Ocean Star Rent A Car

Rental Car Agreement Terms and Conditions

Chapter 1: General Provisions

Article 1 (Application of Terms)

The Company shall rent a vehicle (hereinafter referred to as the "Rental Car") to the Renter in accordance with these Terms, and the Renter shall accept the rental.

Matters not specified in these Terms shall be governed by the Detailed Rules (Article 36), applicable laws and regulations, or general customs.

The Company may agree to special terms to the extent that they do not contradict the purpose of these Terms, the Detailed Rules, laws and regulations, administrative directives, or general customs. In the case of special terms, such terms shall take precedence over these Terms.

Chapter 2: Reservations

Article 2 (Reservation Application)

To rent a Rental Car, the Renter shall, after agreeing to these Terms and the separately specified price list, apply for a reservation in advance by clearly indicating the following rental conditions (hereinafter referred to as "Rental Conditions") through a specified method: vehicle class, rental start date and time, rental location, rental period, return location, driver, need for accessories such as child seats, and other rental conditions.

When the Company receives a reservation application from the Renter, it shall, in principle, honor the reservation within the scope of its available Rental Cars. In this case, the Renter shall pay a reservation deposit by a specified method, unless otherwise approved by the Company.

Article 3 (Modification of Reservations)

If the Renter wishes to modify the Rental Conditions specified in Article 2, Paragraph 1, prior approval from the Company is required.

Article 4 (Cancellation of Reservations, etc.)

The Renter may cancel a reservation by a specified method.

If the Renter fails to initiate the procedures for concluding the Rental Agreement (hereinafter referred to as the "Rental Agreement") within 1 hour of the scheduled rental start time due to the Renter’s circumstances, the reservation shall be deemed canceled.

In the cases specified in the preceding two paragraphs, the Renter shall pay a cancellation fee to the Company in accordance with separate provisions. Upon receipt of the cancellation fee, the Company shall refund any reservation deposit already received to the Renter.

If the reservation is canceled or the Rental Agreement is not concluded due to circumstances attributable to the Company, the Company shall refund any reservation deposit already received and pay damages in accordance with separate provisions.

If the Rental Agreement is not concluded due to reasons beyond the control of either the Renter or the Company (e.g., accident, theft, non-return, recall, natural disaster), the reservation shall be deemed canceled, and the Company shall refund any reservation deposit already received.

Article 5 (Alternative Rental Cars)

If the Company is unable to provide the reserved vehicle class, it may offer a Rental Car of a different class (hereinafter referred to as an "Alternative Rental Car").

If the Renter accepts the offer in the preceding paragraph, the Company shall provide the Alternative Rental Car under the same Rental Conditions as the reservation, except for the vehicle class. If the rental fee for the Alternative Rental Car is lower than that of the reserved class, the fee for the Alternative Rental Car shall apply.

The Renter may refuse the offer of an Alternative Rental Car in Paragraph 1 and cancel the reservation.

In the case of the preceding paragraph, if the inability to provide the reserved vehicle is due to reasons attributable to the Company, it shall be treated as a reservation cancellation under Article 4, Paragraph 5. The Company shall refund any reservation deposit already received and pay damages in accordance with separate provisions.

Article 6 (Exemption from Liability)

Except as provided in Articles 4 and 5, the Company and the Renter shall not make any claims against each other for the cancellation of a reservation or the failure to conclude a Rental Agreement.

Article 7 (Delegation of Reservation Services)

The Renter may apply for a reservation through travel agencies, partner companies, etc. (hereinafter referred to as "Agents") that handle reservation services on behalf of the Company.

A Renter who applies through an Agent may only request modifications or cancellations of the reservation through that Agent.

Chapter 3: Rental

Article 8 (Conclusion of Rental Agreement)

The Renter shall clearly specify the Rental Conditions in Article 2, Paragraph 1, and the Company shall clearly specify the rental conditions in these Terms and the price list to conclude the Rental Agreement, except when no Rental Car is available or when the Renter or driver falls under any of the items in Article 9, Paragraphs 1 or 2.

Upon concluding the Rental Agreement, the Renter shall pay the rental fee specified in Article 11, Paragraph 1 to the Company.

In accordance with the basic directive of the supervisory authority (Note 1), the Company shall record the driver’s name, address, license type, and license number (Note 2) in the rental register (original rental slip) and the rental certificate specified in Article 14, Paragraph 1, or may request a copy of the driver’s license. The Renter shall present their own license (if they are the driver) or the driver’s license (if different from the Renter) and provide a copy if requested.

(Note 1) The basic directive of the supervisory authority refers to Sections 2.(10) and (11) of the "Basic Directive on Rental Cars" issued by the Director of the Automobile Traffic Bureau, Ministry of Land, Infrastructure, Transport and Tourism (June 13, 1995).

(Note 2) "Driver’s license" refers to those specified in Article 92 of the Road Traffic Act, in the format prescribed in Appended Form 14 of the Road Traffic Act Enforcement Regulations. International driving permits or foreign driver’s licenses specified in Article 107-2 of the Road Traffic Act shall be treated as equivalent.

The Company may request the presentation of identification documents (in addition to the driver’s license) for identity verification and may obtain copies of such documents when concluding the Rental Agreement.

The Company shall request contact information (e.g., mobile phone number) for communication with the Renter and driver during the rental period when concluding the Rental Agreement.

The Company may require payment by credit card or cash, or specify other payment methods, when concluding the Rental Agreement.

Article 9 (Refusal to Conclude Rental Agreement)

The Rental Agreement cannot be concluded if the Renter or driver falls under any of the following:

(1) Fails to present a valid driver’s license required to operate the Rental Car or refuses to provide a copy of the driver’s license when requested by the Company.

(2) Is deemed to be under the influence of alcohol.

(3) Exhibits symptoms of intoxication from drugs, stimulants, solvents, etc.

(4) Intends to carry a child under 6 years old without a child seat.

(5) Is deemed to be a member of or affiliated with an organized crime group, related organization, or other anti-social organization.

The Company may refuse to conclude the Rental Agreement if the Renter or driver falls under any of the following:

(1) The driver at the time of concluding the Rental Agreement differs from the one specified in the reservation.

(2) Has a history of defaulting on rental fees.

(3) Has engaged in any act listed in Article 17 in past rentals.

(4) Has a history of the acts listed in Article 18, Paragraph 6 or Article 23, Paragraph 1 in past rentals (including those by other rental companies).

(5) Has a history of automobile insurance being invalidated due to violations of rental or insurance terms.

(6) Has committed violent acts, made unreasonable demands, or used violent language against the Company’s employees or related parties in transactions with the Company.

(7) Has damaged the Company’s reputation or disrupted its operations through spreading rumors, fraud, or threats.

(8) Fails to meet separately specified conditions.

If a reservation has already been made in the cases specified in the preceding two paragraphs, it shall be treated as canceled. If a cancellation fee has been received, the Company shall refund any reservation deposit already received to the Renter.

Article 10 (Formation of Rental Agreement)

The Rental Agreement shall be formed when the Renter pays the rental fee to the Company and the Company delivers the Rental Car to the Renter. Any reservation deposit already received shall be credited toward the rental fee.

Delivery in the preceding paragraph shall take place at the specified rental location on the rental start date and time specified in Article 2, Paragraph 1.

Article 11 (Rental Fees)

The rental fee is the total of the following, with each amount or calculation basis clearly indicated in the price list:

(1) Basic fee (2) Deductible waiver fee (3) Optional fees (4) Fuel cost (5) Other fees

The basic fee shall be the one notified to the Director of the Regional Transport Bureau (or equivalent authorities in Hyogo and Okinawa Prefectures) and implemented by the Company at the time of rental.

If the rental fee is revised after the reservation under Article 2, the lower of the fee at the time of reservation or at the time of rental shall apply.

Details of the rental fee shall be specified in the Detailed Rules.

Article 12 (Modification of Rental Conditions)

After concluding the Rental Agreement, the Renter must obtain prior approval from the Company to modify the Rental Conditions in Article 8, Paragraph 1.

The Company may refuse such modifications if they would disrupt its rental operations.

Article 13 (Inspection and Confirmation)

The Company shall rent vehicles that have undergone inspections and necessary maintenance as specified in Article 48 of the Road Transport Vehicle Act (periodic inspections) and Article 47-2 (daily inspections).

The Renter or driver shall confirm that the inspections and maintenance in the preceding two paragraphs have been conducted, that the Rental Car is free from defects (based on a separate inspection checklist for exterior and accessories), and that it meets the Rental Conditions.

If defects are found during the confirmation in the preceding paragraph, the Company shall immediately perform necessary maintenance.

Article 14 (Issuance and Carrying of Rental Certificate)

Upon delivering the Rental Car, the Company shall issue a rental certificate (prescribed by the Director of the Regional Transport Bureau) to the Renter or driver, containing specified information.

The Renter or driver must carry the rental certificate while using the Rental Car.

If the rental certificate is lost, the Renter or driver shall immediately notify the Company.

The Renter or driver shall return the rental certificate to the Company when returning the Rental Car.

Chapter 4: Usage

Article 15 (Duty of Care)

The Renter or driver shall use and store the Rental Car with the care of a prudent manager from the time of delivery until return to the Company (hereinafter referred to as "during use").

Article 16 (Daily Inspections)

During use, the Renter or driver must conduct daily inspections (as specified in Article 47-2 of the Road Transport Vehicle Act) before using the Rental Car each day and perform necessary maintenance.

Article 17 (Prohibited Acts)

The Renter or driver shall not engage in the following acts during use:

(1) Using the Rental Car for automobile transportation business or similar purposes without the Company’s approval and relevant permits under the Road Transport Act.

(2) Using the Rental Car for purposes other than those specified or allowing anyone other than the driver listed in the rental certificate (Article 8, Paragraph 3) or persons approved by the Company to operate it.

(3) Subletting, using as collateral, or any act that infringes on the Company’s rights.

(4) Forging or altering the vehicle registration or identification plates, or modifying/remodeling the Rental Car to change its condition.

(5) Using the Rental Car for tests, competitions, towing, or pushing other vehicles without the Company’s approval.

(6) Using the Rental Car in violation of laws, regulations, or public order and morals.

(7) Taking out insurance on the Rental Car without the Company’s approval.

(8) Taking the Rental Car out of Japan.

(9) Damaging or soiling electric vehicles or chargers due to improper handling.

(10) Other acts violating the Rental Conditions in Article 8, Paragraph 1.

Article 18 (Handling of Illegal Parking)

If the Renter or driver illegally parks the Rental Car (as defined in the Road Traffic Act), they shall report to the relevant police station, immediately pay any fines, and bear costs for towing, storage, and retrieval.

If the Company is notified by the police of illegal parking, it shall instruct the Renter or driver to promptly move/retrieve the vehicle and report to the police station by the end of the rental period or a specified time; the Renter or driver shall comply. The Company may retrieve the vehicle from the police at its discretion.

After issuing the instruction in the preceding paragraph, the Company shall confirm the status of the violation (via traffic tickets, receipts, etc.) and reissue instructions if unresolved. It may also require the Renter or driver to sign a document acknowledging the violation and agreeing to legal procedures (hereinafter "Acknowledgment Form"), which the Renter or driver shall comply with.

If necessary, the Company may assist in pursuing the Renter’s/driver’s liability for illegal parking (e.g., submitting the Acknowledgment Form, rental certificate, and other personal information to the police) and take legal measures (e.g., submitting documents to the Public Safety Commission under Article 51-4, Paragraph 6 of the Road Traffic Act), to which the Renter or driver consents.

If the Company receives a parking violation notice and pays the fine, or bears costs for searching for the Renter/driver or retrieving/storing the vehicle, it may claim the following "parking violation-related costs" from the Renter or driver, who shall pay by a specified date:

(1) Amount equivalent to the parking violation fine

(2) Penalty for parking violations (specified separately by the Company)

(3) Costs for search, vehicle retrieval, storage, etc.

If the Renter or driver fails to comply with the Company’s instructions to resolve the violation or sign the Acknowledgment Form, the Company may collect a specified "parking violation fee" (to cover the amounts in the preceding paragraph).

If the Renter or driver pays the amount claimed under Paragraph 5 and the parking violation fine is later refunded to the Company (e.g., due to cancellation of the notice), the Company shall refund only the amount equivalent to the fine. The same applies if a parking violation fee was collected under Paragraph 6.

Chapter 5: Return

Article 19 (Duty to Return)

The Renter or driver shall return the Rental Car to the Company at the specified return location by the end of the rental period.

Violation of the preceding paragraph shall require the Renter or driver to compensate the Company for all damages.

If the Rental Car cannot be returned within the period due to natural disasters or other force majeure, the Renter or driver shall not be liable for damages, but shall immediately notify the Company and follow its instructions.

Article 20 (Confirmation Upon Return)

The Renter or driver shall refuel the Rental Car and return it to the Company in the presence of a Company representative. It must be in the same condition as when rented, excluding normal wear. Unrefueled vehicles will incur a fee based on mileage (per the Company’s conversion table), payable immediately.

The Renter or driver shall confirm no personal belongings are left in the Rental Car before return. The Company is not liable for lost items after return.

Article 21 (Rental Fee for Extended Periods)

If the rental period is modified under Article 12, Paragraph 1, the Renter or driver shall pay the fee corresponding to the new period.

Article 22 (Return Location)

If the return location is modified with the Company’s approval (Article 12, Paragraph 1), the Renter or driver shall bear costs for transporting the vehicle back.

Returning the Rental Car to an unapproved location shall incur a specified penalty for unauthorized return location change.

Article 23 (Measures for Non-Return)

If the Renter or driver fails to return the Rental Car by the end of the period, ignores the Company’s requests, or is deemed to have failed to return it (e.g., Renter’s whereabouts unknown), the Company may take legal action (e.g., filing a criminal complaint).

In such cases, the Company may take necessary measures to locate the Rental Car (e.g., interviewing the Renter’s family/employer, activating vehicle tracking).

The Renter or driver shall compensate the Company for damages under Article 28 and bear costs for retrieving the vehicle and searching for them.

Chapter 6: Measures for Breakdowns, Accidents, and Theft

Article 24 (Breakdowns)

If a malfunction or defect is found during use, the Renter or driver shall immediately stop driving, notify the Company, and follow its instructions.

Article 25 (Accidents)

In the event of an accident, the Renter or driver shall immediately stop driving, comply with legal procedures (regardless of accident severity), and:

(1) Immediately report the accident to the Company and follow its instructions.

(2) Have repairs conducted by the Company or its designated workshop (unless otherwise approved).

(3) Cooperate with investigations by the Company and its insurance providers, and submit required documents promptly.

(4) Obtain prior Company approval before settling with the other party.

The Renter or driver shall handle and resolve the accident at their own responsibility, with the Company providing advice and assistance.

Article 26 (Theft)

If the Rental Car is stolen or damaged, the Renter or driver shall:

(1) Immediately report to the nearest police.

(2) Immediately notify the Company of the incident and follow its instructions.

(3) Cooperate with investigations by the Company and its insurance providers, and submit required documents promptly.

Article 27 (Termination Due to Unusable Vehicle)

The Rental Agreement shall terminate if the Rental Car becomes unusable due to breakdown, accident, theft, or other reasons (hereinafter "Breakdown, etc.").

In such cases, the Renter or driver shall bear costs for retrieving and repairing the vehicle, and the Company shall not refund the rental fee, unless the Breakdown, etc. is due to reasons in Paragraphs 3 or 5.

If the Breakdown, etc. is due to a pre-existing defect, a new Rental Agreement shall be deemed concluded, and the Renter may receive an Alternative Rental Car (subject to Article 5, Paragraph 2).

If the Renter refuses the Alternative Rental Car, the Company shall refund the full rental fee (same if

no Alternative Rental Car is available).

If the Breakdown, etc. is due to reasons beyond the control of the Renter, driver, or Company, the Company shall refund the rental fee minus the portion corresponding to the period from rental to termination.

Except as provided in this Article, the Renter and driver shall not claim damages from the Company for inability to use the Rental Car.

Chapter 7: Liability and Compensation

Article 28 (Liability for Damages and Business Compensation)

The Renter or driver shall compensate the Company or third parties for damages caused during use, except if attributable to the Company.

For damages rendering the Rental Car unavailable (e.g., accidents, theft, defects due to the Renter’s/driver’s fault, soiling/odor), compensation or business compensation shall be paid in accordance with the price list, which the Renter or driver shall bear.

Article 29 (Insurance and Compensation)

If the Renter or driver is liable under Article 28, Paragraph 1, insurance or compensation (under the Company’s policies or compensation system) shall be paid up to the following limits:

(1) Personal liability: Unlimited per person (including mandatory automobile liability insurance).

(2) Property liability: Unlimited (market value) per accident (deductible: ¥50,000).

(3) Personal injury compensation: Up to ¥30,000,000 per person (up to vehicle capacity).

(4) Vehicle compensation: Market value per accident (deductible: ¥100,000–¥150,000).

No insurance or compensation shall be paid for cases excluded under the insurance policy or compensation system.

Damages not covered by insurance/compensation, or exceeding the limits in Paragraph 1, shall be borne by the Renter or driver.

If the Company pays damages on behalf of the Renter or driver, the Renter or driver shall immediately reimburse the Company.

Insurance premiums or mutual aid contributions for the policies in Paragraph 1 are included in the rental fee.

Chapter 8: Termination of Rental Agreement

Article 30 (Termination by the Company)

The Company may terminate the Rental Agreement without notice and demand immediate return of the Rental Car if the Renter or driver violates these Terms or falls under Article 9, Paragraph 1. No refund of the rental fee shall be provided.

Article 31 (Voluntary Termination)

The Renter may terminate the Rental Agreement during use with the Company’s approval and payment of a termination fee (below). The Company shall refund the rental fee minus the portion corresponding to the period from rental to return.

Termination fee = (Basic fee for the full rental period) − (50% of the basic fee for the period from rental to return).

Chapter 9: Personal Information

Article 32 (Purpose of Using Personal Information)

The Company collects and uses the Renter’s or driver’s personal information for the following purposes:

(1) Fulfilling obligations as a licensed rental car business (e.g., issuing rental certificates under Article 80, Paragraph 1 of the Road Transport Act).

(2) Informing the Renter/driver about the Company’s products/services, events, and campaigns (via mail, email, etc.).

(3) Verifying identity and screening rental eligibility when concluding the Rental Agreement.

(4) Conducting surveys to improve products/services and customer satisfaction.

(5) Creating statistical data (anonymized) through aggregation and analysis.

For purposes not listed in Paragraph 1, the Company shall clearly specify the purpose before collecting personal information.

Chapter 10: Miscellaneous Provisions

Article 33 (Set-Off)

The Company may set off any monetary claims against the Renter or driver with the Renter’s/driver’s claims against the Company at any time.

Article 34 (Consumption Tax)

The Renter or driver shall pay consumption tax (including local consumption tax) imposed on transactions under these Terms.

Article 35 (Late Payment Penalty)

A party failing to fulfill monetary obligations under these Terms shall pay late fees at an annual rate of 14.5% to the other party.

Article 36 (Priority of Japanese Terms)

In case of discrepancies between the Japanese and English versions of these Terms, the Japanese version shall prevail.

Article 37 (Detailed Rules)

The Company may establish Detailed Rules (with the same effect as these Terms), which shall be posted at its offices and published in pamphlets, on its website, etc. Modifications shall be similarly notified.

Article 38 (Jurisdiction)

Disputes arising from these Terms shall be resolved exclusively by the summary court having jurisdiction over the Company’s head office, branch, or business office, regardless of the claim amount.

End of Terms and Conditions

Cancellation policy

6 days before use date: None
5 days before the usage date: 50%
4 to 2 days before the usage date:80%
The day before the usage date: 100%
On the day: 100%
※No show or certificate not applicable on the day: 100% of the full amount will be charged
※Cancellation requests after 17:00 will be calculated as the next day