To ensure that our customers can use One's Rent-a-Car with peace of mind, in the event of an accident, coverage will be provided within the compensation limits stated below.

However, customers may be responsible for all costs in cases where insurance benefits are not payable, damages exceed the coverage limits, an accident occurs in violation of our Rental Terms and Conditions, or an official accident certificate cannot be obtained from the police.

Basic coverage is included in the vehicle rental fee.

Coverage Details

Bodily Injury Liability: Unlimited
Property Damage Liability: Unlimited (Deductible: JPY 50,000)
Vehicle Damage Coverage: Market value (Deductible: JPY 50,000)
Personal Injury Coverage: Up to JPY 30,000,000

NOC: JPY 20,000 if the vehicle can be driven and returned / JPY 50,000 if the vehicle cannot be driven and returned
※ Even if the vehicle can be driven and returned, JPY 50,000 may be charged in the event of a serious accident.

• Tire punctures and blowouts: Not covered

• Damage to tire wheels and wheel caps: Not covered

• Cracks or damage to glass caused by flying objects or debris: Not covered

• Damage to or loss of equipment inside the vehicle (excluding damage caused by an accident): Not covered

• Towing charges: Charged separately

• Single-vehicle accidents: Not covered

Deductible Waiver Coverage can be added for JPY 1,100 per day.

Coverage Details

Bodily Injury Liability: Unlimited
Property Damage Liability: Unlimited (Deductible: JPY 0)
Vehicle Damage Coverage: Market value (Deductible: JPY 0)
Personal Injury Coverage: Up to JPY 30,000,000

NOC: JPY 20,000 if the vehicle can be driven and returned / JPY 50,000 if the vehicle cannot be driven and returned
※ Even if the vehicle can be driven and returned, JPY 50,000 may be charged in the event of a serious accident.

• Tire punctures and blowouts: Not covered

• Damage to tire wheels and wheel caps: Not covered

• Cracks or damage to glass caused by flying objects or debris: Not covered

• Damage to or loss of equipment inside the vehicle (excluding damage caused by an accident): Not covered

• Towing charges: Charged separately

• Single-vehicle accidents: Not covered

Deductible Waiver Coverage + NOC Coverage can be added for JPY 2,200 per day.

Coverage Details

Bodily Injury Liability: Unlimited
Property Damage Liability: Unlimited (Deductible: JPY 0)
Vehicle Damage Coverage: Market value (Deductible: JPY 0)
Personal Injury Coverage: Up to JPY 30,000,000

NOC: Waived

• Tire punctures and blowouts: Not covered

• Damage to tire wheels and wheel caps: Not covered

• Cracks or damage to glass caused by flying objects or debris: Not covered

• Damage to or loss of equipment inside the vehicle (excluding damage caused by an accident): Not covered

• Towing charges: Charged separately

• Single-vehicle accidents: Not covered

Exclusions from Coverage (Costs to Be Borne by the Customer)

• If the accident is not reported to both the police and the call center (including cases where an official police accident certificate cannot be obtained)

• If the Rental Terms and Conditions are violated

• If the driver was not wearing a seat belt while driving

• Accidents or damages occurring during an unauthorized extension of the rental period

• Driving under the influence of alcohol

• Driving while under the influence of drugs

• Driving by anyone other than the driver or additional driver listed in the rental agreement

• Accidents resulting from subleasing the vehicle to a third party

• Accidents caused while driving without a valid driver's license

• If a settlement is reached without our authorization

• If the vehicle is used for tests, competitions, towing another vehicle, or similar purposes

• Accidents caused intentionally

• Damage to property owned, used, or managed by the customer

• Tire punctures and tire damage

• Damage to the vehicle or vehicle equipment (including optional equipment) caused by theft

• Loss of or damage to wheel caps

• Accidents resulting from battery trouble, including a dead battery

• Damage or corrosion to the vehicle body caused by improper or abusive use

• Scratches or damage caused by tire chains, carriers, etc.

• Vehicle damage caused by driving outside normal roadways, including beaches, riverbeds, or forest areas

• Glass damage caused by flying stones or other flying objects

• Vehicle damage that was not confirmed at the time of departure

• Other accidents falling under the exclusions specified in the Rental Terms and Conditions

• Damages exceeding the coverage limits or damages to which the coverage system does not apply

• Other accidents falling under the exclusions specified in the insurance policy terms and conditions

※ Coverage cannot be added or canceled after the vehicle has departed. If the rental period is extended, the coverage will be renewed automatically.

※ Coverage does not apply to accidents in which the renter is determined to be 100% at fault.

RENTAL CAR TERMS AND CONDITIONS

Chapter 1 General Provisions

Article 1 (Purpose of These Terms and Conditions)

1. The Company shall rent a rental vehicle (hereinafter referred to as the “Rental Car”) to the Renter in accordance with these Terms and Conditions, and the Renter shall rent the Rental Car from the Company. Any matters not stipulated in these Terms and Conditions shall be governed by applicable laws and regulations or generally accepted customs.

2. The Company may agree to special provisions to the extent that such provisions do not conflict with the purpose of these Terms and Conditions, applicable laws and regulations, administrative directives, or generally accepted customs. In the event that a special provision is agreed upon, such special provision shall take precedence over these Terms and Conditions.

Chapter 2 Reservations

Article 2 (Reservation Application)

When renting a Rental Car, the Renter may, after agreeing to these Terms and Conditions and the separately prescribed rate table, etc., make a reservation in advance by the method separately prescribed by the Company, specifying the vehicle class, rental start date and time, rental location, rental period, return location, driver, whether optional equipment such as a child seat is required, and other rental conditions (hereinafter referred to as the “Rental Conditions”).

Article 3 (Changes to Reservations)

If the Renter wishes to change any of the Rental Conditions specified in the preceding Article, the Renter must obtain the Company’s approval in advance.

Article 4 (Cancellation of Reservations, etc.)

1. The Renter may cancel a reservation by the method separately prescribed by the Company.

2. If, due to circumstances attributable to the Renter, the Renter has not commenced the procedures for concluding the rental agreement for the Rental Car (hereinafter referred to as the “Rental Agreement”) even after one hour has passed from the reserved rental start time, the reservation shall be deemed canceled.

3. In the cases described in the preceding two paragraphs, the Renter shall pay the Company a reservation cancellation fee in accordance with the separately prescribed provisions.

4. If a reservation is canceled or a Rental Agreement is not concluded due to circumstances attributable to the Company, the Company shall refund any reservation deposit already received and shall also pay a penalty in accordance with the separately prescribed provisions.

5. If the Rental Agreement cannot be concluded due to an accident, theft, failure to return a vehicle, recall, natural disaster, or any other reason not attributable to either the Renter or the Company, the reservation shall be deemed canceled.

Article 5 (Substitute Rental Car)

1. If the Company is unable to provide a Rental Car of the vehicle class reserved by the Renter, the Company may offer to provide a Rental Car of a different vehicle class (hereinafter referred to as a “Substitute Rental Car”).

2. If the Renter accepts the offer described in the preceding paragraph, the Company shall provide the Substitute Rental Car under the same Rental Conditions as those of the original reservation, except for the vehicle class. However, if the rental fee for the Substitute Rental Car is higher than the rental fee for the reserved vehicle class, the rental fee for the reserved vehicle class shall apply. If the rental fee for the Substitute Rental Car is lower than the rental fee for the reserved vehicle class, the rental fee for the Substitute Rental Car shall apply.

3. The Renter may refuse the offer of a Substitute Rental Car described in Paragraph 1 and cancel the reservation.

4. In the cases described in the preceding three paragraphs, if the reason why the Rental Car described in Paragraph 1 cannot be provided is attributable to the Company, the matter shall be treated as a cancellation under Article 4, Paragraph 4.

5. In the case described in Paragraph 3, if the reason why the Rental Car described in Paragraph 1 cannot be provided is not attributable to the Company, the matter shall be treated as a cancellation under Article 4, Paragraph 5.

Article 6 (Disclaimer)

Except in the cases stipulated in Articles 4 and 5, neither the Company nor the Renter shall make any claim against the other in connection with the cancellation of a reservation or the failure to conclude a Rental Agreement.

Chapter 3 Rental

Article 7 (Conclusion of the Rental Agreement)

1. The Renter shall specify the Rental Conditions stipulated in Article 2, and the Company shall specify the rental conditions through these Terms and Conditions, the rate table, information regarding the use of the Rental Car, consent forms, etc., and the parties shall conclude a Rental Agreement. However, this shall not apply if no Rental Car is available for rental or if the Renter or the driver falls under any of the items stipulated in Article 8, Paragraph 1 or Paragraph 2.

2. Upon conclusion of the Rental Agreement, the Renter shall pay the Company the rental fee stipulated in Article 10, Paragraph 1.

3. In accordance with the basic directives of the supervisory authority (Note 1), the Company shall request the Renter, upon conclusion of the Rental Agreement, to present the driver’s license of the driver designated by the Renter (hereinafter referred to as the “Driver”) and to submit a copy thereof, so that the Driver’s name, address, type of driver’s license, and driver’s license number (Note 2) may be recorded in the rental register (rental record) and the rental certificate stipulated in Article 13, Paragraph 1, or so that a copy of the Driver’s license may be attached thereto. If the Renter is also the Driver, the Renter shall present their own driver’s license and submit a copy thereof. If the Renter and Driver are different persons, the Driver’s license shall be presented and a copy thereof submitted.

(Note 1) The “basic directives of the supervisory authority” refers to Sections 2(10) and 2(11) of the “Basic Directive Concerning Rental Cars” (Jiryo No. 138, June 13, 1995), issued by the Director-General of the Automobile Transport Bureau of the Ministry of Land, Infrastructure, Transport and Tourism.

(Note 2) “Driver’s license” means a driver’s license prescribed in Article 92 of the Road Traffic Act and issued in the format prescribed in Form No. 14 appended to Article 19 of the Ordinance for Enforcement of the Road Traffic Act. An international driving permit or foreign driver’s license prescribed in Article 107-2 of the Road Traffic Act shall be treated in the same manner as a driver’s license.

4. Upon conclusion of the Rental Agreement, the Company may request the Renter and the Driver to submit documents verifying their identity in addition to their driver’s license and may make copies of the submitted documents.

5. Upon conclusion of the Rental Agreement, the Company shall request the Renter and the Driver to provide a mobile telephone number or other contact information through which they can be contacted during the rental period.

6. Upon conclusion of the Rental Agreement, the Company may require the Renter to make payment by credit card or cash or may designate another method of payment.

Article 8 (Refusal to Conclude a Rental Agreement)

1. A Rental Agreement may not be concluded if the Renter or Driver falls under any of the following circumstances:

(1) The person fails to present the driver’s license required to operate the Rental Car.

(2) The person is under the influence of alcohol.

(3) The person exhibits symptoms of intoxication caused by narcotics, stimulants, thinner, or similar substances.

(4) The person intends to carry a child under six years of age without a child seat.

(5) The person is deemed to be a member of or affiliated with an organized crime group, an organization related to an organized crime group, or any other antisocial organization.

2. The Company may refuse to conclude a Rental Agreement if the Renter or Driver falls under any of the following circumstances:

(1) The Driver specified at the time of reservation differs from the Driver at the time the Rental Agreement is concluded.

(2) The person has previously failed to pay rental fees when due.

(3) The person has previously engaged in any of the acts listed in Article 16.

(4) In a previous rental, including a rental from another rental car operator, the person engaged in any of the acts set forth in Article 16, Paragraph 6 or Article 22, Paragraph 1.

(5) Automobile insurance was previously not applicable due to a violation of rental terms and conditions or insurance policy terms.

(6) The person does not satisfy other separately specified conditions.

3. In the cases described in the preceding two paragraphs, the reservation shall be treated as canceled.

Article 9 (Formation of the Rental Agreement, etc.)

1. The Rental Agreement shall become effective when the Renter signs the Rental Agreement, pays the rental fee to the Company, and the Company delivers the Rental Car to the Renter.

2. Delivery under the preceding paragraph shall take place at the rental start date and time and rental location specified in Article 2.

Article 10 (Rental Fees)

1. The rental fee shall mean the total of the following charges, and the Company shall specify the amount of each charge or the basis for its calculation in the rate table.

(1) Basic rental fee

(2) Special equipment charges

(3) One-way charges

(4) Fuel charges

(5) Vehicle delivery and collection charges

(6) Other charges

2. The basic rental fee shall be based on the rates that the Company has reported to and implemented with the Director of the relevant District Transport Bureau Branch Office at the time of rental (in Hyogo Prefecture, the Director of the Hyogo Land Transport Department of the Kobe District Transport Administration Office; in Okinawa Prefecture, the Director of the Land Transport Office of the Okinawa General Bureau; the same shall apply in Article 13, Paragraph 1).

3. If the Company revises its rental fees after a reservation has been made pursuant to Article 2, the lower of the rental fee applicable at the time of reservation and the rental fee applicable at the time of rental shall apply.

Article 11 (Changes to Rental Conditions)

1. If the Renter wishes to change the Rental Conditions specified in Article 7, Paragraph 1 after conclusion of the Rental Agreement, the Renter must obtain the Company’s approval in advance.

2. The Company may refuse to approve such changes if they would interfere with the Company’s rental operations.

Article 12 (Inspection, Maintenance, and Confirmation)

1. The Company shall rent Rental Cars that have undergone the inspections prescribed in Article 48 of the Road Transport Vehicle Act (Periodic Inspection and Maintenance) and any necessary maintenance.

2. The Company shall perform the inspections prescribed in Article 47-2 of the Road Transport Vehicle Act (Daily Inspection and Maintenance) and carry out any necessary maintenance.

3. The Renter or Driver shall confirm that the inspections and maintenance described in the preceding two paragraphs have been performed and, by inspecting the exterior of the vehicle and its accessories based on a separately prescribed inspection sheet, shall confirm that the Rental Car has no maintenance defects and otherwise satisfies the Rental Conditions.

4. If any maintenance defect is discovered in the Rental Car through the inspection described in the preceding paragraph, the Company shall immediately carry out the necessary maintenance or other measures.

Article 13 (Issuance and Carrying of Rental Certificate, etc.)

1. Upon delivering the Rental Car, the Company shall issue the Renter or Driver a prescribed rental certificate containing the matters stipulated by the Director of the relevant District Transport Bureau Branch Office.

2. From the time the Rental Car is delivered until it is returned to the Company (hereinafter referred to as the “Period of Use”), the Renter or Driver must carry the rental certificate issued pursuant to the preceding paragraph.

3. If the Renter or Driver loses the rental certificate, the Renter or Driver must immediately notify the Company.

4. When returning the Rental Car, the Renter or Driver shall return the rental certificate to the Company at the same time.

Chapter 4 Use

Article 14 (Duty of Care)

During the Period of Use, the Renter or Driver shall use and keep the Rental Car with the due care of a prudent manager.

Article 15 (Daily Inspection and Maintenance)

Before using the Rental Car each day during the Period of Use, the Renter or Driver shall perform the inspections prescribed in Article 47-2 of the Road Transport Vehicle Act (Daily Inspection and Maintenance) and carry out any necessary maintenance.

Article 16 (Prohibited Acts)

During the Period of Use, the Renter or Driver shall not engage in any of the following acts:

(1) Using the Rental Car for an automobile transportation business or any similar purpose without obtaining the Company’s consent and the permits or other authorizations required under the Road Transportation Act.

(2) Using the Rental Car for any purpose other than its prescribed purpose or allowing any person other than the Driver stated on the rental certificate referred to in Article 7, Paragraph 3 to drive the Rental Car.

(3) Subleasing the Rental Car, offering it as collateral to another person, or engaging in any other act that infringes the Company’s rights.

(4) Forging or altering the Rental Car’s registration plate or vehicle number plate, modifying or remodeling the Rental Car, or otherwise altering its original condition.

(5) Using the Rental Car for any type of test or competition, or for towing or pushing another vehicle, without the Company’s consent.

(6) Using the Rental Car in violation of laws and regulations or public order and morals.

(7) Taking out damage insurance on the Rental Car without the Company’s consent.

(8) Taking the Rental Car outside Japan.

(9) Engaging in any other act that violates the Rental Conditions stipulated in Article 7, Paragraph 1.

Article 17 (Measures in the Event of Illegal Parking, etc.)

1. If the Renter or Driver illegally parks the Rental Car during the Period of Use in violation of the Road Traffic Act, the Renter or Driver shall personally pay any fines or penalties relating to the illegal parking and shall bear all expenses associated with towing, storage, and other measures resulting from such illegal parking.

2. If the Company receives notice from the police concerning an unattended parking violation involving the Rental Car, the Company shall contact the Renter or Driver and instruct them to promptly move the Rental Car and appear at the police station handling the violation to resolve the matter by the expiration of the rental period or by another time designated by the Company. The Renter or Driver shall comply with such instructions. If the Rental Car has been moved by the police, the Company may, at its discretion, retrieve the Rental Car directly from the police.

3. After issuing the instructions described in the preceding paragraph, the Company may, at its discretion, verify the status of the violation by examining a traffic violation notice, payment notice, receipt, or other documentation. If the violation has not been resolved, the Company may collect a parking violation penalty deposit and continue to issue the instructions described in the preceding paragraph until the violation has been resolved. The Company may also require the Renter or Driver to personally sign a document prescribed by the Company (hereinafter referred to as the “Acknowledgment of Parking Violation”) acknowledging that the unattended parking violation occurred and that the Renter or Driver will appear at a police station or other relevant authority and comply with the legal measures applicable to the violator. The Renter or Driver shall comply with such request.

4. If the Company considers it necessary, it may cooperate as necessary in pursuing the Renter’s or Driver’s responsibility for an unattended parking violation, including submitting to the police the Acknowledgment of Parking Violation, rental certificate, and other materials containing personal information. The Company may also submit to the Public Safety Commission the statement of explanation prescribed in Article 51-4, Paragraph 6 of the Road Traffic Act, the Acknowledgment of Parking Violation, the rental certificate, and other materials, report the relevant facts, and take any other necessary measures. The Renter or Driver agrees to such actions.

5. If the Company receives an order to pay an unattended parking violation charge under Article 51-4, Paragraph 1 of the Road Traffic Act and pays such charge, or if the Company incurs expenses in locating the Renter or Driver or retrieving the Rental Car, or suffers damage arising from an unattended parking violation, the Renter or Driver shall be liable to compensate the Company for an amount equivalent to the unattended parking violation charge and any expenses borne by the Company. In such case, the Renter or Driver shall pay these amounts to the Company by the deadline designated by the Company. If the Renter or Driver has paid a parking violation penalty to the Company and the Company subsequently receives a refund of the unattended parking violation charge because the Renter or Driver paid the applicable fine or penalty, the Company shall refund the parking violation penalty received from the Renter or Driver.

Chapter 5 Return

Article 18 (Obligation to Return)

1. The Renter or Driver shall return the Rental Car to the Company at the designated return location by the expiration of the rental period.

2. If the Renter or Driver violates the preceding paragraph, the Renter or Driver shall compensate the Company for all resulting damages.

3. If the Renter or Driver is unable to return the Rental Car within the rental period due to a natural disaster or other force majeure, the Renter or Driver shall not be liable for damages incurred by the Company as a result. In such case, the Renter or Driver shall immediately contact the Company and follow the Company’s instructions.

Article 19 (Confirmation upon Return, etc.)

1. The Renter or Driver shall return the Rental Car and its equipment in the presence of the Company. Except for areas worn through normal use, the Rental Car shall be returned in the same condition as when it was delivered.

2. When returning the Rental Car, the Renter or Driver shall confirm that no belongings of the Renter, Driver, or passengers have been left inside the Rental Car. The Company shall not be responsible for storing any items left behind after the Rental Car has been returned.

Article 20 (Rental Fees When the Rental Period Is Changed)

If the Renter or Driver changes the rental period pursuant to Article 11, Paragraph 1, the Renter or Driver shall pay the rental fee corresponding to the revised rental period in accordance with the Company’s instructions.

Article 21 (Return Location, etc.)

1. If the Renter or Driver changes the designated return location pursuant to Article 11, Paragraph 1, the Renter or Driver shall bear the vehicle relocation costs required as a result of the change in return location.

2. If the Renter or Driver returns the Rental Car to a location other than the designated return location without obtaining the Company’s approval pursuant to Article 11, Paragraph 1, the Renter or Driver shall pay the following return-location change penalty:

※ Return-location change penalty = 300% of the vehicle relocation costs required as a result of the change in return location.

Article 22 (Measures in the Event of Failure to Return)

1. If the Renter or Driver fails to return the Rental Car to the designated return location after the rental period has expired and fails to comply with the Company’s demand for return, or if the Rental Car is deemed unreturned because the Renter’s whereabouts have become unknown or for any other reason, the Company shall take legal measures, including filing a criminal complaint.

2. If the circumstances described in the preceding paragraph arise, the Company shall take necessary measures to determine the location of the Rental Car, including making inquiries with the Renter’s or Driver’s family members, relatives, employer, or other related persons and activating the vehicle location information system.

3. If Paragraph 1 applies, the Renter or Driver shall be liable for damages caused to the Company pursuant to Article 27 and shall also bear the costs required to recover the Rental Car and locate the Renter or Driver.

Chapter 6 Measures in the Event of Breakdown, Accident, or Theft

Article 23 (Measures upon Discovery of a Breakdown)

If the Renter or Driver discovers any abnormality or breakdown in the Rental Car during the Period of Use, the Renter or Driver shall immediately stop driving, contact the Company and the contact point designated by the Company, and follow the Company’s instructions.

Article 24 (Measures in the Event of an Accident)

If an accident involving the Rental Car occurs during the Period of Use, the Renter or Driver shall immediately stop driving and, regardless of the severity of the accident, take all measures required by law and take the following measures:

(1) Immediately report the circumstances of the accident to the Company and the contact point designated by the Company and follow the Company’s instructions.

(2) If the Rental Car is to be repaired pursuant to the instructions described in the preceding item, the repairs shall be carried out by the Company or at a repair facility designated by the Company unless otherwise approved by the Company.

(3) Cooperate with investigations conducted by the Company and the insurance company contracted by the Company regarding the accident and promptly submit any requested documents.

(4) Obtain the Company’s approval in advance before entering into a settlement or any other agreement with the other party regarding the accident.

In addition to taking the measures described in the preceding paragraph, the Renter or Driver shall handle and resolve the accident at their own responsibility.

The Company shall provide advice concerning the handling of the accident for the benefit of the Renter or Driver and shall cooperate in resolving the matter.

Article 25 (Measures in the Event of Theft)

If the Rental Car is stolen or otherwise damaged during the Period of Use, the Renter or Driver shall take the following measures:

(1) Immediately report the matter to the nearest police station.

(2) Immediately report the circumstances of the theft or other damage to the Company and the contact point designated by the Company and follow the Company’s instructions.

(3) Cooperate with investigations conducted by the Company and the insurance company contracted by the Company concerning the theft or other damage and promptly submit any requested documents.

Article 26 (Termination of the Rental Agreement Due to Inability to Use the Rental Car)

If the Rental Car becomes unusable during the Period of Use due to a breakdown, accident, theft, or any other reason (hereinafter referred to as a “Breakdown, etc.”), the Rental Agreement shall terminate.

In the case described in the preceding paragraph, the Renter or Driver shall bear the costs required to retrieve and repair the Rental Car, and the Company shall not refund any rental fees already received. However, this shall not apply where the Breakdown, etc. results from a cause stipulated in Paragraph 3 or Paragraph 5.

If the Breakdown, etc. results from a defect that existed before the Rental Car was rented, a new Rental Agreement shall be deemed to have been concluded, and the Renter may receive a Substitute Rental Car from the Company. The conditions for providing a Substitute Rental Car shall be governed by Article 5, Paragraph 2.

If the Renter does not accept the Substitute Rental Car described in the preceding paragraph, the Company shall refund the rental fees already received in full. The same shall apply if the Company is unable to provide a Substitute Rental Car.

If the Breakdown, etc. arises from a cause not attributable to the Renter, Driver, or Company, the Company shall refund to the Renter the balance remaining after deducting from the rental fees already received the rental fee corresponding to the period from the commencement of the rental until termination of the Rental Agreement.

Except for the measures stipulated in this Article, the Renter and Driver may not make any other claim against the Company for damages arising from their inability to use the Rental Car.

Chapter 7 Liability and Compensation

Article 27 (Liability for Damages and Business Interruption Compensation)

If the Renter or Driver causes damage to a third party or the Company during the Period of Use, the Renter or Driver shall compensate for such damage. However, this shall not apply if the damage is attributable to the Company.

With respect to damage suffered by the Company under the preceding paragraph, including loss resulting from the Company being unable to use the Rental Car due to an accident, theft, breakdown attributable to the Renter or Driver, contamination, odor, or similar circumstances, the applicable amount shall be determined in accordance with the rate table or other applicable provisions, and the Renter or Driver shall pay such amount to the Company.

If damage occurs as a result of an accident for which the responsible party cannot be identified or as a result of theft, such damage shall be deemed the responsibility of the Renter or Driver under their duty of management, and the Renter or Driver shall compensate for such damage.

Article 28 (Insurance and Compensation)

If the Renter or Driver bears liability for damages under Article 27, Paragraph 1, insurance proceeds or compensation shall be paid within the following limits under the damage insurance policy entered into by the Company for the Rental Car and the compensation program prescribed by the Company:

(1) Bodily Injury Liability: Unlimited per person (excluding amounts covered by Compulsory Automobile Liability Insurance)

(2) Property Damage Liability: Unlimited per accident (deductible: JPY 50,000)

(3) Vehicle Damage Coverage: Market value per accident (deductible: JPY 50,000; however, JPY 100,000 for microbuses and trucks with a “1” classification number)

(4) Personal Injury Protection: JPY 30,000,000 per person

If any exclusion under the insurance policy terms or compensation program applies, the insurance proceeds or compensation stipulated in Paragraph 1 shall not be paid.

Any damage not covered by insurance or compensation, as well as any damage exceeding the amount of insurance proceeds or compensation payable pursuant to Paragraph 1, shall be borne by the Renter or Driver.

If the Company pays any amount for damages that should have been borne by the Renter or Driver, the Renter or Driver shall immediately reimburse the Company for the amount paid.

An amount equivalent to the insurance premium under the damage insurance policy stipulated in Paragraph 1 and an amount equivalent to the participation fee for the compensation program prescribed by the Company are included in the rental fee.

Chapter 8 Termination of the Rental Agreement

Article 29 (Termination of the Rental Agreement)

If the Renter or Driver violates these Terms and Conditions during the Period of Use or comes to fall under any of the items stipulated in Article 8, Paragraph 1, the Company may terminate the Rental Agreement without any notice or demand and request the immediate return of the Rental Car. In such case, the Company shall not refund any rental fees already received to the Renter.

Chapter 9 Personal Information

Article 30 (Purposes of Use of Personal Information)

The purposes for which the Company obtains and uses the personal information of the Renter or Driver are as follows:

(1) To fulfill obligations imposed as conditions of the Company’s authorization as a rental car business operator, including preparing a rental certificate when concluding a Rental Agreement.

To provide the Renter or Driver with Rental Cars and related services.

To verify the identity of and conduct screening of the Renter or Driver.

To provide the Renter or Driver with information regarding Rental Cars, used vehicles, other products and services handled by the Company, and various events and campaigns by sending promotional printed materials, emails, or other means.

To conduct surveys of Renters or Drivers for the purpose of planning and developing products and services handled by the Company or considering measures to improve customer satisfaction.

To compile and analyze personal information for statistical purposes and create statistical data processed in a form that does not allow individuals to be identified or specified.

2. If the Company obtains personal information of the Renter or Driver for a purpose not stipulated in the items of Paragraph 1, the Company shall specify the purpose of use in advance.

3. The call center may record telephone conversations in order to accurately understand requests, inquiries, and other communications from the Renter or Driver.

Article 31 (Consent to Registration and Use of Personal Information)

1. The Renter or Driver agrees that the Company may use personal information for the purposes stipulated in Article 30.

2. The Renter or Driver agrees that information relating to the rental of a Rental Car, including the type of vehicle used, purpose of use, rental start date and time, as well as personal information including the name and address of the Renter or Driver, may be provided to the following recipients:

(Recipients and Purposes of Use)

(Recipient) One’s Network Co., Ltd., the franchise headquarters of this rental car business, and franchisees that have entered into information-sharing agreements with One’s Network Co., Ltd.

(Purpose of Use) To handle reservations, vehicle operation management, accident response, and provide business-related information to the Renter or Driver, including information regarding products and services.

(Recipient) One’s Network Co., Ltd., reservation center operators that have entered into information-sharing agreements with One’s Network Co., Ltd., and companies operating Web membership services.

(Purpose of Use) To handle reservations, vehicle operation management, accident response, and conduct surveys regarding the Company’s customer service for the purpose of using the results as reference in product planning and development or measures to improve customer satisfaction.

3. The Renter or Driver may request disclosure of personal information relating to an accident. If personal information held by the Company is found to be inaccurate or erroneous, the Company shall promptly correct or delete such information.

4. The Renter or Driver agrees that, if any of the following circumstances applies, personal information including the Renter’s or Driver’s name, date of birth, driver’s license number, etc. may be registered in the All-Japan Rent-a-Car Association system for a period not exceeding seven years, and that such information may be used by the Japan Rent-a-Car Association, its affiliated regional rental car associations, and rental car operators that are members of those associations for screening when concluding Rental Agreements:

If the Company is ordered to pay an unattended parking violation charge pursuant to Article 51-4, Paragraph 1 of the Road Traffic Act.

If the full amount of parking violation-related expenses stipulated in Article 17, Paragraph 5 has not been paid to the Company.

If a failure to return the Rental Car as stipulated in Article 22, Paragraph 1 is deemed to have occurred.

Chapter 10 Miscellaneous Provisions

Article 32 (Vehicle Equipment)

The Company shall not be liable to compensate for damage resulting from the malfunction of audio equipment or other vehicle equipment.

Article 33 (Set-Off)

If the Company has any monetary obligation to the Renter or Driver under these Terms and Conditions, the Company may at any time set off such obligation against any monetary obligation owed by the Renter or Driver to the Company.

Article 34 (Consumption Tax)

The Renter or Driver shall pay the Company any consumption tax, including local consumption tax, imposed on transactions conducted pursuant to these Terms and Conditions.

Article 35 (Performance of Monetary Obligations and Written Acknowledgment)

1. If the Renter or Driver incurs a monetary obligation to the Company, the Renter or Driver shall pay such obligation when returning the Rental Car. If payment is not possible, the Company may require the Renter or Driver to sign a document prescribed by the Company (hereinafter referred to as the “Written Acknowledgment”) stating the details of the obligation and the payment due date, and the Renter or Driver shall comply with such request.

2. The Renter or Driver shall fulfill the monetary obligation by the due date stated in the Written Acknowledgment.

3. If the monetary obligation has not been fulfilled by the due date stated in the Written Acknowledgment, the Company may conduct inquiries with the Renter’s or Driver’s family members, relatives, employer, or other related persons and shall make the necessary demands for payment to the Renter or Driver.

4. If the preceding paragraph applies, the Renter or Driver shall, in addition to being liable for damages caused to the Company pursuant to Article 27, bear the expenses incurred in locating the Renter or Driver.

Article 36 (Late Payment Damages)

If the Renter, Driver, or Company fails to perform a monetary obligation under these Terms and Conditions when due, the defaulting party shall pay the other party late payment damages at an annual rate of 14.6%.

Article 37 (Detailed Regulations)

1. The Company may separately establish detailed regulations concerning these Terms and Conditions, and such detailed regulations shall have the same effect as these Terms and Conditions.

2. If the Company establishes separate detailed regulations, the Company shall post them at its business locations and include them in brochures, rate tables, and other materials issued by the Company. The same shall apply when such detailed regulations are amended.

Article 38 (Court of Agreed Jurisdiction)

If any dispute arises regarding the rights and obligations under these Terms and Conditions, the summary court having jurisdiction over the location of the Company’s head office, branch office, or business office shall have jurisdiction, regardless of the amount in controversy.

Chapter 11 Supplementary Provisions

These Terms and Conditions shall take effect from April 2014.

Cancellation Policy

• Until 5:00 PM, 7 days before the date of use: Free cancellation
• From 5:00 PM, 7 days before until 5:00 PM, 4 days before: 30% of the total amount
• From 5:00 PM, 4 days before until 5:00 PM, 1 day before: 50% of the total amount
• From 5:00 PM, 1 day before until the day of use: 100% of the total amount

If you cancel your reservation, the cancellation fees above will apply.
The cancellation request date is calculated based on our business hours, with a cut-off time of 5:00 PM.
For cancellations due to flight cancellations, please contact the OKITOUR Customer Service Center.