental Car at the Company or a repair shop designated by the Company, unless there is a special reason.

2. In addition to the preceding paragraph, the renter shall endeavor to resolve the accident at the renter’s own responsibility.

3. The Company shall provide advice on accident handling and cooperate in its resolution for the renter.

(Compensation)

Article 21

1. Under the damage insurance contract concluded for the Rental Car and the Company’s compensation system, the Company shall indemnify the renter for the liability for damages under Article 19 within the following limits:
   (1) Bodily injury: Unlimited per person (including compulsory automobile liability insurance)
   (2) Property damage: Unlimited per accident (deductible JPY 50,000) (including compulsory automobile liability insurance)
   (Deductible: camper van JPY 100,000; others: JPY ___)
   (3) Vehicle damage: Unlimited per accident (deductible JPY 50,000)
   (Deductible: camper van JPY 100,000; others: JPY ___)
   (4) Passenger coverage (personal injury): JPY 30,000,000 per person

2. Any damage exceeding the limits in the preceding paragraph shall be borne by the renter.

3. If the Company pays any amount exceeding the bodily injury limit under Paragraph 1 that should be borne by the renter, the renter shall immediately pay such excess amount to the Company.

(Measures for Breakdowns, etc.)

Article 22

1. If the renter discovers any abnormality or breakdown of the Rental Car during the rental period, the renter shall immediately stop driving, contact the Company, and follow the Company’s instructions.

2. If the abnormality or breakdown is due to the renter’s intention or negligence, the renter shall bear the costs required for collection and repair of the Rental Car.
   (1) If repair becomes necessary, regardless of the extent of damage or repair period, the renter shall bear part of the business compensation during the repair period as a Non-Operation Charge (NOC) as follows. Note that the NOC below is not covered by the insurance contract and compensation system set forth in Article 21, Paragraph 1.
   Non-Operation Charge (NOC)

   • If the vehicle can be driven and returned to the Company or the originally scheduled return location: JPY 20,000 (tax-exempt)

   • If the vehicle cannot be driven and cannot be returned to the Company or the originally scheduled return location: JPY 50,000 (tax-exempt)
     (2) Repair costs for damage to the vehicle interior and equipment are not covered by the vehicle compensation under Article 21, Paragraph 1(3); therefore, the renter shall bear the full amount of replacement/repair costs.
     (3) If cleaning is required to remove stains or odors in the vehicle, the renter shall bear the full cleaning fee.

3. If the Rental Car becomes unusable due to defects existing prior to rental, the renter may receive provision of a Substitute Rental Car or measures equivalent thereto from the Company.

4. Except for the measures set forth in the preceding paragraph, the renter may not claim damages from the Company due to inability to use the Rental Car.

(Exemption Due to Force Majeure)

Article 23

1. If the renter becomes unable to return the Rental Car within the rental period due to natural disasters or other force majeure, the Company shall not hold the renter liable for resulting damages. In such case, the renter shall immediately contact the Company and follow the Company’s instructions.

2. If the Company becomes unable to rent the Rental Car or provide a Substitute Rental Car due to natural disasters or other force majeure, the renter shall not hold the Company liable for resulting damages. In such case, the Company shall immediately contact the renter.

Chapter 7  Cancellation, Refunds, etc.

(Cancellation of Reservation, etc.)

Article 24

1. If the renter cancels the reservation for the renter’s convenience despite having made a reservation under Article 2, or if the renter does not conclude the Rental Agreement, the renter shall pay a reservation cancellation fee as separately provided. Upon payment of such fee, the Company shall refund the reservation deposit.

2. If the Company cancels the reservation for the Company’s convenience despite having accepted a reservation under Article 2, or if the Company does not conclude the Rental Agreement, the Company shall refund the reservation deposit.

3. If the Rental Agreement is not concluded due to reasons other than those in the preceding two paragraphs despite the Company having accepted the reservation under Article 2, the reservation shall be deemed canceled.

4. Except for the cases set forth in the preceding three paragraphs, the Company and the renter shall not make any claims against each other regarding failure to conclude the Rental Agreement.

(Mid-term Cancellation Fee)

Article 25
If the renter cancels mid-term under Article 7, Paragraph 1, the renter shall pay, in addition to the rental fees corresponding to the period up to cancellation, the following mid-term cancellation fee:
Mid-term cancellation fee = (Basic fee corresponding to the Rental Agreement period) − (Basic fee corresponding to the period from rental to return) × 50%

(Refund of Rental Fees)

Article 26

1. The Company shall refund all or part of the rental fees received from the renter in the following cases, as provided below:
   (1) If the renter cancels the Rental Agreement under Article 5, Paragraph 2: the full amount of rental fees received
   (2) If the Rental Agreement terminates under Article 6, Paragraph 1: the remaining amount after deducting the rental fees corresponding to the period from rental until termination
   (3) If the renter cancels mid-term under Article 7, Paragraph 1: the remaining amount after deducting the rental fees corresponding to the period from rental until return due to mid-term cancellation

2. In making the refund under the preceding paragraph, if there are any amounts to be received such as the mid-term cancellation fee, the Company may set off such amounts against the refund.

Chapter 8  Return

(Confirmation upon Return)

Article 27

1. When returning the Rental Car to the Company, the renter shall return it in the condition confirmed at the time of delivery, excluding wear and tear from normal use.

2. Upon return, the Company shall confirm the condition of the Rental Car in the presence of the renter.

3. Upon return, the renter shall, in the presence of the Company, confirm that there are no personal belongings left in the Rental Car by the renter or passengers, and the Company shall not be responsible for any belongings left behind after return.

(Return Time)

Article 28

1. The renter shall return the Rental Car within the rental period.

2. If the renter extends the rental period under Article 8, Paragraph 1, the renter shall pay either (i) the rental fees corresponding to the extended period after return, or (ii) the amount calculated as the pre-change rental fees plus excess charges, whichever is lower.

(Return Location, etc.)

Article 29

1. The Rental Car shall be returned to the return location specified under Article 3, Paragraph 2. However, if the return location is changed under Article 8, Paragraph 1, the Rental Car shall be returned to the changed return location.

2. In the proviso of the preceding paragraph, the renter shall bear the transportation/relocation costs required due to the change of the return location.

3. If the renter returns the Rental Car to a location other than the return location specified under Article 3, Paragraph 2 without obtaining the Company’s consent under Article 8, Paragraph 1, the renter shall pay the following penalty for change of return location:
   Penalty for change of return location = (Relocation cost required due to the change) × 300%

(Measures in Case of Vehicle Absconding)

Article 30

1. If the renter does not return the Rental Car to the return location under Article 29, Paragraph 1 even after 72 hours have passed from the expiration of the rental period and does not respond to the Company’s demand for return, or if circumstances such as the renter’s whereabouts being unknown indicate the vehicle has been absconded with, the Company shall take measures such as filing a criminal complaint and reporting the incident to the Japan Rent-A-Car Association, etc.

2. If the preceding paragraph applies, the Company shall confirm the location of the Rental Car by all possible means.

3. If Paragraph 1 applies, the renter shall, in addition to bearing liability for damages to the Company under Article 19, bear the costs required for recovery of the Rental Car and for searching for the renter.

(Measures Where the Company Pays Parking Violation Fees, etc.)

Article 30-2

1. If the renter does not pay the penalty/fine for a parking violation or related costs within the prescribed period and the Company pays such “neglected violation fine” or costs, the renter shall be liable to compensate the Company for such costs, and the Company may seek compensation through legal procedures.

2. If the renter still does not pay within the period prescribed by the Company, the Company may take measures such as reporting the non-payment to the Japan Rent-A-Car Association.

(Agreement to Register and Use Credit Information)

Article 31
If the renter falls under Article 30, Paragraph 1 or Article 30-2, Paragraph 2, the renter agrees that credit information based on objective rental facts will be registered with the Japan Rent-A-Car Association for a period not exceeding seven (7) years, and that such information may be used by the Japan Rent-A-Car Association, affiliated prefectural rent-a-car associations, and their member businesses.

(Purpose of Use of Personal Information)

Article 32

1. The purposes for which the Company acquires and uses the renter’s personal information are as follows:
   (1) To perform matters required as a condition of business permission as a licensed rent-a-car business operator, such as preparing rental certificates at the time of concluding the Rental Agreement.
   (2) To provide the renter with Rental Cars and related services.
   (3) To verify the identity of the renter and conduct screening.
   (4) To create statistical data by aggregating/analyzing personal information and processing it into a form that cannot identify individuals.

2. If the Company acquires the renter’s personal information for purposes other than those in the items of Paragraph 1, the Company shall clearly indicate the purpose in advance.

(Consumption Tax)

Article 33
The renter shall separately pay to the Company any consumption tax (including local consumption tax) imposed on monetary obligations under these Terms and Conditions.

(Late Payment Charge)

Article 34
If the renter delays performance of any monetary obligation under these Terms and Conditions, the renter shall pay late payment damages to the Company at an annual rate of 14.6%.

(Detailed Rules)

Article 35

1. The Company may establish detailed rules separately in implementing these Terms and Conditions.

2. When the Company establishes such detailed rules, the Company shall post them at its offices and include them in pamphlets and rate tables issued by the Company. The same shall apply to any changes.

(Court of Jurisdiction)

Article 36
If a dispute arises regarding rights and obligations under these Terms and Conditions, the court having jurisdiction over the location of the Company’s head office shall be the court of exclusive jurisdiction.

(Drive Recorder)

Article 38
The renter acknowledges, without objection, that a drive recorder may be installed in the Rental Car, that the renter’s driving conditions may be recorded, and that the Company may use such records in the following cases:
(1) When the Company deems it necessary to understand the renter’s driving conditions for management of this service.
(2) When using it for marketing analysis to improve the quality of products and services provided to customers and to enhance satisfaction of customers and others.
(3) When disclosure is required by laws/regulations or by government agencies, etc.

Supplementary Provisions

These Terms and Conditions shall come into effect on January 20, 2017.

Cancellation Policy

The following cancellation fees apply when a reservation is canceled:

• Cancellation within 48 hours of the service date: 50% of the reservation fee

• Same-day cancellation: 100% of the reservation fee

However, if visiting is difficult due to sudden severe weather or natural disasters (force majeure),
and you notify us in advance, no cancellation fee will be charged even for same-day cancellations.

All cancellations are calculated based on business hours (09:00–18:00).
Requests made outside business hours will be processed on the next business day.