Hello rent a car Ishigaki

(Basic Package)

The 'Basic Package' is included in the fees for all plans.

The insurance details are as follows:
Personal Compensation: No deductible
Property Compensation: Deductible 55,000 yen
Vehicle Compensation: Deductible 55,000 yen
Personal Injury Compensation: No deductible
NOC: 20,000 yen if the vehicle can be driven / 50,000 yen if the vehicle cannot be driven

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(Safety Package)

The 'Safety Package' is included in the fees for all plans.

The insurance details are as follows:
Personal Compensation: No deductible
Property Compensation: No deductible
Vehicle Compensation: No deductible
Personal Injury Compensation: No deductible
NOC: 20,000 yen if the vehicle can be driven / 50,000 yen if the vehicle cannot be driven

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(Super Safety Package)

The 'Super Safety Package' is included in the fees for all plans.

The insurance details are as follows:
Personal Compensation: No deductible
Property Compensation: No deductible
Vehicle Compensation: No deductible
Personal Injury Compensation: No deductible
NOC: No deductible

----Comprehensive Road Service Included----
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NOC (Non-Operation Charge) exemption if vehicle repair or cleaning is required due to an accident or contamination
Towing to a repair shop designated by the rental location
Unlocking the car if the key is locked inside
Battery jump-start
Spare tire replacement
Fuel delivery service: approximately 10 liters of fuel (fuel cost borne by the customer)
Pulling the vehicle out if it falls off the road
Other emergency services: light work that can be handled within about 30 minutes

----Insurance and compensation are not applicable in the following cases----

Personal Compensation: If you cause the death of another person (includes 30 million yen from compulsory insurance)
Property Compensation: If you damage another person's vehicle or property / Unlimited per accident (Property Compensation deductible 50,000 yen)
Vehicle Compensation: If you damage the rental car, up to the market value per incident (Vehicle deductible 50,000 yen)
※ In the event of an accident, the customer is responsible for the vehicle deductible up to a limit of 50,000 yen.
If you or your passengers are injured or killed, compensation of up to 30 million yen per person is provided for injuries (including permanent disability) and death caused by a car accident, regardless of the driver's fault percentage. The amount of damages will be calculated in accordance with the provisions set forth in the insurance policy.
Damages exceeding the above coverage

----In case there is no accident report to the police----

-If it falls under the exclusions of the insurance policy:
① Damage to tires due to puncture or burst
② Loss of wheel caps
③ Intentional accident ① and ② are covered if you are enrolled in the Peace of Mind Compensation Course.

-If it is clear that there is a violation of the rental agreement:
① Drunk driving
② Reckless driving
③ Drug use
④ Unauthorized extension
⑤ Unauthorized driver not approved by the company, etc.

-In case of managerial negligence:
① Damage to in-car equipment
② Theft due to unlocked vehicle
③ Fuel type error during self-refueling
④ Key loss
⑤ Smoking inside the vehicle (including electronic and heated tobacco products)
⑥ Other disruptive behaviors, etc.

-If the car key is lost or becomes unusable due to submersion, a fee of 35,000 yen per key will be charged

-If smoking occurs inside the vehicle, a business loss fee of 20,000 yen and a deodorization fee of 20,000 yen will be charged.

Rental Agreement

Chapter 1: General Provisions

Article 1 (Application of the Agreement)

1. The Company shall rent automobiles (hereinafter referred to as "rental cars") to the borrower in accordance with the provisions of this agreement and the detailed rules based on Article 40 of this agreement (hereinafter collectively referred to as the "Agreement"). The borrower shall understand and agree to the Agreement before renting the car. If the borrower designates a different driver according to Article 8, Paragraph 3, the borrower must ensure that the driver is aware of and complies with the parts of the Agreement relevant to the driver. Matters not specified in the Agreement shall be governed by laws or general customs.
2. The Company may respond to special agreements as long as they do not conflict with the purpose of the Agreement, laws, administrative notices, or general customs. Special agreements will take precedence over the Agreement.

Chapter 2: Reservations

Article 2 (Reservation Application)

1. When renting a car, the borrower can apply for a reservation by specifying the car class, rental start date and time, rental location, rental period, return location, driver, the necessity of accessories such as child seats, and other rental conditions (hereinafter referred to as "Rental Conditions") in advance, in accordance with the Agreement and the separately stipulated price list, and by following the separately specified methods.
2. Upon receiving a reservation application from the borrower, the Company shall, in principle, respond within the scope of its available rental cars. In this case, unless otherwise specified by the Company, the borrower shall pay a reservation deposit as stipulated separately.

Article 3 (Change of Reservation) The borrower must obtain prior approval from the Company to change the Rental Conditions specified in Article 2, Paragraph 1.

Article 4 (Cancellation of Reservation, etc.)

1. The borrower can cancel the reservation by following the separately stipulated methods.
2. If the borrower does not begin the rental procedures within one hour after the reserved start time for personal reasons, the reservation will be considered canceled.
3. In the cases of the preceding two paragraphs, the borrower shall pay the cancellation fee as stipulated separately to the Company, and the Company shall return the reservation deposit received to the borrower upon receiving the cancellation fee.
4. If the reservation is canceled or the rental contract is not concluded due to the Company's reasons, the Company shall return the reservation deposit received and pay a penalty as stipulated separately.
5. If the rental contract is not concluded due to an accident, theft, non-return, recall, natural disaster, or other reasons beyond the control of the borrower or the Company, the reservation will be considered canceled. In this case, the Company shall return the reservation deposit received.

Article 5 (Substitute Rental Car)

1. If the Company cannot provide the reserved car class, it can offer a different car class (hereinafter referred to as "Substitute Rental Car").
2. If the borrower accepts the offer in the preceding paragraph, the Company shall rent the Substitute Rental Car under the same conditions as the reservation, excluding the car class. If the rental fee for the Substitute Rental Car is higher than the reserved car class, the reserved car class's rental fee will apply. If it is lower, the Substitute Rental Car's rental fee will apply.
3. The borrower can refuse the offer of the Substitute Rental Car and cancel the reservation.
4. If the offer in Paragraph 1 cannot be made due to the Company's fault, it will be handled as a cancellation under Article 4, Paragraph 4, and the Company shall return the reservation deposit received and pay a penalty as stipulated separately.
5. If the offer in Paragraph 1 cannot be made due to reasons beyond the Company's control, it will be handled as a cancellation under Article 4, Paragraph 5, and the Company shall return the reservation deposit received.

Article 6 (Exemption) The Company and the borrower shall not make any claims against each other if the reservation is canceled or the rental contract is not concluded, except as stipulated in Articles 4 and 5.

Article 7 (Reservation Agent)

1. The borrower can apply for a reservation through travel agencies, partner companies, etc. (hereinafter referred to as "Agents") that handle reservations on behalf of the Company.
2. Borrowers who applied for a reservation through Agents can only request changes or cancellations through those Agents.

Chapter 3: Rental

Article 8 (Conclusion of Rental Contract)

1. The borrower shall specify the Rental Conditions stipulated in Article 2, Paragraph 1, and the Company shall specify the rental conditions according to this Agreement and the price list to conclude the rental contract. However, if there is no available rental car or if the borrower or driver falls under any of the items in Article 9, Paragraph 1 or 2, the contract will not be concluded.
2. When the rental contract is concluded, the borrower shall pay the rental fee specified in Article 11, Paragraph 1, to the Company.
3. Based on the basic notification from the supervisory authority, the Company shall record the driver's name, address, type of driver's license, and driver's license number in the rental ledger and rental certificate specified in Article 14, Paragraph 1, or attach a copy of the driver's license. The borrower shall present the driver's license of the designated driver (hereinafter referred to as "Driver") and provide a copy of the driver's license if requested by the Company. If the borrower is the driver, the borrower shall present their driver's license and provide a copy if requested. If the borrower and driver are different, the driver shall present their driver's license and provide a copy if requested.

Article 9 (Refusal to Conclude Rental Contract)

1. The rental contract will not be concluded if the borrower or driver falls under any of the following items:
   1. Failure to present the necessary driver's license for driving the rental car or refusal to submit a copy of the driver's license requested by the Company.
   2. Being under the influence of alcohol.
   3. Showing symptoms of addiction to narcotics, stimulants, thinner, etc.
   4. Intending to carry children under six years old without a child seat.
   5. Being recognized as a member or associate of a gang, gang-related organization, or other antisocial groups.
2. The Company can refuse to conclude the rental contract if the borrower or driver falls under any of the following items:
   1. The driver at the time of concluding the rental contract is different from the one specified during reservation.
   2. There is a history of delinquent payments for rental fees or other debts to the Company.
   3. There is a history of violations listed in Article 17 during past rentals.
   4. There is a history of actions listed in Article 18, Paragraph 6, or Article 25, Paragraph 1, during past rentals (including rentals from other rental car companies).
   5. There is a history of non-application of automobile insurance due to violations of the rental agreement or insurance terms during past rentals.
   6. Acts of violence or abusive language towards the Company's employees or other related parties, or demands that exceed reasonable limits in transactions with the Company.
   7. Spreading rumors, using deception, or threats to damage the Company's credibility or obstruct its business.
   8. Failure to meet other conditions explicitly stated.
   9. The Company deems it inappropriate.

Article 10 (Establishment of Rental Contract, etc.)

1. The rental contract is established when the borrower pays the rental fee to the Company and the Company hands over the rental car to the borrower. In this case, the received reservation deposit will be applied as part of the rental fee.
2. The handover in the preceding paragraph will be conducted at the rental start date and time specified in Article 2, Paragraph 1, at the location specified in the same paragraph.

Article 11 (Rental Fee)

1. The rental fee consists of the total amount of the following items, which will be specified in the price list by the Company:
   • Basic fee
   • One-way fee
   • Liability waiver fee
   • Optional fees
   • Fuel cost
   • Delivery and collection fee
   • Other fees
2. The basic fee shall be based on the rates filed and implemented with the regional transport bureau director (in Okinawa Prefecture, the director of the Okinawa General Bureau's Land Transport Office) at the time of rental.
3. If the rental fee is revised after the reservation is made in accordance with Article 2, the lower of the rates applied at the time of reservation and at the time of rental will be used.
4. The rental fee details shall be determined in the detailed rules.

Article 12 (Change of Rental Conditions)

1. The borrower must obtain prior approval from the Company to change the Rental Conditions specified in Article 8, Paragraph 1, after the rental contract is concluded.
2. The Company may refuse to approve changes to the Rental Conditions if it interferes with rental operations.

Article 13 (Inspection and Maintenance)

1. The Company shall conduct the inspections specified in Article 48 of the Road Transport Vehicle Act (Periodic Inspection and Maintenance) and rent out rental cars that have undergone necessary maintenance.
2. The Company shall conduct the inspections specified in Article 47-2 of the Road Transport Vehicle Act (Daily Inspection and Maintenance) and perform the necessary maintenance.
3. The borrower or driver shall confirm that the inspections and maintenance in the preceding two paragraphs have been performed and that there are no defects in the rental car, and that the rental car meets the Rental Conditions based on the inspection sheet.
4. If any defects are found in the rental car during the confirmation in the preceding paragraph, the Company shall promptly perform the necessary maintenance.

Article 14 (Delivery of Rental Certificate, etc.)

1. The Company shall issue a rental certificate with the specified details determined by the regional transport bureau director to the borrower when handing over the rental car.
2. The borrower or driver must carry the rental certificate (including carrying it electronically) during the use of the rental car.
3. If the borrower or driver loses the rental certificate, they must immediately notify the Company.

Chapter 4: Use

Article 15 (Responsibility for Management, etc.)

1. The borrower or driver shall use and store the rental car with the care of a good manager from the time it is handed over until it is returned to the Company.
2. If the borrower or driver uses toll roads, paid parking, or other paid services during use, they shall pay the usage fees at their own responsibility to the service provider.
3. If the Company receives a request for disclosure of the borrower's personal information from the service provider due to unpaid usage fees or other reasons, the borrower agrees to provide their personal information to the requester.

Article 16 (Daily Inspection and Maintenance) The borrower or driver shall inspect the rental car before daily use and perform necessary maintenance as specified in Article 47-2 of the Road Transport Vehicle Act (Daily Inspection and Maintenance).

Article 17 (Prohibited Acts)

1. The borrower or driver shall not perform the following acts during use:
   1. Use the rental car for motor transport business or similar purposes without the Company's consent and necessary permits under the Road Transport Law.
   2. Use the rental car for purposes other than the specified use or allow unauthorized persons to drive the car.
   3. Sublease the rental car or use it as collateral, infringing the Company's rights.
   4. Forge or alter the car's registration number plate or vehicle number plate, or modify the car.
   5. Use the rental car for tests, competitions, towing, or pushing other vehicles without the Company's consent.
   6. Use the rental car in violation of laws or public order and morals.
   7. Insure the rental car without the Company's consent.
   8. Take the rental car out of Japan.
   9. Engage in other acts that violate the Rental Conditions specified in Article 8, Paragraph 1.
2. The borrower, driver, or their associates shall not film, record, or photograph inside or outside the Company's office, store, or premises, nor post, distribute, or livestream the images, sounds, or videos on social media without the Company's consent.

Article 18 (Measures in Case of Illegal Parking)

1. If the borrower or driver parks the rental car illegally, they must promptly appear at the police station with jurisdiction over the area and pay the violation fines and related fees for towing, storage, and collection.
2. If the police notify the Company of an unattended parking violation by the rental car, the Company shall contact the borrower or driver and instruct them to promptly move or retrieve the car, and to appear at the police station by the end of the rental period or as instructed by the Company to resolve the violation.
3. After giving the instructions in the preceding paragraph, the Company shall confirm the violation handling status using documents such as traffic violation tickets, payment slips, or receipts. If the violation has not been resolved, the Company will continue to instruct the borrower or driver until it is resolved. The Company may also request the borrower or driver to sign a written acknowledgment of the violation.
4. The Company may provide necessary cooperation to the police by submitting the acknowledgment and rental certificate containing personal information to pursue responsibility for the violation. The Company may also take necessary legal actions such as reporting to the Public Safety Commission.
5. If the Company receives a parking violation fine order under Article 51-4, Paragraph 1 of the Road Traffic Act, or incurs costs for locating the borrower or driver or for moving, storing, or retrieving the vehicle, the Company shall charge the borrower the following amounts (collectively referred to as "Parking Violation Related Costs"), and the borrower shall pay these costs by the specified date:
   1. The amount equivalent to the parking violation fine
   2. The parking violation penalty stipulated separately by the Company
   3. Costs incurred for locating the vehicle, moving, storing, or retrieving the vehicle
6. If the borrower does not pay the full amount of the costs stipulated in the preceding paragraph by the specified date, the Company may register the borrower's personal information, including name, date of birth, and driver's license number, in the All Japan Rent-a-Car Association Information Management System (hereinafter referred to as "All-JRA System").
7. If the borrower or driver fails to pay the parking violation fines or sign the acknowledgment as instructed by the Company under Paragraph 2 or 3, the Company may charge a parking violation fee separately stipulated by the Company.
8. If the Company receives the full amount of the parking violation fee and the costs stipulated in Paragraph 5, Item 3, the Company will not register the information in the All-JRA System or will delete any already registered data.
9. If the parking violation fine order is canceled or the amount charged by the Company is paid in full, the Company will delete the registered data in the All-JRA System.

Article 19 (GPS Function)

1. The borrower and driver agree that the rental car may be equipped with a Global Positioning System (GPS) function, which records the car's current location and travel route in the Company's system, and that the Company may use this information for the following purposes:
   1. To confirm that the rental car has been returned to the designated location at the end of the rental contract.
   2. To verify the rental car's current location if the borrower or driver fails to return the car by the specified return date or if it is necessary for managing the rental car or fulfilling the rental contract.
   3. To improve the quality and customer satisfaction of products and services provided to the borrower and driver, by using the information for marketing analysis in a form that does not identify or specify individuals.
2. The borrower and driver agree that the Company may disclose the GPS information to the extent necessary if required by law or requested by courts, administrative agencies, or other public organizations.

Article 20 (Dashcam)

1. The borrower and driver agree that the rental car may be equipped with a dashcam that records driving conditions, and that the Company may use this information for the following purposes:
   1. To confirm the situation at the time of an accident.
   2. To verify driving conditions if necessary for managing the rental car or fulfilling the rental contract.
   3. To improve the quality and customer satisfaction of products and services provided to the borrower and driver, by using the information for marketing analysis in a form that does not identify or specify individuals.
2. The borrower and driver agree that the Company may disclose the dashcam information to the extent necessary if required by law or requested by courts, administrative agencies, or other public organizations.

Chapter 5: Return

Article 21 (Return Responsibility)

1. The borrower or driver shall return the rental car to the Company at the designated return location by the end of the rental period.
2. If the borrower or driver violates the preceding paragraph, they shall compensate the Company for any damages incurred.
3. If the rental car cannot be returned within the rental period due to natural disasters or other acts of God, the borrower or driver shall not be held responsible for any damages to the Company. In such cases, the borrower or driver must promptly contact the Company and follow the Company's instructions.

Article 22 (Return Inspection, etc.)

1. The borrower or driver shall return the rental car under the Company's supervision. The car must be returned in the same condition as when it was handed over, excluding normal wear and tear.
2. The borrower or driver shall ensure that there are no personal belongings of the borrower, driver, or passengers left in the rental car upon return.

Article 23 (Rental Fee for Change of Rental Period) If the borrower changes the rental period according to Article 12, Paragraph 1, they shall pay the rental fee corresponding to the new rental period.

Article 24 (Change of Return Location, etc.)

1. If the borrower changes the designated return location according to Article 12, Paragraph 1, they shall bear the costs required for transporting the car back to the original location.
2. If the borrower returns the car to a location other than the designated return location without the Company's approval, they shall pay a return location change penalty as follows: Return Location Change Penalty = Transportation costs for returning the car to the original location × 200%

Article 25 (Measures for Non-Return)

1. If the borrower or driver does not return the car by the end of the rental period, does not respond to the Company's return request, or if the borrower cannot be located, the Company may take legal actions, including filing a criminal complaint and reporting the non-return to the All Japan Rent-a-Car Association, and register the information in the All-JRA System. The borrower agrees to this.
2. The Company may conduct necessary investigations to locate the rental car, including inquiries with the borrower's family, relatives, workplace, or the use of the GPS function.

Chapter 6: Measures in Case of Breakdown, Accident, Theft, etc.

Article 26 (Measures upon Discovery of Breakdown) If the borrower or driver discovers an abnormality or breakdown in the rental car during use, they must immediately stop driving, contact the Company, and follow the Company's instructions.

Article 27 (Measures in Case of Accident)

1. If an accident involving the rental car occurs during use, the borrower or driver must immediately stop driving, take legal measures regardless of the severity of the accident, and take the following actions:
   1. Immediately report the accident details to the Company and follow the Company's instructions.
   2. If repairing the rental car according to the Company's instructions, it must be done by the Company or a designated repair shop unless otherwise approved by the Company.
   3. Cooperate with investigations by the Company and the Company's insurance company and promptly submit required documents.
   4. Obtain the Company's approval before settling or agreeing with the other party involved in the accident.
2. The borrower or driver shall handle and resolve the accident at their own responsibility.
3. The Company shall provide advice on accident handling and cooperate in resolving the issue for the borrower or driver.
4. The Company may record and verify the situation at the time of the accident using dashcam footage if the vehicle is equipped with a dashcam.
5. The Company may take necessary actions such as verifying the footage if deemed necessary.

Article 28 (Measures in Case of Theft) If the rental car is stolen or otherwise damaged during use, the borrower or driver shall take the following actions:

1. Immediately report to the nearest police station.
2. Immediately report the damage details to the Company and follow the Company's instructions.
3. Cooperate with investigations by the Company and the Company's insurance company and promptly submit required documents.

Article 29 (Termination of Rental Contract due to Inoperability)

1. If the rental car becomes inoperable due to breakdown, accident, theft, or other reasons (hereinafter referred to as "Inoperability") during use, the rental contract shall terminate.
2. In such cases, the borrower shall bear the costs for retrieving and repairing the rental car, and the Company shall not refund the received rental fee. However, this does not apply if the Inoperability is due to reasons specified in Paragraph 3 or 5.
3. If the Inoperability is due to defects or non-compliance of the rental car with the Rental Conditions before rental, a new rental contract shall be concluded, and the borrower may receive a substitute rental car from the Company. The conditions for providing a substitute rental car shall be based on Article 5, Paragraph 2.
4. If the borrower does not receive a substitute rental car under the preceding paragraph, the Company shall refund the entire received rental fee. The same applies if the Company cannot provide a substitute rental car.
5. If the Inoperability is due to reasons beyond the control of the borrower, driver, and the Company, the Company shall refund the remaining rental fee by deducting the rental fee corresponding to the period from rental to contract termination from the received rental fee.
6. The borrower shall not make any other claims against the Company for damages resulting from the inability to use the rental car, except for the measures specified in this article. However, this does not apply if the Inoperability is due to the Company's intentional or gross negligence.

Chapter 7: Compensation and Indemnity

Article 30 (Compensation and Business Indemnity)

1. The borrower shall compensate the Company for any damage caused to the rental car during use unless it is due to reasons beyond the control of the borrower and driver.
2. If the borrower is liable for damages under the preceding paragraph, they shall compensate the Company for damages resulting from the car being unusable due to accidents, theft, breakdowns, dirt, odor, etc., according to the price list, or provide business indemnity.
3. If the borrower or driver intentionally or negligently causes damage to third parties or the Company during use of the rental car, they shall compensate for the damages.

Article 31 (Insurance and Indemnity)

1. If the borrower or driver is liable for compensation under the preceding article, the insurance contract concluded by the Company for the rental car or the indemnity system established by the Company shall cover the following limits:
   1. Personal Compensation: Unlimited (including compulsory automobile liability insurance)
   2. Property Compensation: Up to 30 million yen per accident (deductible: 55,000 yen)
   3. Vehicle Compensation: Up to market value per accident (deductible: 55,000 yen, some vehicles: 100,000 yen)
   4. Personal Injury Compensation: Up to 30 million yen per accident × number of occupants, up to 30 million yen per person
2. If the insurance policy or indemnity system's exclusion clauses apply, the compensation specified in Paragraph 1 will not be paid.
3. If the rental agreement is violated, the compensation specified in Paragraph 1 will not be paid.
4. Damages not covered by insurance or exceeding the limits specified in Paragraph 1 shall be borne by the borrower or driver. If a special agreement changes the limit specified in Paragraph 1, the borrower or driver shall bear the damages exceeding the limit specified in the special agreement. However, damages caused by designated catastrophic disasters under the Act on Special Financial Assistance for Coping with Designated Disasters (Act No. 150 of 1962) shall be exempt from compensation unless the borrower or driver caused the damages intentionally or with gross negligence.
5. If the Company pays the damages that the borrower or driver should bear, the borrower or driver shall immediately reimburse the Company for the amount paid.
6. The borrower or driver shall bear the deductible specified in Paragraph 1, Item 2 or 3, unless otherwise agreed.

Chapter 8: Termination of Rental Contract

Article 32 (Termination of Rental Contract)

1. If the borrower or driver violates this agreement during use or falls under any of the items in Article 9, Paragraph 1, the Company may terminate the rental contract without any notice or demand and request the immediate return of the rental car. In this case, the Company shall refund the remaining rental fee by deducting the rental fee corresponding to the period from rental to termination from the received rental fee.
2. If the rental contract is terminated under the preceding paragraph, the borrower shall compensate the Company for any damages incurred.

Article 33 (Mid-Term Termination)

1. The borrower may terminate the rental contract mid-term with the Company's consent by paying the mid-term termination fee specified in the next paragraph. In this case, the Company shall refund the remaining rental fee by deducting the rental fee corresponding to the period from rental to return from the received rental fee, except as specified otherwise.
2. The borrower shall pay the following mid-term termination fee when terminating the rental contract mid-term: Mid-Term Termination Fee = (Basic fee corresponding to the rental contract period) − (Basic fee corresponding to the period from rental to return) × 80%

Chapter 9: Personal Information

Article 34 (Purpose of Using Personal Information)

1. The Company shall use the personal information of the borrower or driver for the following purposes:
   1. To fulfill obligations as a licensed rental car business operator under Article 80, Paragraph 1 of the Road Transport Law, such as creating a rental certificate when concluding the rental contract.
   2. To provide information on rental cars, used cars, and other products handled by the Company, as well as related services, events, and campaigns, through advertisements and emails.
   3. To verify the identity and assess the eligibility of the borrower or driver when concluding the rental contract.
   4. To conduct surveys to improve products and services handled by the Company or to enhance customer satisfaction.
   5. To create statistical data by aggregating and analyzing personal information statistically, in a form that does not identify individuals.
2. If the Company acquires personal information for purposes not specified in the preceding paragraph, it will notify the borrower or driver in advance of the purpose.

Article 35 (Consent for Registration and Use of Personal Information)

1. If the borrower falls under any of the following items, they consent to their personal information, including name, date of birth, and driver's license number, being registered in the All-JRA System for up to seven years and used by the All Japan Rent-a-Car Association and its members for screening when concluding rental contracts:
   1. The Company is ordered to pay a parking violation fine under Article 51-4, Paragraph 1 of the Road Traffic Act.
   2. The borrower fails to pay the full amount of parking violation related costs specified in Article 18, Paragraph 5.
   3. The borrower is deemed to have not returned the rental car as specified in Article 25, Paragraph 1.
2. If the driver falls under Item 3 of the preceding paragraph, their personal information, including name, date of birth, and driver's license number, will be registered in the All-JRA System for up to seven years and used by the rental car business operators for screening when concluding rental contracts.

Chapter 10: Miscellaneous Provisions

Article 36 (Offset) The Company may offset any monetary debts owed to the borrower under this agreement against any monetary debts the borrower owes to the Company.

Article 37 (Consumption Tax) The borrower shall pay the consumption tax (including local consumption tax) imposed on transactions under this agreement to the Company.

Article 38 (Late Payment Charges) If the borrower or the Company fails to perform their monetary obligations under this agreement, they shall pay a late payment charge of 14.6% per annum to the other party.

Article 39 (Japanese Agreement and English Agreement) In the event of any discrepancies between the Japanese agreement and the English agreement, the Japanese agreement shall prevail.

Article 40 (Detailed Rules) The Company may establish detailed rules for this agreement, which shall have the same effect as this agreement.

Article 41 (Provision of Important Information)

1. The Company shall endeavor to provide clear and easy-to-understand information on important matters such as the borrower's liability for damages and business indemnity, the contents and conditions of the Company's insurance or indemnity system, and the measures to be taken in case of breakdowns, accidents, theft, illegal parking, and delays in return before renting the car.
2. The borrower shall make efforts to understand the contents of the agreement.

Article 42 (Displaying the Agreement) The Company shall provide the Agreement to the borrower using one of the following methods:

1. Displaying it in a visible location at the Company's business premises (including electronic displays).
2. Posting it on the Company's website.
3. Providing it in written form (including electronic means such as email). Additionally, the Company shall provide the borrower with an overview of the Agreement through brochures, price lists, etc., and do the same when making changes.

Article 43 (Changes to the Agreement) The Company may change the Agreement. When changing the Agreement, the Company shall notify the changes, the content of the revised Agreement, and the effective date of the changes by appropriate means such as posting on the Company's website.

Article 44 (Governing Law) This agreement, the rental, and all actions related to the rental shall be governed by and interpreted under Japanese law.

Article 45 (Jurisdictional Court) In the event of a dispute regarding the rights and obligations under this agreement, the competent court shall be the summary court with jurisdiction over the location of the Company's head office, branch, or business office, regardless of the amount in controversy.

Supplementary Provisions

This agreement is effective from May 17, 2023.

Revised on May 17, 2023 Hello Rent-a-Car Corporation 8-8 Yone, Tomigusuku City, Okinawa 901-0224

Cancellation policy

2 days before use date: None
The day before the usage date: 50%
On the day: 100%
During Golden Week, New Year's holidays, and Obon holidays, there may be a separate cancellation policy in the product details.

Business hours basis. (09:00–17:00)