K's rent a car

● Basic Insurance Coverage (Included in the rental fee)

Personal Injury Liability: Unlimited per person (excluding compulsory automobile liability insurance)
Property Damage Liability: Unlimited per accident (deductible: ¥50,000)
Vehicle Damage: Market value per accident (deductible: ¥50,000)
Personal Accident Coverage: Up to ¥30,000,000 per person (based on passenger capacity)

● NOC (Non-Operation Charge / Compensation for Loss of Use)
If an accident occurs and the rental car requires repair or part replacement,
a fee will be charged as part of the loss-of-use compensation, regardless of the damage extent, repair period, or insurance enrollment.

(1) If the car can be driven back: from ¥20,000
(2) If the car cannot be driven: from ¥50,000
※ Even if you return the car by driving, ¥50,000 may still be charged in case of a serious accident.

● Full Coverage + NOC Plan (¥3,000 per 24 hours)

Personal Injury Liability: Unlimited per person (excluding compulsory insurance)
Property Damage Liability: Unlimited per accident (deductible: ¥0)
Vehicle Damage: Market value per accident (deductible: ¥0)
Personal Accident Coverage: Up to ¥30,000,000 per person (based on passenger capacity)

● NOC (Non-Operation Charge / Compensation for Loss of Use)
→ Waived

● Cases Not Covered by Insurance or Compensation Plans

1. Any damages not covered by insurance or exceeding the compensation limit will be the customer’s responsibility.

2. Failure to report the accident to both the police and the rental company as required.

3. Violation of the rental agreement.
   　- Damages due to illegal or nuisance parking
   　- Any accident involving violation of traffic laws
   　- Drunk or alcohol-influenced driving
   　- Use of drugs
   　- Unauthorized rental extension

※ Flat tires, towing, lost keys, and dead batteries are not covered by insurance.
※ In case of an accident, please report it to the police first and then contact the rental car company.

Handling of Personal Information

1. The Renter (including those applying for rental agreements) and Driver (hereinafter referred to individually as "Renter" and "Driver") agree that the Company may use their personal information for the following purposes:

   1. To fulfill the obligations of rental car operators based on the Basic Notification on Rental Cars (Ji-Ryo No. 138, dated June 13, 1995; hereinafter “Basic Notification”).

   2. To verify and screen the identity of the Renter or Driver.

   3. To provide information about automobiles, insurance, mobile phones, other products/services handled by the Company, or events/campaigns via printed advertisements or email.

   4. To conduct surveys to improve customer satisfaction or for product development.

   5. To process personal information into non-identifiable formats for statistical and analytical use, including service planning, development, customer satisfaction improvements, and providing product/service information.

2. The Renter agrees that the Company may provide personal information to third parties within the following scope. However, the Renter may request to stop the provision of such information:

   1. Provided information: vehicle class, purpose of use, rental start time, renter’s name, address, etc.

   2. Recipients and purposes:

      • Franchisees of K'S Rent-a-Car

      • Information-sharing partners

      • Toll road operators used by the Renter or Driver (defined in Article 14.4)

Chapter 1: General Provisions

Article 1 (Application of Terms and Conditions)

1. The Company shall rent a vehicle (hereinafter "rental car") to the Renter in accordance with these Terms and Conditions (hereinafter "Terms") and regulations. Matters not covered herein shall be governed by laws or general practices.

2. The Company may enter into special agreements, provided they do not contradict laws or practices. Such agreements shall take precedence over these Terms.

3. If the Driver differs from the Renter, the Renter must inform the Driver of obligations under these Terms and ensure compliance.

Chapter 2: Reservations

Article 2 (Reservation Application)

1. The Renter may apply for a reservation after agreeing to the Company's pricing and specifying rental conditions (e.g., car type, use purpose, period, pickup/return location, accessories, etc.).

2. The Company will generally accept reservations within the availability and approved conditions. A reservation deposit may be required.

Article 3 (Reservation Changes)
Changes to reservation terms require the Company’s approval.

Article 4 (Reservation Cancellation, etc.)

1. A rental contract must be concluded by the rental start time.

2. Either party may cancel the reservation via the designated method. If no contract is concluded within 1 hour after the start time, the reservation is deemed canceled.

3. If canceled by the Renter, a cancellation fee shall be paid, and the deposit refunded.

4. If canceled by the Company, the deposit will be refunded.

5. In other cases where no contract is concluded, the deposit is also refunded.

6. Neither party may make further claims, except as specified herein.

Article 5 (Alternative Vehicles)

1. If the reserved vehicle type or conditions are unavailable, the Company will notify the Renter immediately.

2. The Company may offer an alternative vehicle under different conditions.

3. If accepted, the rental conditions remain the same except for the changed items. The lower of the two rental fees will apply.

4. If refused, the reservation is canceled and the deposit refunded as per Article 4.5.

Article 6 (Reservation via Agents)

1. Reservations may be made via authorized travel agents or partners.

2. Any changes/cancellations must be made through the agent used.

Chapter 3: Rental

Article 7 (Conclusion of Rental Agreement)

1. The rental agreement is concluded once the Renter agrees to the conditions and signs the contract, and the Company hands over the vehicle.

2. In accordance with the Basic Notification, the Company will record the Driver’s information and may require license submission/copy.

3. The Company may also request additional ID and make copies.

4. The Company may ask for emergency contact info.

5. The Company may designate the payment method.

6. If the above are not met, the Company may cancel the reservation. Deposits will be handled as per Article 4.5.

Article 8 (Refusal to Rent)
The Company may refuse rental and cancel reservations if:

• The Driver lacks a valid license

• Under influence of alcohol or drugs

• Child under 6 without a child seat

• Associated with criminal or antisocial organizations

• Violated previous agreements

• Other unsuitable behavior
  Also, refusal may occur if:

• No vehicle is available

• A child under 6 is aboard without a seat
  Deposits will be handled per Article 4.3–6.

Article 9 (Formation of Contract)

1. The rental agreement is effective upon vehicle handover and contract signing. The deposit is credited toward the fee.

2. Handover occurs at the time/place specified in Article 2.

Article 10 (Rental Charges)

1. Upon conclusion, the Renter must pay the following:

   • Base fee

   • Damage waiver fee

   • Optional services

   • One-way service fee

   • Fuel cost

   • Delivery/pickup fee

   • Other fees

2. Rates are listed in the price list and notified to the local Transport Bureau.

3. If prices change after reservation, the lower of the reserved or current price applies.

Article 11 (Changes to Rental Conditions)
Changes after contract signing require Company approval.

Article 12 (Inspection and Maintenance)

1. The Company inspects and maintains vehicles per Road Transport Vehicle Act.

2. The Renter/Driver must inspect the vehicle for damage or accessories at pickup.

Article 13 (Rental Certificate)

1. Upon delivery, a rental certificate will be issued (paper or electronic).

2. The certificate must be kept during vehicle use.

3. If lost, notify the Company immediately.

Chapter 4: Use

Article 14 (Management Responsibilities)

1. The Renter/Driver must use and store the vehicle responsibly.

2. Use must comply with laws, manuals, and Company instructions.

3. Tolls, parking, and other paid services are the user’s responsibility.

4. If unpaid tolls via ETC are reported, the Company may disclose the user’s info to toll operators, and the user agrees to this.

Article 15 (Daily Inspections)
The Renter/Driver must perform daily inspections as defined by law.

Article 16 (Prohibited Acts)
The following are prohibited:

• Commercial use without permission

• Use by unauthorized Drivers

• Subleasing or pledging

• Tampering with license plates or vehicle modification

• Use in tests/competitions without approval

• Illegal acts

• Unauthorized insurance

• Taking the car abroad

• Causing nuisance (e.g., smoking in non-smoking cars)

• Other violations of the rental conditions

Article 17 (Illegal Parking)

1. If illegally parked, the user must report to the police and pay all related fees.

2. The Company will instruct the user to handle the violation and may retrieve the vehicle.

3. Repeated instructions may be issued. If ignored, the Company may cancel the contract.

4. The Company may share documents with police and authorities.

5. If the Company incurs costs (investigation, vehicle retrieval), the Renter must reimburse:

   • Penalty equivalent

   • Contractual penalty

   • Management/investigation fees

6. If the fine is later refunded, it will be returned to the Renter.

7. If unpaid, the Renter’s info may be registered in rental association systems.

Article 18 (GPS Function)

1. If GPS is installed, data may be recorded and used to:

   • Confirm return location

   • Locate the car if necessary

   • Analyze for service improvements

2. Data may be anonymized and used internally.

3. Data may be disclosed to authorities if legally required.

Article 19 (Drive Recorder)

1. If installed, driving may be recorded and used to:

   • Verify accident details

   • Monitor for contract fulfillment

   • Analyze for service improvements

2. Data may be anonymized.

3. Data may be disclosed if legally required.

Article 20 (ETC Card Rental Service)

1. By using ETC, the Renter agrees to:

   • Settle toll fees recorded on the card at return

   • Pay additional tolls later if they weren’t recorded

   • Report lost/stolen cards and cover resulting losses

   • Handle issues due to user fault (excluding traffic accidents)

   • Not lend the card to third parties

   • Allow the Company to suspend the card if unreturned

   • Allow disclosure of personal info to road operators
     
     

     Chapter 5: Return

     Article 21 (Renter’s Responsibility for Return)

     1. The Renter shall return the rental car to the designated return location by the end of the rental period.

     2. If the Renter is unable to return the vehicle within the rental period due to natural disasters or other force majeure events, they must promptly contact the Company and follow its instructions.

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     Article 22 (Inspection of the Rental Car upon Return)

     1. The Renter shall return the rental car in the same condition as it was at the time of delivery, except for deterioration or wear due to normal use, or damage not attributable to the Renter or Driver. The return shall be conducted in the presence of the Company.

     2. Upon returning the rental car, the Renter must ensure that no personal belongings of the Renter, Driver, or passengers are left in the vehicle.

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     Article 23 (Timing and Charges for Return)

     1. If the Renter extends the rental period in accordance with Article 11, they shall pay either the rental fee corresponding to the extended period or the sum of the original rental fee plus the excess fee, whichever is lower.

     2. If the Renter returns the vehicle later than the agreed rental period without the Company’s consent as specified in Article 11, they shall pay the fee described in the previous paragraph in addition to a penalty equal to twice the excess fee for the overtime period.

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     Article 24 (Return Location)

     1. If the return location is changed with the Company’s consent as per Article 11, the Renter shall bear the vehicle relocation costs (hereinafter “relocation fee”) incurred due to the change.

     2. If the Renter returns the rental car to a location other than the designated return location without the Company’s consent as stipulated in Article 11, they shall pay a penalty equal to twice the relocation fee.

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     Article 25 (Measures in Case of Non-Return)

     1. If the Renter falls under any of the following, the Company may take necessary actions including criminal prosecution and locating the rental car via GPS, as well as reporting non-return damage to the All Japan Rent-a-Car Association and registering the incident in the association’s system. The Renter agrees to these measures.
        (1) The Renter does not comply with the Company’s return request even after the rental period has ended.
        (2) The Renter’s whereabouts are unknown or circumstances indicate a refusal to return the car.

     2. In the cases above, the Renter shall compensate the Company for any costs incurred in locating the Renter and recovering the rental car.

   • ---

     Article 26 (Agreement to Register and Use Rental Information)

     1. Notwithstanding the personal information handling provisions at the beginning of these Terms, the Renter agrees that if they fall under any of the following cases, information based on objective rental facts (including name, date of birth, driver’s license number, etc.) (hereinafter “Rental Information”) may be registered for up to 7 years in the All Japan Rent-a-Car Association system and the "Cautionary Renter List":
        (1) The Renter or Driver fails to pay the parking violation penalty described in Article 17, Paragraph 5 by the specified deadline.
        (2) The Renter falls under any item of Article 25, Paragraph 1.

     2. Notwithstanding the personal information handling provisions at the beginning of these Terms, the Renter agrees to the following:
        (1) Rental Information registered in the All Japan Rent-a-Car Association system may be used by the Association and its member rent-a-car companies across Japan.
        (2) Rental Information registered in the Cautionary Renter List may be used by Toyota Motor Corporation and Toyota Rent-a-Lease stores.
        
        

        Chapter 7: Compensation and Indemnity
        Article 31 (Compensation and Business Indemnity by the Renter)

        1. The renter shall compensate for any damage caused by the renter or the driver to the rental car (including vehicles rented through agency under Article 38) during the use of the rental car. However, this does not apply to cases where the damage is not attributable to the renter or driver.

        2. In the event the renter is liable for damages as set forth in the preceding paragraph, damages incurred by the Company due to inability to use the rental car caused by accidents, theft, breakdowns attributable to the renter or driver, soiling or odors, etc., shall be charged as specified in the price list, and the renter shall be responsible for payment.

        3. If the renter or driver causes damage to a third party or the Company during the use of the rental car (including vehicles rented through agency under Article 38) due to willful misconduct or negligence, they shall compensate for the damage.

        4. Notwithstanding the preceding paragraphs, for damage caused by a disaster designated as an "Extreme Disaster" under Article 2 of the Act on Special Financial Support, etc. for Responding to Extreme Disasters (Act No. 150 of 1962), if the rental car is lost, damaged, or otherwise harmed due to force majeure in the designated region, the renter or driver shall not be required to compensate for the damage unless there is intent or gross negligence.

     3. Article 32 (Insurance)

        1. If the renter is liable for compensation under these Terms and Conditions or the driver is liable under Article 31(3), insurance benefits will be paid under the damage insurance policy concluded by the Company within the following limits. However, benefits will not be paid if the case falls under an exemption clause in the insurance policy:
           (1) Personal liability: Unlimited per person (including mandatory liability insurance)
           (2) Property damage liability: Unlimited per accident (deductible ¥50,000)
           (3) Vehicle damage coverage: Actual cash value per accident (deductible ¥50,000; ¥100,000 for foreign or high-end cars)
           (4) Personal injury protection: Up to ¥30 million per person

        2. The renter or driver shall bear damages not covered by the insurance or exceeding the limits stated above.

        3. If the Company pays for such damages on behalf of the renter or driver, the renter or driver shall immediately reimburse the Company for the full amount paid.

        4. If the renter has paid the deductible waiver fee in advance, the Company shall cover damages equivalent to the deductible. Otherwise, the renter shall be responsible.

        5. The cost of the insurance coverage mentioned in Paragraph 1 is included in the rental fee.

     4. ---

        Chapter 8: Termination
        Article 33 (Termination of the Rental Agreement)
        If the renter violates these Terms and Conditions or any detailed provisions during the rental period, the Company may terminate the rental agreement without notice or demand and demand the immediate return of the vehicle. In such a case, the Company shall return the unused portion of the rental fee, after deducting the amount corresponding to the period up to the termination and any compensation for damages.

        Article 34 (Mutual Cancellation)

        1. The renter may cancel the rental agreement during the rental period with the Company’s consent. In such case, the Company shall refund the remaining balance after deducting the amount corresponding to the period of use and a cancellation fee from the paid rental fee.

        2. The renter shall pay the following cancellation fee to the Company:
           Cancellation Fee = { (Base rate for scheduled rental period) – (Base rate for actual rental period) } × 50%

        3. Notwithstanding the previous paragraph, if the rental agreement was concluded through a travel agency, the cancellation fee shall be the lesser of:

           • the difference between the scheduled and actual rental fee, or

           • ¥5,500.

     5. ---

        Chapter 9: Miscellaneous
        Article 35 (Set-off)
        The Company may at any time set off monetary debts it owes to the renter under these Terms and Conditions against debts the renter owes to the Company.

        Article 36 (Consumption Tax)
        The renter shall pay the Company the applicable consumption tax (including local consumption tax) on transactions based on these Terms and Conditions.

        Article 37 (Late Payment Penalty)
        If either the renter or the Company defaults on any monetary obligation under these Terms and Conditions, they shall pay interest at an annual rate of 14.6% to the other party.

        Article 38 (Agency Rental Operators)
        If another business operator rents the vehicle on behalf of the Company (referred to as “agency rental operator”), references to “the Company” in these Terms and Conditions shall be interpreted as referring to the agency rental operator. However, this does not apply to "Handling of Personal Information", Articles 12, 16, and 27 to 29 (except that contact for accidents, breakdowns, theft, etc., shall be both the Company and the agency rental operator), and Article 41.

        Article 39 (Governing Law)

        1. These Terms and Conditions shall be governed by the laws of Japan.

        2. If there is any discrepancy between the Japanese version of these Terms and any non-Japanese version (including English), the Japanese version shall prevail.

     6. Article 40 (Provision of Important Information)

        1. The Company shall make efforts to provide the renter, prior to the rental, with clear and plain explanations of important matters, including liability for damages and business compensation, insurance or compensation plans, required actions in case of breakdowns, accidents, theft, parking violations, and delays in returning the vehicle.

        2. The renter shall make efforts to understand the contents of these Terms and Conditions and detailed rules.

     7. Article 41 (Posting of Terms and Conditions)

        1. The Company shall present these Terms and Conditions to the renter by any of the following methods:
           (1) Posting in a visible manner at the Company’s rental locations (including display via electronic devices)
           (2) Publishing on the Company’s website or other visible online platforms
           (3) Providing in writing (including electronic formats such as email)

        2. The Company shall also provide summaries of the Terms and Conditions via brochures or pricing tables. This also applies in case of any changes.

     8. Article 42 (Jurisdiction)
        In the event of a dispute concerning rights and obligations under these Terms and Conditions, the exclusive court of jurisdiction shall be the court having jurisdiction over the location of the Company’s head office.

        Supplementary Provision
        These Terms and Conditions shall be effective as of July 1, 2024 (Reiwa 6).

Cancellation Policy (Please read carefully)

7 days before the service date: No charge
6 to 3 days before the service date: 20% of the total amount
2 to 1 day before the service date: 30% of the total amount
Same-day cancellation: 100% of the total amount

※ The charges are based on the total amount, not the deposit.
※ Based on business hours (09:00–17:00). Cancellations made after 17:00 will be considered as the next day’s request.
Example: Pickup on July 18 → Cancel by 17:00 on July 11 = No fee. After 17:00, cancellation fees apply according to the policy.