Safety package

Passenger Personal Injury Compensation

NOC (Non-Operation Charge)
※ This fee will be waived if you purchase the Safety package+NOC.

Important Notice: Cases Not Covered

• Deliberate violation of Japanese Road Traffic Laws (illegal parking, speeding, reckless driving, etc.)
• Failure to report to the police (no accident certificate)
• Accidents or breakdowns caused by the customer’s negligence resulting in termination of the rental agreement
• Accidents caused by driving by a person other than the registered driver declared at departure
• Accidents caused by driving without a license
• Accidents caused by drunk driving or smoking inside the vehicle
• Use of the vehicle beyond the scheduled rental period without prior notice at the time of the accident
• Other violations of the terms and conditions (e.g., theft due to leaving keys inside the vehicle, negligence in use/management)
• Costs associated with intentional flat tires and towing fees
• Costs related only to loss or damage of wheels or keys

1. The lessor (hereinafter referred to as "Our Company") shall lease a rental car (hereinafter referred to as "Lucky Rent-A-Car") to the lessee in accordance with the provisions of these Terms and Conditions, and the lessee shall accept the lease. For matters not specified in these Terms and Conditions, the provisions of Article 43 (Detailed Rules), applicable laws, or general practices shall apply.
2. Our Company may, to the extent not inconsistent with the spirit of these Terms and Conditions, applicable laws, administrative notices, and general practices, agree to special terms. In case of special terms, they shall take precedence over these Terms and Conditions.
3. When concluding a lease agreement, if the lessee designates a driver different from themselves, the lessee shall ensure that the driver is made aware of and complies with the obligations and requirements specified in these Terms and Conditions and the Detailed Rules.

1. Posting them prominently in Our Company's business offices (including displaying them on electronic devices such as displays for public viewing).
2. Publishing them on the website or other platforms for easy viewing.
3. Providing them in writing (including electromagnetic methods such as emails).

1. To rent a Lucky Rent-A-Car, the lessee may apply for a reservation in advance by clearly specifying the vehicle class, rental start date and time, pickup location, rental period, return location, driver, need for optional items such as child seats and car navigation systems, and other rental conditions (hereinafter referred to as "Rental Conditions") through methods including visiting the store, calling, using the Internet, or through travel agencies or other third-party service providers contracted by Our Company to handle reservation services on Our Company's behalf, provided that the lessee agrees to these Terms and Conditions and the separately specified price list.
2. Our Company shall, in principle, accept the reservation to the extent of the rental cars available in Our Company's inventory, unless the reservation is handled by a third party as provided for in Article 39, Paragraph 1 (proxy rental). In such cases, the lessee shall pay the reservation fee if Our Company deems it necessary.
3. In the case of online reservations where the confirmation email sent by Our Company cannot be delivered to the address provided by the customer, Our Company shall treat the reservation as invalid.

1. The lessee may cancel the reservation by a method specified separately.
2. If the lessee fails to commence the lease agreement formalities within one hour of the reserved rental start time due to their own circumstances, the reservation shall be deemed cancelled.
3. In the cases provided for in the preceding two paragraphs, the lessee shall pay the reservation cancellation fee to Our Company as specified separately, and if the reservation fee has been received, it shall be offset against the cancellation fee.
4. If the reservation is cancelled due to Our Company's circumstances or the lease agreement is not concluded, Our Company shall refund the reservation fee received.
5. If the lease agreement is not concluded due to accidents, theft, non-return, recall, natural disasters, or other reasons beyond the fault of either the lessee or Our Company, the reservation shall be deemed cancelled. In such cases, Our Company shall refund the reservation fee received.

1. If Our Company is unable to provide a rental car of the reserved vehicle class, Our Company may offer to provide a rental car of a different vehicle class (hereinafter referred to as a "substitute rental car").
2. If the lessee accepts the offer, Our Company shall provide the substitute rental car with the same rental conditions as the reserved vehicle class, excluding the vehicle class itself. If the rental fee for the substitute car is higher than the reserved vehicle class, the reserved rental fee shall apply; if lower, the substitute car's rental fee shall apply.
3. The lessee may refuse the offer of a substitute rental car and cancel the reservation.
4. In the case provided for in Paragraph 1, if the inability to provide the reserved car is due to Our Company's fault, the reservation shall be treated as cancelled under Article 6, Paragraph 4, and Our Company shall refund the reservation fee received.
5. In the case provided for in Paragraph 3, if the inability to provide the reserved car is due to reasons beyond Our Company's fault, the reservation shall be treated as cancelled under Article 6, Paragraph 5, and Our Company shall refund the reservation fee received.

1. Neither Our Company nor the lessee shall have any claims against each other in relation to the cancellation of the reservation or the failure to conclude the lease agreement, except as provided for in Articles 6 and 7.
2. If Our Company is unable to provide the rental car or a substitute car due to natural disasters or other force majeure, the lessee shall not hold Our Company liable for any damages caused thereby. In such cases, Our Company shall immediately notify the lessee.

1. The lessee may make a reservation through travel agencies, affiliated companies, or other third parties that handle reservation services on Our Company's behalf (hereinafter referred to as "subcontractors").
2. The lessee who makes a reservation through a subcontractor may only request the amendment or cancellation of the reservation from the business location of that subcontractor.

1. The lessee shall specify the Rental Conditions as set forth in Article 4, Paragraph 1, and Our Company shall specify the rental terms based on these Terms and Conditions and the price list, etc., to conclude the lease agreement. This shall not apply if there are no available rental cars or if the lessee or driver falls under any of the categories specified in Article 11, Paragraph 1 or 2.
2. Upon conclusion of the lease agreement, the lessee shall pay the rental fee specified in Article 13, Paragraph 1 to Our Company.
3. In accordance with the basic notice issued by the regulatory authority (Note 1), Our Company shall record the driver's name, address, driver's license type, and driver's license number (Note 2) on the rental record (rental ticket) and the rental certificate specified in Article 16, Paragraph 1, or attach a copy of the driver's license to the rental certificate. At the time of concluding the lease agreement, Our Company may request the lessee and the designated driver (hereinafter referred to as the "driver") to present their driver's license or provide a copy thereof. In this case, the lessee shall present their own driver's license or provide a copy thereof if they are the driver; if the lessee and the driver are different, the driver shall present their driver's license or provide a copy thereof.
   • (Note 1) The "basic notice by the regulatory authority" refers to paragraphs (10) and (11) of Article 2 of the notice from the Director-General of the Land Transport Bureau of the Ministry of Land, Infrastructure, Transport and Tourism titled "Basic Notice on Rental Cars" (Notice No. 138, June 13, 1995).
   • (Note 2) "Driver's license" refers to the driver's license specified in Article 92 of the Road Traffic Law, which is in the form of Appendix Form 14 of the Road Traffic Law Enforcement Rules. The international driver's license or foreign driver's license specified in Article 107-2 of the Road Traffic Law shall be deemed equivalent to a driver's license.
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5. At the time of concluding the lease agreement, Our Company may request the lessee and the driver to provide documents for identity verification in addition to their driver's licenses and may make copies of the submitted documents.
6. At the time of concluding the lease agreement, Our Company may request the lessee and the driver to provide their mobile phone numbers or other contact information for communication purposes during the rental period.
7. If the lessee or driver fails to comply with the provisions of the preceding five paragraphs, Our Company may refuse to conclude the lease agreement and cancel the reservation. In such cases, the provisions of Article 6, Paragraph 5 shall apply to the handling of the reservation fee.
8. At the time of concluding the lease agreement, Our Company may request payment by credit card, cash, or other specified payment methods.

1. Our Company shall refuse to conclude the lease agreement if the lessee or driver falls under any of the following categories:
   • (1) Failing to present the required driver's license for the rental car or refusing to provide a copy of the driver's license when requested.
   • (2) Being found to be intoxicated.
   • (3) Being found to be exhibiting symptoms of drug or stimulant use, etc.
   • (4) Using a child under the age of 6 without a child safety seat.
   • (5) Being found to be a member or associate of a yakuza group or related organization, or belonging to another anti-social organization.
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3. Our Company may refuse to conclude the lease agreement if the lessee or driver falls under any of the following categories:
   • (1) The driver at the time of lease agreement conclusion is different from the one specified in the reservation.
   • (2) Having overdue rental fees in previous rentals.
   • (3) Having committed any of the acts listed in Article 19, Paragraph 1.
   • (4) Having committed any of the acts listed in Article 20, Paragraph 6 or Article 28, Paragraph 1 in previous rentals (including rentals from other rental car companies).
   • (5) Having a history where the car insurance was not applicable due to a violation of these Terms and Conditions or the insurance policy.
   • (6) Failing to meet the separately specified rental conditions for the use of a specific vehicle type (applicable only when using a specific vehicle type).
   • (7) Committing a violent act against Our Company's employees or other related parties, or demanding an unreasonable burden, or using violence or threatening language.
   • (8) Spreading rumors, or using deceit or coercion to damage Our Company's reputation or interfere with business operations.
   • (9) Any other case where Our Company or its stores determine that the rental of the car is inappropriate.
   • (10) Failing to meet separately specified conditions.
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5. In the cases provided for in the preceding two paragraphs, if a reservation has already been made with the lessee, the reservation shall be deemed cancelled, and if the lessee has paid the cancellation fee, Our Company shall refund the full amount of the reservation fee received.

1. The lease agreement shall be concluded when the lessee pays the rental fee to Our Company and Our Company delivers the car to the lessee. In this case, the received reservation fee or the face value of the coupon issued by the travel agency or other service provider shall be credited towards the rental fee.
2. The delivery referred to in the preceding paragraph shall take place at the reserved pickup location and time specified in Article 4, Paragraph 1.

1. The "rental fee" refers to the total amount of the following fees, and the fee corresponding to the contracted rental period shall be received at the time of lease agreement conclusion. Our Company shall specify the amount or calculation basis for each fee in the price list.
   • (1) Basic fee
   • (2) Fee for joining various programs
   • (3) Special equipment fee
   • (4) One-way rental fee
   • (5) Fuel or charging fee
   • (6) Delivery fee
   • (7) Other fees
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3. The basic fee shall be based on the rates implemented by Our Company after notifying the Chief of the Local Transport Office (the Chief of the Aichi Land Transport Office for Aichi Prefecture; the same applies in Article 16, Paragraph 1).
4. At the time of car return, if additional fees such as late fees, damage waiver fees due to accidents, loss of use compensation, and return location change penalties are incurred in addition to the fees received in Paragraph 1, the lessee shall settle these fees upon return.
5. If the rental fee is revised after the reservation is made, the lower of the reservation price and the actual rental price at the time of delivery shall apply.
6. The details of the rental fee shall be specified in the Detailed Rules.

1. The lessee shall obtain Our Company's prior consent before amending the Rental Conditions as set forth in Article 10, Paragraph 1 after the conclusion of the lease agreement.
2. If amending the rental conditions would cause inconvenience to Our Company's rental operations, Our Company may refuse to consent to the amendment. In such cases, the lessee shall return the car before the original rental period expires.
3. If the lessee extends the rental period in accordance with Paragraph 1, all rental conditions other than the rental period shall remain the same as the original lease agreement, and the lessee shall pay the rental fee corresponding to the extended period.

1. Our Company shall lease cars that have undergone the inspections and necessary maintenance specified in Article 48 of the Road Transport Vehicle Act (Periodic Inspection and Maintenance).
2. Our Company shall conduct the inspections and necessary maintenance specified in Article 47-2 of the Road Transport Vehicle Act (Daily Inspection and Maintenance), including for cars rented under the proxy rental system provided for in Article 39, Paragraph 1.
3. The lessee or driver shall confirm that the car is in good condition, including that the daily inspection and maintenance has been completed and that the car meets the rental conditions, by inspecting the exterior and accessories based on the separately specified inspection checklist.
4. If any maintenance issues are found during the confirmation, Our Company shall immediately carry out the necessary repairs.
5. The lessee shall properly install the child safety seat at their own responsibility. Even if Our Company assists with installation, the lessee shall be responsible for the installation.

1. Upon delivery of the car, Our Company shall issue a rental certificate in the prescribed form containing the details specified by the Chief of the Local Transport Office to the lessee or driver in writing (including electromagnetic methods such as emails).
2. The lessee or driver shall carry the rental certificate received under the preceding paragraph during the use of the car.
3. If the rental certificate is lost, the lessee or driver shall immediately notify Our Company thereof.
4. When returning the car, the lessee or driver shall return the rental certificate to Our Company at the same time.

1. During the period from the delivery of the car to Our Company until its return (hereinafter referred to as the "use period"), the lessee or driver shall use and manage the car with the care of a prudent manager.
2. If the lessee fails to exercise the care obligation specified in the preceding paragraph and the car is stolen, vandalized, or damaged, the lessee shall bear the damages incurred by Our Company. In this case, the insurance coverage for the car shall not apply.
3. If the lessee or driver uses toll roads, paid parking, or other paid services such as 高速 roads during use, the lessee or driver shall pay the fees for these services to the service providers at their own expense.
4. If Our Company receives a request from the service provider to disclose the lessee's personal information, including the car's license plate number and the time of use, for reasons such as unpaid fees, the lessee shall agree to the disclosure of their personal information to the requester.

1. Using the car for motor vehicle transportation business or similar purposes without Our Company's consent and the necessary permits under the Road Transport Act.
2. Using the car for purposes other than those specified, or allowing anyone other than the driver specified in Article 10, Paragraph 3 or those approved by Our Company to drive the car.
3. Subletting the car or using it as collateral, or committing any act that infringes on Our Company's rights.
4. Forging or altering the license plate or vehicle identification number of the car, or modifying or reconstructing the car to change its original condition.
5. Using the car for various tests or competitions or for towing or pushing other vehicles without Our Company's consent.
6. Using the car in violation of laws or public order and good customs.
7. Taking out damage insurance on the car without Our Company's consent.
8. Taking the car out of Japan without Our Company's consent.
9. Removing or taking out the audio, car navigation, or other equipment installed in the car without Our Company's consent, or using the in-vehicle tools, tires, spare tires, etc., for any purpose other than the car itself.
10. Taking pets in the car without Our Company's consent, or letting pets out of their cages inside the car even if consent is obtained.
11. Damaging or soiling the electric vehicle or its charger due to improper handling.
12. Any other act that violates the Rental Conditions specified in Article 10, Paragraph 1.
13. The lessee, driver, or related parties shall not take photos, record audio, or video of Our Company's offices (business locations) or premises from inside or outside without Our Company's consent, or post, distribute, or publish such images, audio, or videos on social media or other platforms.

1. If the lessee or driver parks the car illegally in violation of the Road Traffic Act during use, they shall appear at the police station in charge of the area where the illegal parking occurred, immediately pay the fines and other penalties for illegal parking, and bear all costs associated with moving, storing, or retrieving the car due to the illegal parking.
2. If Our Company receives notice from the police that the car has been left parked illegally, Our Company shall notify the lessee or driver, request them to move or retrieve the car promptly, and instruct them to appear at the handling police station to resolve the violation by the time the rental period expires or at Our Company's instruction. The lessee or driver shall comply with these instructions. Our Company may, at its own discretion, retrieve the car from the police if it is moved by the authorities.
3. After issuing the instructions in the preceding paragraph, Our Company shall confirm the status of the violation through traffic violation notices, payment receipts, or other documents, and if the violation remains unresolved, shall continue to instruct the lessee or driver until it is resolved. Our Company may also request the lessee or driver to sign a prescribed document (hereinafter referred to as the "Self-Acknowledgment Form") confirming that they have appeared at the police station and will comply with the legal procedures as a violator.
4. If Our Company deems it necessary, it may provide the police with the Self-Acknowledgment Form and other personal information, including the rental certificate, to pursue legal action against the lessee or driver for the illegal parking violation. Our Company may also submit the defense statement and Self-Acknowledgment Form specified in Article 51-4, Paragraph 6 of the Road Traffic Act, along with the rental certificate and other documents to the Public Security Commission to take necessary legal measures, and the lessee or driver shall agree to this.
5. If Our Company receives an order to pay the illegal parking fine under Article 51-4, Paragraph 1 of the Road Traffic Act and pays the fine, or if Our Company bears the costs of searching for the lessee or driver or moving, storing, or retrieving the car, Our Company may claim the following amounts (hereinafter referred to as the "Parking Violation-Related Costs") from the lessee or driver. In this case, the lessee or driver shall pay the costs by the date specified by Our Company:
   • (1) An amount equivalent to the illegal parking fine.
   • (2) A parking violation penalty specified separately by Our Company.
   • (3) Costs for searching and moving, storing, or retrieving the car.
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7. If Our Company receives an order to pay the illegal parking fine under the preceding paragraph, or if the lessee or driver fails to pay the full amount of the claim specified in the preceding paragraph by the date specified by Our Company, Our Company may register the lessee or driver's name, date of birth, driver's license number, etc., in the National Rental Car Association Information Management System (hereinafter referred to as the "All-Rental Association System").
8. If the lessee or driver is required to pay the fines for illegal parking under Paragraph 1, but fails to comply with Our Company's instructions to resolve the violation under Paragraph 2 or to sign the Self-Acknowledgment Form under Paragraph 3, or if Our Company deems it necessary, Our Company may claim a parking violation fee (hereinafter referred to as the "Parking Violation Fee") from the lessee or driver, which shall be used for the illegal parking fine and parking violation penalty specified in Paragraph 5.
9. Notwithstanding Paragraph 6, if Our Company receives the full amount of the Parking Violation Fee and the costs specified in Article 5, Paragraph 3 from the lessee or driver, Our Company shall not take measures such as registering the information in the All-Rental Association System, or shall delete the registered data.
10. If the lessee or driver pays the amount claimed by Our Company under Paragraph 5, and later the illegal parking fine is cancelled due to the payment of the fine or the filing of a public prosecution, or if Our Company receives a refund of the illegal parking fine or presents a receipt for the fine payment, Our Company shall refund the amount corresponding to the illegal parking fine from the previously paid Parking Violation-Related Costs to the lessee or driver. The same shall apply if Our Company has claimed the Parking Violation Fee under Paragraph 7.
11. If the lessee or driver is registered in the All-Rental Association System under Paragraph 6, and the illegal parking fine is cancelled due to the payment of the fine, or if the full amount of the claim under Paragraph 5 is paid to Our Company, Our Company shall delete the registered data from the All-Rental Association System.

1. The lessee and driver acknowledge that the rental car may be equipped with a Global Positioning System (hereinafter referred to as the "GPS Function"), that the car's current location, travel route, etc., may be recorded in Our Company's specified system, and that Our Company may use this recorded information for the following purposes:
   • (1) To confirm that the car has been returned to the designated location upon the termination of the rental agreement.
   • (2) To confirm the car's current location when it falls under Article 28, Paragraph 1, or when it is deemed necessary for the management of the car or the performance of these Terms and Conditions.
   • (3) To use the information for marketing analysis to improve the quality of products and services provided to the lessee and driver, and to enhance customer satisfaction.
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3. The lessee and driver agree that Our Company may disclose the information recorded by the GPS Function, to the extent necessary, when required by law or when ordered by a court, administrative authority, or other public body.

1. The lessee and driver acknowledge that the rental car may be equipped with a dash cam, that the driving conditions of the lessee and driver may be recorded, and that Our Company may use this recorded information for the following purposes:
   • (1) To confirm the circumstances surrounding an accident if one occurs.
   • (2) To confirm the driving conditions of the lessee and driver when it is deemed necessary for the management of the car or the performance of these Terms and Conditions.
   • (3) To use the information for marketing analysis to improve the quality of products and services provided to the lessee and driver, and to enhance customer satisfaction.
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3. The lessee and driver agree that Our Company may disclose the information recorded by the dash cam, to the extent necessary, when required by law or when ordered by a court, administrative authority, or other public body.

1. The lessee or driver shall return the car to Our Company at the designated return location by the end of the rental period.
2. If the lessee or driver violates the provisions of the preceding paragraph, they shall compensate Our Company for all damages incurred.
3. If the lessee or driver is unable to return the car within the rental period due to natural disasters or other force majeure, they shall not be liable for any damages incurred by Our Company. In this case, the lessee or driver shall immediately notify Our Company and comply with Our Company's instructions.
   • Note: NOC (Non-Operation Charge) may apply.
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1. The lessee or driver shall return the car in the presence of Our Company's staff. The car shall be returned in the same condition as at the time of delivery, except for normal wear and tear.
2. The lessee or driver shall confirm that there are no personal belongings left in the car before returning it. Our Company shall not be responsible for the 保管 of any left-behind items after the car is returned.

1. If the lessee or driver amends the designated return location under Article 14, Paragraph 1, and the cost of transporting the car (delivery fee) exceeds the original delivery fee, the lessee or driver shall pay the excess amount. However, if the cost is lower than the original delivery fee, Our Company shall not refund the difference.
2. If the lessee or driver returns the car to a location other than the designated return location without Our Company's consent under Article 14, Paragraph 1, they shall pay the return location change penalty specified below:
   • Return Location Change Penalty = Cost of transportation required due to the change in return location × 200%
   • Note: NOC (Non-Operation Charge) may apply.
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1. At the time of returning the car, if there are any outstanding fees such as excess charges, incidental fees, or gasoline fees, the lessee shall pay these fees.
2. If the fuel is not fully refilled (not full tank) at the time of returning the car, the lessee shall pay the fuel fee calculated in accordance with the separately specified rules.

1. If the lessee or driver fails to return the car to the designated location even after the rental period has expired and does not respond to Our Company's request for return, or if the lessee's whereabouts are unknown, Our Company shall take legal measures such as filing a criminal complaint, report the damage to the National Rental Car Association, and register the information in the All-Rental Association System.
2. If Our Company determines that the car has been non-returned, it shall take necessary measures to confirm the car's location, including interviewing family members, relatives, or employers of the lessee or driver, and activating the vehicle location information system.
3. In the cases provided for in Paragraph 1, the lessee or driver shall be liable for compensating Our Company for any damages incurred and bear the costs of retrieving the car and searching for the lessee or driver. Our Company shall not be responsible for any personal belongings left in the car.
4. In the cases provided for in Paragraph 1, the lessee or driver shall pre-consent to Our Company's retrieval of the car without their consent, and shall not raise any objections to Our Company's retrieval of the car, regardless of whether it is for civil, criminal, or other reasons. Our Company shall not be responsible for any personal belongings left in the car.
5. In the cases provided for in Paragraph 1, Our Company may take measures to temporarily deregister the car.

1. If an accident involving the car occurs during use, the lessee or driver shall immediately stop driving, take the legal measures required by law regardless of the severity of the accident, and take the following measures:
   • (1) Immediately report the accident details to Our Company and comply with Our Company's instructions.
   • (2) If the car is to be repaired in accordance with the instructions, it shall be repaired at Our Company's or its designated factory, unless otherwise approved by Our Company.
   • (3) Cooperate with Our Company and its contracted insurance company in the investigation of the accident and submit the necessary documents without delay.
   • (4) Obtain Our Company's prior consent before reaching a settlement or other agreement with the other party regarding the accident.
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3. The lessee or driver shall handle and resolve the accident at their own expense, in addition to taking the measures specified in the preceding paragraph.
4. Our Company shall provide advice on handling the accident and cooperate in its resolution for the lessee or driver.
5. If an accident involving the car occurs, Our Company shall take necessary measures to confirm the car's location, including interviewing family members, relatives, or employers of the lessee and driver, and activating the vehicle location information system.
6. In the event of an accident involving the car, the lessee and driver shall be liable for compensating Our Company for any damages incurred, in addition to bearing the costs of retrieving the car and searching for the lessee or driver.
7. Our Company shall record the driving conditions of the vehicle equipped with an on-board accident recorder, such as when a collision occurs or when sudden braking is applied, for the purpose of confirming the circumstances surrounding the accident.
8. Our Company may take measures such as verifying the recorded data when necessary.

1. Immediately report the incident to the nearest police station.
2. Immediately report the damage details to Our Company and comply with Our Company's instructions.
3. Cooperate with Our Company and its contracted insurance company in the investigation of the theft or other damage, and submit the required documents without delay.

1. If the car becomes unusable due to failure, accident, theft, or other reasons (hereinafter referred to as "failure, etc.") during use, the lease agreement shall terminate.
2. In the cases provided for in the preceding paragraph, the lessee or driver shall bear the costs of retrieving and repairing the car, and Our Company shall not refund the rental fee received. If the rental fee is payable in arrears under a special agreement, or if there are any outstanding fees due to the extension of the rental period, the lessee shall pay these fees. This shall not apply if the failure, etc., is due to the reasons specified in Paragraph 3 or 5.
3. If the failure, etc., is due to a defect existing before the rental, a new lease agreement shall be concluded, and the lessee shall be entitled to receive a substitute car from Our Company. The provisions of Article 7, Paragraph 2 shall apply mutatis mutandis to the terms and conditions for providing the substitute car.
4. If the lessee does not accept the provision of the substitute car in the preceding paragraph, Our Company shall refund the full amount of the rental fee received. The same shall apply if Our Company is unable to provide the substitute car.
5. If the failure, etc., is caused by a reason that is not attributable to any of the lessee, driver, or Our Company, Our Company shall refund the remaining amount after deducting the rental fee corresponding to the period from the delivery of the car to the termination of the lease agreement from the received rental fee.
6. If the car becomes unusable due to natural disasters or other force majeure during use, the lease agreement shall terminate.
7. If the lessee falls under the cases provided for in the preceding paragraph, they shall notify Our Company thereof and pay the rental fee corresponding to the period during which the car was usable, unless the full amount has already been received.
8. Except for the measures specified in this Article, the lessee and driver shall not make any claims against Our Company for any damages incurred due to the car being unusable, other than those specified in this Article.

1. If the lessee or driver causes damage to a third party or Our Company during the use of the car (including cars rented under the proxy rental system provided for in Article 39, Paragraph 1), they shall indemnify the damages incurred, except in cases attributable to Our Company's fault.
2. Of the damages incurred by Our Company under the preceding paragraph, the lessee or driver shall indemnify the damages or provide business compensation in accordance with the provisions of the price list for damages caused by accidents, theft, driver fault-related failures, or the unavailability of the car due to soiling or odor, and the lessee or driver shall pay this amount.

1. If the lessee or driver is liable for compensation under Article 33, Paragraph 1, the insurance money or compensation paid under the damage insurance contract concluded by Our Company for the car and the compensation system specified by Our Company shall be limited to the following amounts:
   • (1) Liability Insurance per person: Unlimited yen per person (including amounts paid by the automobile liability insurance).
   • (2) Property Damage Liability per accident: Unlimited yen per accident (deductible amount: 100,000 yen).
   • (3) Vehicle Damage Liability per accident: Market value (deductible amount: 300,000 yen for all vehicles except the following: deductible amount 300,000 yen for flat trucks, aluminum trucks, microbuses, camping cars, special vehicles, and some 1-number passenger cars with a length of 2 tons or more).
   • (4) Personal Injury Liability: Unlimited yen per person up to the capacity (required for personal injury claims to be applicable, the accident must be reported to the police and the injured party must receive regular medical treatment by a doctor. For other matters, the provisions of Our Company's insurance policy shall apply).
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3. If the accident falls under the exclusion clauses of the insurance policy or compensation system, the insurance money or compensation specified in Paragraph 1 shall not be paid.
4. Damages for which no insurance money or compensation is paid, and damages exceeding the insurance money or compensation specified in Paragraph 1 (calculated by the insurance company based on the insurance policy) shall be borne by the lessee or driver, unless a special agreement is made. However, for damages caused by disasters designated as "extreme disasters" under Article 2 of the Act on Special Financial Measures for Dealing with Extreme Disasters (Act No. 150 of 1962), or similar natural disasters, the lessee or driver shall not be required to compensate for the damages, unless the lessee or driver has intent or gross negligence in causing the damage, provided that the damage is related to a car that has been lost, destroyed, or otherwise damaged in an area designated as an extreme disaster area.
5. If Our Company pays the damages that should be borne by the lessee or driver, the lessee or driver shall immediately repay the amount paid by Our Company.
6. The amount equivalent to the insurance premium of the damage insurance contract specified in Paragraph 1 and the amount equivalent to the membership fee of the compensation system specified by Our Company shall be included in the rental fee.
7. Insurance and this compensation system shall not apply to accidents or damages not reported to the police or Our Company's stores, accidents falling under the exclusion clauses of the damage insurance policy, accidents occurring after the rental that fall under any of Article 11, Paragraph 1, Items 1 to 5, Article 11, Paragraph 2, Item 1, or Article 19, Paragraph 1, Items 1 to 13, and damages caused by accidents occurring after an unauthorized extension of the rental period.

1. Violating these Terms and Conditions.
2. Causing a traffic accident due to the fault of the lessee or driver, or damaging or failing the car.
3. Falling under any of the categories specified in Article 11, Paragraph 1.

1. The lessee may cancel the lease agreement during use by obtaining Our Company's consent, returning the car, and paying the cancellation fee specified in the following paragraph.
2. In this case, Our Company shall refund the remaining amount after deducting the rental fee corresponding to the period from the delivery of the car to the return from the received rental fee.
3. The lessee shall pay the following cancellation fee to Our Company when cancelling under the preceding paragraph:
   • Cancellation Fee = {(Rental fee corresponding to the lease term) - (Rental fee corresponding to the period from delivery to cancellation)} × 50%
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1. To fulfill the obligations imposed as a condition of the business license as a business operator that has obtained a rental car business license under Article 80, Paragraph 1 of the Road Transport Act, such as creating a rental certificate at the time of concluding the lease agreement.
2. To inform the lessee or driver about the introduction of rental cars, used cars, and other products handled by Our Company, the provision of services related to these products, and the holding of various events and campaigns, by sending advertising materials, emails, etc.
3. To verify the identity of the applicant for the lease and the driver, and to review the eligibility of concluding the lease agreement, at the time of concluding the lease agreement.
4. To conduct survey research through mail, telephone, email, etc., for product development or the study of customer satisfaction improvement measures.
5. To statistically aggregate and analyze personal information and create statistics in a form that does not identify or specify individuals.
6. To provide the following personal information in writing or electronic media to group companies and affiliated companies of Our Company: however, the provision to third parties shall be stopped at the request of the individual.
   • Items to be provided: Address, name, date of birth, telephone number, and information regarding transactions with the customer.
7. 
   
8. If personal information of the lessee or driver is acquired for purposes not specified in Paragraph 1, the purpose of use shall be clearly stated in advance.

1. When Our Company is ordered to pay the illegal parking fine under Article 51-4, Paragraph 1 of the Road Traffic Act.
2. When the lessee or driver fails to pay the full amount of the parking violation-related costs specified in Article 20, Paragraph 5.
3. When it is determined that the car has been non-returned as specified in Article 28, Paragraph 1.

1. If Our Company is unable to provide a car of the specified vehicle class, model name, or type as requested by the applicant (including cases where no car is available at the applying office), Our Company may, regardless of the provisions of Article 10, Paragraph 1, provide the car to the applicant by obtaining the applicant's confirmation and consent to the following matters, provided that the car is provided by another rental car company (this is referred to as "proxy rental"):
   • (1) In the event of troubles such as accidents or failures, if the lessee is better off under Our Company's terms and conditions than under those of the company providing the car, Our Company's terms and conditions shall apply.
   • (2) The rental certificate shall be of a special form as specified in Paragraph 3.
   • (3) The rental terms of the car rental company providing the car shall be attached.
2. 
   
3. When proxy rental is conducted, the rental terms of the car rental company providing the car shall apply.
4. The "rental certificate" specified in the basic notice for proxy rental shall be in the form specified by the company providing the car, or in the form of a rental certificate dedicated to proxy rental specified separately by Our Company.
5. If a failure or other trouble occurs with the car provided under proxy rental, Our Company shall cooperate in the repair procedures conducted by the car provider, as it does when providing its own cars, and shall take measures to ensure the convenience of the lessee or driver.

Cancellation Policy:
3 days before: Free
1-2 days before: 50%
On the day: 100%