Footprint Car Rental

Chapter 1: General Provisions

Article 1 (Application of Terms and Conditions)

1. The Company shall lease rental vehicles (hereinafter referred to as “rental cars”) to the Renter in accordance with these Terms and Conditions (hereinafter referred to as “Terms”) and its detailed regulations. The Renter agrees to rent the vehicle under these Terms. Matters not specified in the Terms or detailed regulations shall be governed by laws or general customs.

2. The Company may agree to special provisions within a scope that does not conflict with the intent of the Terms, detailed regulations, laws, or general customs. In such cases, the special provisions shall take precedence over the Terms and detailed regulations.

3. If the Renter designates a driver different from themselves upon concluding the rental agreement, the Renter must inform the designated driver of the obligations stipulated in the Terms and ensure compliance.

Chapter 2: Reservation

Article 2 (Application for Reservation)
The Renter may apply for a reservation by agreeing to the fees specified by the Company and providing the required rental conditions in advance through the prescribed method. These include: vehicle class, purpose of use, rental start date and time, rental location, rental period, return location, driver, child seat and other accessory requirements, and other rental conditions.

Article 3 (Change of Reservation)
If the Renter wishes to change the rental conditions, they must obtain the Company's approval.

Article 4 (Use Based on Agreement to Terms / Contract Conclusion Method)

1. The Renter and the Company shall conclude a rental agreement by the rental start time specified in Article 2.

2. Either party may cancel the reservation by the Company’s prescribed method. If the rental agreement is not concluded within 3 hours of the scheduled rental start time, the reservation shall be deemed canceled regardless of the reason.

3. If the Renter cancels the reservation for personal reasons, the Renter shall pay the cancellation fee prescribed by the Company, and the Company shall refund the reservation deposit once the fee is paid.

4. If the reservation is canceled for reasons attributable to the Company, the Company shall refund the reservation deposit in full.

5. If the agreement is not concluded for any reason other than items 3 or 4 above, the reservation shall be deemed canceled, and the reservation deposit will be refunded.

6. Except as provided in this Article and the following Article, neither party shall make any claims regarding the cancellation of a reservation or the failure to conclude the agreement.

Article 5 (Substitute Rental Car)

1. If the Company cannot provide a rental car that meets the reserved vehicle class, equipment, smoking preference, or transmission type (hereinafter referred to as "conditions"), the Company shall notify the Renter immediately.

2. If another type of vehicle is available, the Company may offer a substitute rental car, notwithstanding Article 4 paragraphs 4 and 5.

3. If the Renter accepts the substitute vehicle, the rental shall proceed under the same conditions as originally reserved, except for unmet conditions. The Renter shall pay the lower of the original rental fee or the substitute rental car fee.

4. If the Renter refuses the substitute, the reservation shall be canceled and the handling of the reservation deposit shall follow Article 4(5).

Article 6 (Reservation Agent)

1. The Renter may apply for a reservation via an authorized reservation agent (such as the Keikafe Reservation Center) acting on behalf of the Company.

2. If a reservation is made through such an agent, all changes or cancellations must be handled through the same agent.
   
   

   Article 3 (Changes to Reservations)
   If the Renter wishes to change the rental conditions, they must obtain the Company’s consent.

   Article 4 (Use Based on Agreement to These Terms and Conditions / Method of Contract Formation)

   1. The Renter and the Company shall conclude a rental car agreement by the scheduled rental start time as set forth in Article 2, Paragraph 1.

   2. The Renter and the Company may cancel a reservation using the method prescribed by the Company. If the rental car agreement (hereinafter referred to as the “Rental Agreement”) is not concluded more than 3 hours after the reserved rental start time, the reservation shall be deemed canceled regardless of the circumstances.

   3. If the reservation is canceled for the Renter’s reasons, the Renter shall pay the Company a cancellation fee as separately stipulated. Upon receipt of the cancellation fee, the Company shall refund the previously received reservation deposit to the Renter.

   4. If the reservation is canceled for reasons attributable to the Company, the Company shall refund the received reservation deposit to the Renter.

   5. If the Rental Agreement is not concluded for reasons other than those in the preceding two paragraphs, the reservation shall be deemed canceled. In such case, the Company shall refund the received reservation deposit to the Renter.

   6. Except as provided in this Article and the following Article, neither the Renter nor the Company shall make any claims against each other for the cancellation of the reservation or the failure to conclude the Rental Agreement.

3. Article 5 (Substitute Rental Car)

   1. If the Company cannot provide a rental car that matches the class, accessories, smoking preference, transmission type, or other conditions (hereinafter referred to as “Conditions”) reserved by the Renter, it shall immediately notify the Renter.

   2. In such case, if the Company can offer a rental car with different Conditions, it may propose a substitute rental car (hereinafter referred to as “Substitute Rental Car”) to the Renter, notwithstanding Article 4, Paragraphs 4 and 5.

   3. If the Renter accepts the offer, the Company shall rent the Substitute Rental Car under the same rental conditions as those agreed upon at the time of reservation, except for the unmet Conditions. The Renter shall pay the lower of the fees for the reserved rental car and the Substitute Rental Car.

   4. If the Renter rejects the offer under Paragraph 2, the reservation shall be canceled, and the handling of the reservation deposit shall be in accordance with Article 4, Paragraph 5.

4. Article 6 (Reservation Handling by Agent)

   1. The Renter may make a reservation through the Kei-Café Reservation Center, which handles reservations on behalf of the Company.

   2. If the reservation is made through an agent as described in the previous paragraph, the Renter shall request changes or cancellations to the same agent.

5. ---

   Chapter 3: Rental

   Article 7 (Conclusion of Rental Agreement)

   1. The Renter shall clearly present the rental conditions, and the Company shall do the same based on these terms, fee schedules, etc., to conclude the Rental Agreement.

   2. In accordance with directives 2(10) and 2(11), the Company shall record the driver’s name, address, license type, and license number on the rental record and the rental certificate specified in Article 13 or attach a copy of the driver’s license. Therefore, the Company shall request the Renter to present the designated driver's license and, if deemed necessary, submit a copy. If the Renter is the driver, they shall present and submit a copy of their own license as requested. If the driver differs, the Renter shall ensure that the designated driver presents their license and, if requested, submits a copy.

   3. The Company may also request the submission of additional identification documents and retain copies.

   4. The Company may request the Renter or driver to provide an emergency contact number, such as a mobile phone number.

   5. The Company may specify a payment method, such as credit card or carrier billing.

   6. If the Renter or driver fails to comply with the above, the Company may refuse to conclude the Rental Agreement and cancel the reservation. In such case, Article 4, Paragraph 5 shall apply for handling the reservation deposit.

6. Article 8 (Refusal of Rental Agreement)

   1. The Company may refuse to conclude the Rental Agreement and cancel the reservation if the Renter or driver falls under any of the following:

      1. Does not possess a valid driver’s license.

      2. Is under 21 years old.

      3. Is suspected of being intoxicated.

      4. Is suspected of being under the influence of drugs or similar substances.

      5. Attempts to carry a child under 6 years old without a child seat.

      6. Is listed on the caution list managed by the All Japan Rent-A-Car Association or shared between United Rent-A-Car affiliates.

      7. Is affiliated with or related to organized crime groups or other anti-social organizations.

      8. Has acted violently or made unreasonable demands in dealings with the Company.

      9. Has spread rumors, used deception or force to damage the Company’s reputation or operations.

      10. Has violated these Terms or related regulations.

      11. Is otherwise deemed inappropriate by the Company.

   2. Notwithstanding the above, the Company may also refuse the Rental Agreement and cancel the reservation in the following cases:

      1. No rental car is available.

      2. A child under 6 will be on board, but no child seat is available.

   3. In cases of refusal based on the above, Article 4, Paragraphs 3 to 6 shall apply to the handling of the reservation deposit.

7. Article 9 (Establishment of Rental Agreement)

   1. The Rental Agreement is concluded when the Renter signs the rental agreement form and the Company hands over the rental car (including accessories). The previously received reservation deposit will be credited toward the rental fee.

   2. The handover shall take place at the reserved time and location as specified in Article 2.

8. Article 10 (Rental Charges)

   1. Once the Rental Agreement is concluded, the Renter shall pay the Company the rental charges specified in the following paragraph.

   2. The rental charges consist of the total of the following, which are specified in the fee schedule:

      1. Basic rental fee

      2. Collision damage waiver (CDW) fee

      3. Special equipment fee

      4. Fuel charges

      5. Delivery and pickup charges

      6. Other charges

   3. The basic rental fee is based on the rates filed with the regional transport bureau.

   4. If the Company revises the rental charges after the reservation is completed, the Renter shall pay the lower of the rate at the time of reservation or the revised rate at the time of rental.

9. Article 11 (Changes to Rental Conditions)
   If the Renter wishes to change the rental conditions after concluding the Rental Agreement, they must obtain the Company’s consent.

   Article 12 (Inspection and Maintenance)

   1. The Company shall provide a rental car that has undergone daily and periodic inspections as required by the Road Transport Vehicle Act (Articles 47-2 and 48).

   2. Upon rental, the Renter or driver shall inspect the vehicle's exterior and accessories based on a checklist to confirm the vehicle is properly maintained and matches the rental conditions.
      
      

      Article 13 (Issuance and Possession of Rental Certificate)

      1. Upon handing over the rental car, the Company shall issue a prescribed rental certificate to the Renter, including the information required by the Director of the Regional Transport Bureau.

      2. The Renter or driver must carry the rental certificate during use of the rental car.

      3. If the rental certificate is lost, the Renter or driver must immediately notify the Company.

      4. The Renter or driver must return the rental certificate to the Company when returning the vehicle.

   3. ---

      Chapter 4: Use

      Article 14 (Renter’s Responsibility for Management)

      1. The Renter or driver shall use and maintain the rental car with due care as a prudent manager from the time of handover to the time of return.

      2. When using the rental car, the Renter or driver shall comply with laws, these terms, detailed provisions, instruction manuals, and any usage guidelines provided by the Company.

      3. If the Renter or driver uses toll roads, paid parking lots, or other paid services, they shall be responsible for paying such fees directly to the service provider.

      4. If the Company receives a request from a service provider for unpaid fees based on license plate number and usage time, the Renter agrees that their personal information may be disclosed to the requester.

   4. Article 15 (Daily Inspection and Maintenance)
      The Renter or driver must conduct daily inspection and maintenance in accordance with Article 47-2 of the Road Transport Vehicle Act before each use during the rental period.

      Article 16 (Prohibited Acts)
      The Renter or driver shall not:

      1. Alter or forge the vehicle’s license plate or modify the car.

      2. Use the car for testing, races (including those deemed as such by the Company), towing, or pushing other vehicles without permission.

      3. Use the car in violation of laws or public morals.

      4. Insure the vehicle without Company approval.

      5. Take the car outside of Japan.

      6. Cause significant nuisance to the Company or others (e.g., leaving items in the car, smoking in non-smoking vehicles, etc.).

      7. Violate the rental conditions set forth in Article 7 or the rental agreement.

   5. Article 17 (Illegal Parking)

      1. If the Renter or driver commits illegal parking, they must report to the police and pay all related fines and costs (e.g., towing, storage) at their own responsibility.

      2. If notified by the police, the Company shall instruct the Renter or driver to handle the violation, and they must comply. If towed, the Company may retrieve the car on its own discretion.

      3. The Company may verify the violation was resolved using relevant documents. If unresolved, it may repeatedly issue instructions. If not followed, the rental agreement may be terminated without notice, and the Renter must sign a written acknowledgment of the violation.

      4. Notwithstanding personal data protection provisions, the Renter or driver agrees to cooperate by submitting necessary documents (e.g., acknowledgment forms) to police or public agencies.

      5. If the Renter or driver fails to resolve the violation, they shall pay the Company the following:

         1. The equivalent amount of the unattended violation fine

         2. A separate penalty for illegal parking

         3. Vehicle search and management costs

      6. If the fine is later refunded to the Company, the paid penalty shall be refunded to the Renter or driver.

   6. Article 18 (GPS Functionality)

      1. The Renter and driver acknowledge that some vehicles may be equipped with GPS and agree that location and route data may be recorded and used for:

         1. Confirming proper vehicle return

         2. Managing the vehicle or fulfilling the rental agreement

         3. Marketing analysis to improve service and satisfaction

      2. The Renter and driver agree that such data may be disclosed to courts, authorities, or public institutions if legally required.

   7. Article 19 (Dash Cam Recording)

      1. The Renter and driver acknowledge that some vehicles may be equipped with a dash cam and agree that driving behavior may be recorded and used for:

         1. Investigating accidents

         2. Managing the vehicle or fulfilling the rental agreement

         3. Marketing analysis to improve service and satisfaction

      2. The Renter and driver agree that such data may be disclosed to courts, authorities, or public institutions if legally required.

   8. ---

      Chapter 5: Return

      Article 20 (Renter’s Obligation to Return)

      1. The Renter must return the car to the designated location by the end of the rental period.

      2. If return is not possible due to natural disaster or force majeure, the Renter must contact the Company and follow instructions.

   9. Article 21 (Vehicle Condition at Return)

      1. The Renter must return the vehicle in the same condition (excluding normal wear and tear) as when received, with the Company present.

      2. The Renter must ensure that no belongings of themselves, the driver, or passengers remain in the car upon return.

   10. Article 22 (Return Time)

       1. If the rental period is extended with the Company’s consent, the Renter pays the lower of the new total fee or the original fee plus overage charges.

       2. If extended without consent, a penalty of double the overtime charge applies in addition to the base overage fees.

   11. Article 23 (Return Location)

       1. If the return location is changed with the Company’s approval, the Renter pays the necessary vehicle relocation (return transport) cost.

       2. If returned to an unauthorized location without prior approval, the Renter pays a penalty of double the return transport cost.

   12. Article 24 (Non-Return Measures)

       1. If any of the following apply, the Company may take legal action (including criminal complaints), use GPS tracking to locate the car, and report the incident to the Japan Rent-A-Car Association:

          1. The Renter does not return the vehicle despite a request after the rental period ends.

          2. The Renter cannot be located and is deemed to have failed to return the car.

       2. In these cases, the Renter shall bear all search, recovery, and towing costs. If the vehicle is not returned voluntarily, the Company may retrieve it, and the Renter shall bear all associated costs.

          • Any belongings left in the car before retrieval are the Renter’s responsibility.

          • Any belongings found after retrieval are deemed abandoned and may be disposed of by the Company without notice.

          • If disputes arise with third parties over such items, the Renter shall resolve them at their own cost and compensate the Company for any damage incurred.
            
            

            Article 25 (Agreement on Registration and Use of Rental Information)

            1. Notwithstanding the provisions regarding personal information handling stated at the beginning of these terms, the Renter and Driver agree that rental information based on objective facts (including name, date of birth, driver’s license number, etc.) may be registered in the All Japan Rent-A-Car Association System and the Cautionary Renter List for a period not exceeding 7 years under the following circumstances:

               1. The Renter or Driver fails to pay the parking violation fee specified in Article 17(5) by the designated deadline.

               2. Any of the items under Article 24(1) apply.

            2. Notwithstanding the provisions regarding personal information handling, the Renter and Driver agree to the following:

               1. Rental information registered in the Association System may be used by the All Japan Rent-A-Car Association, its affiliated prefectural associations, and their member companies.

               2. Rental information in the Cautionary Renter List may be used by United Rent-A-Car stores.

          • ---

            Chapter 6: Measures in Case of Breakdown, Accident, or Theft

            Article 26 (Vehicle Breakdown)
            If the Renter or Driver discovers any abnormalities or breakdown of the vehicle during use, they must stop operation immediately, contact the Company, and follow the Company's instructions.

            Article 27 (Accidents)

            1. In the event of an accident involving the rental vehicle, the Renter or Driver must immediately stop operation, take legally required actions regardless of the accident's severity, and perform the following:

               1. Report the accident situation to the Company and follow its instructions.

               2. Any vehicle repairs must be performed by the Company or its designated repair shop unless otherwise approved.

               3. Cooperate with investigations by the Company and its insurance provider and promptly submit requested documents.

               4. Obtain the Company’s prior approval before reaching any settlement or agreement with the other party.

            2. The Renter or Driver is responsible for handling and resolving the accident.

            3. The Company may provide advice and cooperate with the resolution.

            4. Vehicles may be equipped with accident data recorders to document conditions such as impact or sudden braking.

            5. The Company may examine such records if deemed necessary.

          • Article 28 (Theft)
            In the event of theft or other damage during use, the Renter or Driver shall:

            1. Immediately report to the nearest police station.

            2. Immediately report the situation to the Company and follow instructions.

            3. Cooperate with investigations by the Company and its insurance provider and submit required documents promptly.

          • Article 29 (Termination of Agreement Due to Vehicle Inoperability)

            1. If the rental car becomes unusable due to breakdown, accident, theft, or other reasons, the Rental Agreement shall terminate.

            2. The Renter bears costs for retrieval or repair and shall not receive a refund of rental charges already paid, unless exceptions under Paragraphs 3 or 5 apply.

            3. If the inoperability is due to a defect existing before the rental, the Renter is entitled to a substitute vehicle. Conditions follow Article 5(3).

            4. If the Renter declines a substitute vehicle or none can be provided, the Company shall fully refund charges for the unused period.

            5. If the inoperability was caused by reasons not attributable to either party, the Company shall refund the unused portion of the rental fee.

            6. Except as specified in this article, the Renter may not claim compensation for damages resulting from inability to use the vehicle, unless caused by the Company’s intent or gross negligence.

          • ---

            Chapter 7: Compensation and Insurance

            Article 30 (Compensation and Business Interruption Fee)

            1. The Renter shall compensate third parties or the Company for damages caused during use, except when there is no fault or the Company is responsible.

            2. If the Company cannot use the vehicle due to accidents, theft, damage, foul odors, etc., the Renter shall pay compensation based on the rate table, unless they are not at fault.

            3. Damage caused by officially designated severe disasters shall not require compensation from the Renter if due to force majeure within the designated area.

          • Article 31 (Insurance Coverage)

            1. If the Renter is liable for damages, the Company’s insurance policy provides coverage within the following limits (coverage void if policy exclusions apply):

               1. Bodily injury: Unlimited per person (including compulsory liability insurance)

               2. Property damage: Unlimited per incident (deductible: ¥50,000; ¥100,000 for Hiace)

               3. Vehicle damage: Up to actual value per incident (deductible: ¥50,000; ¥100,000 for Hiace)

               4. Personal injury: Unlimited per person

               5. Loss of use (NOC): ¥50,000 if drivable, ¥100,000 if not

            2. Damages not covered by insurance or exceeding the insured limit shall be borne by the Renter.

            3. If the Company pays such damages, the Renter must reimburse the amount immediately.

            4. If the Renter has paid the Collision Damage Waiver (CDW), the deductible is waived. If not, the Renter bears the deductible.

            5. Insurance premiums are included in the rental fee.

          • ---

            Chapter 8: Termination

            Article 32 (Termination of Rental Agreement)

            1. If the Renter violates the terms during the rental period, the Company may terminate the agreement without notice and demand immediate return of the vehicle. In this case, the rental fee will not be refunded and shall be treated as damages.

            2. If the Renter voluntarily cancels the contract, they must pay the following cancellation fee:
               Cancellation Fee = (Planned rental period fee - Actual rental period fee) × 50%

          • ---

            Chapter 9: Miscellaneous

            Article 33 (Offsetting Obligations)
            The Company may offset any monetary obligations it owes to the Renter with those the Renter owes to the Company under these terms.

            Article 34 (Consumption Tax)
            The Renter shall pay applicable consumption tax on all transactions under these terms.

            Article 35 (Late Payment Penalty)
            If either party fails to fulfill monetary obligations, they shall pay late fees at an annual rate of 14.6%.

            Article 36 (Authorized Rental Agent)
            If another operator rents the car on behalf of the Company (an "Authorized Rental Agent"), references to "Company" shall apply to that agent, except for clauses regarding personal information, Article 12, Article 16, Articles 26–28 (notifying both the Company and agent in case of breakdowns/thefts), and Article 39.

            Article 37 (Governing Law)

            1. These terms shall be governed by Japanese law.

            2. In case of discrepancy between the Japanese and any foreign-language version, the Japanese version shall prevail.

          • Article 38 (Amendments to Terms)

            1. The Company may revise these terms and detailed regulations without notice.

            2. Revisions shall be posted at Company offices, in brochures, price lists, and on the Company’s website.

          • Article 39 (Jurisdiction)
            Any dispute regarding these terms shall be subject to the exclusive jurisdiction of the court having jurisdiction over the Company’s headquarters.

Refund Policy

• More than 168 hours before the rental date: Full refund

• 168 to 72 hours before the rental date: 50% of the total rental fee

• Within 72 hours of the rental date or on the same day: 100% of the total rental fee

A cancellation fee will be charged according to the above policy when you cancel your reservation.
The cancellation request date is calculated based on our business hours (by 5:00 PM).
(Example: For a reservation with pickup at 10:00 AM on July 1, 2025 → No cancellation fee if the cancellation request is made by 10:00 AM on June 24. After 10:00 AM on June 24, a 50% cancellation fee will be charged.)