■ Basic Insurance: Included in vehicle rental fee
■ Collision Damage Waiver (CDW): ¥1,100 per 24 hours
■ CDW + NOC: ¥1,100 per 24 hours

⚠️ Non-Covered Cases (Customer Responsibility)

In the following cases, insurance and compensation will not apply,
and all costs incurred will be borne by the customer.

• Single-vehicle accident
• 100% customer fault accident
• Accident where the other party is unidentified (hit-and-run, etc.)
• Accident without police report
• Accident caused by an unregistered driver
• Driving without a license / under the influence
• Accident outside contract period or during unauthorized extension
• Damage exceeding coverage limits
• Cases excluded under insurance policy
• Accident caused by violation of traffic laws and regulations
• Accident caused by intentional or gross negligence
• Wrong fuel usage (fuel type error)
• Driving with excess passengers
• Driving outside normal roads (unpaved roads, beaches, etc.)

In addition, the customer is responsible for managing the vehicle during the rental period,
and even unnoticed damage may be charged to the customer.

■ Coverage Details

Bodily Injury: Unlimited
Property Damage: Unlimited (Deductible: ¥50,000)
Personal Injury: Up to ¥30,000,000 per person
Vehicle Damage: Based on market value (Deductible: ¥50,000)

※ Deductible means the amount the customer must pay when coverage applies.
If CDW is purchased, the deductible will be waived.
(Except for single accidents / 100% fault cases)

■ Road Service Information

In case of accident or vehicle trouble, affiliated roadside service can be used.

Fee: Free
(However, in non-covered cases, charges from ¥150 per km will apply.)

■ Non-Operation Charge (NOC)

If the vehicle is damaged during use,
the following fees apply regardless of damage level or repair duration.

Drivable (return possible to designated location)
→ ¥20,000

Not drivable (return not possible)
→ ¥50,000 + towing fee

NOC will be waived if this insurance is purchased.

Smoking in non-smoking vehicles
Contamination caused by pets
Damage or odor caused by food/liquid

These cases are also subject to charges.
※ Even with CDW + NOC coverage, the above costs must be paid separately.

■ Please Check (Important Notice)

▶ Non-Covered Items (Customer Responsibility)

The following are not covered and must be fully paid by the customer:

Tire puncture and damage
Wheel damage and wheel cap loss/damage
Glass cracks and damage caused by flying stones
Loss or damage of vehicle equipment and options (navigation, ETC, etc.)

■ In Case of Accident or Trouble

If an accident or vehicle issue occurs:
👉 You must contact the rental company immediately.

■ Early Return

Even if the vehicle is returned earlier than the contract period:
👉 No refund will be given for unused time.

■ Parking Violation

If a parking violation sticker is issued:

Pay fine at designated police station
Submit the following upon return:

• Violation notice
• Payment receipt

※ If submission is difficult:
→ Sign violation confirmation + deposit ¥20,000
→ Full refund after submission

■ Rental Period Change (Extension)

Extension fee + insurance fee will apply if overdue
Extension: max 48 hours / once only
Must return within business hours
Extension may not be available depending on reservation status

※ Prior notice is required in case of delay

■ Extension Fee Standard

Vehicle fee: charged hourly
Insurance: charged per 24 hours
Peak season rates: applied separately

■ Fuel Policy

Vehicle is rented full → must be returned full
Designated gas station + receipt required

If not refueled:
More than half → ¥5,500
Less than half → ¥11,000

■ Optional Items

Child seats must be installed by customer
Required for children under 6

※ Navigation routes/time are for reference only

■ Vehicle Tracking System

If necessary,
👉 location tracking system may be activated

■ Other Information

All usage follows rental terms and conditions
Service available only after agreement

■ Cost Comparison

▶ With CDW
Deductible: ¥0
NOC: ¥20,000 ~ ¥50,000

▶ Without CDW
Property: ¥50,000
Vehicle: ¥50,000
NOC: ¥20,000 ~ ¥50,000
Maximum: approx. ¥120,000 ~ ¥150,000 + towing

■ Important Notes

※ Even with CDW, the following are excluded:

100% customer fault accident
(e.g., single accident, parking collision, etc.)

※ Drivable Standard

Vehicle must meet safety standards
Broken mirrors/lights → considered non-drivable

■ In Case of Accident

Follow instructions immediately
👉 Contact authorities and call center

※ Single accident or 100% fault
👉 Not covered by CDW

Rental Car Rental Agreement

Chapter 1 General Provisions

Article 1 (Purpose of this Contract)

1. The Company shall rent a rental vehicle (hereinafter referred to as “rental car”) to the renter in accordance with the provisions of these Terms and Conditions, and the renter shall rent it. Matters not stipulated in these Terms and Conditions shall be governed by laws and regulations or general customs.
2. The Company may accept special agreements within the scope not contrary to the intent of these Terms and Conditions, laws, administrative notices, and general customs. In such cases, the special agreement shall take precedence over these Terms and Conditions.

Chapter 2 Reservations

Article 2 (Reservation Application)

When renting a rental car, the renter may apply for a reservation by agreeing to these Terms and Conditions and the separately defined fee schedule, and by specifying in advance the vehicle class, rental start date and time, rental location, rental period, return location, driver, necessity of optional items such as child seats, and other rental conditions (hereinafter referred to as “rental conditions”).

Article 3 (Change of Reservation)

If the renter wishes to change the rental conditions, prior approval from the Company must be obtained.

Article 4 (Cancellation of Reservation, etc.)

1. The renter may cancel the reservation by the method prescribed separately.
2. If the renter does not initiate the rental contract procedure within one hour after the reserved rental start time due to the renter’s circumstances, the reservation shall be deemed canceled.
3. In the above cases, the renter shall pay a cancellation fee to the Company in accordance with separately prescribed rules.
4. If the reservation is canceled or the contract is not concluded due to the Company’s circumstances, the Company shall refund the received reservation deposit and pay a penalty in accordance with separately prescribed rules.
5. If the contract cannot be concluded due to accidents, theft, non-return, recalls, natural disasters, or other reasons not attributable to either party, the reservation shall be deemed canceled.

Article 5 (Substitute Rental Car)

1. If the Company cannot provide the reserved vehicle class, it may propose a substitute rental car of a different class.
2. If the renter accepts, the Company shall provide the substitute vehicle under the same rental conditions except for the vehicle class.

• If the substitute fee is higher → apply reserved class fee
• If lower → apply actual fee

3. The renter may refuse and cancel the reservation.
4. If the cause is attributable to the Company → treated as cancellation under Article 4(4)
5. If not attributable to the Company → treated as cancellation under Article 4(5)

Article 6 (Disclaimer)

Except as provided in Articles 4 and 5, neither party shall make any claims against the other regarding cancellation or failure to conclude the contract.

Chapter 3 Rental

Article 7 (Conclusion of Rental Contract)

1. The renter shall specify rental conditions, and the Company shall clarify conditions through these Terms, fee schedules, and agreements to conclude the contract.
   However, this does not apply if there is no available vehicle or if the renter/driver falls under Article 8.
2. The renter shall pay the rental fee upon contract conclusion.
3. The Company may request presentation and submission of a copy of the driver’s license.
4. The Company may request identification documents.
5. The Company may request contact information such as a mobile number.
6. The Company may designate payment methods (credit card, cash, etc.).

Article 8 (Refusal of Contract)

1. Contract shall not be concluded if:

• No valid driver’s license
• Under the influence of alcohol
• Under influence of drugs
• Child under 6 without child seat
• Associated with anti-social organizations

2. Company may refuse if:

• Driver differs from reservation
• Past non-payment
• Past violations
• Insurance invalid history
• Does not meet conditions

→ Treated as reservation cancellation

Article 9 (Establishment of Contract)

The contract is established when:

• Signature + payment + vehicle delivery

Article 10 (Rental Fee)

Includes:

• Basic fee
• Optional equipment fee
• One-way fee
• Fuel cost
• Delivery/collection fee
• Others

Lower price applies if changed after reservation

Article 11 (Change of Conditions)

• Requires prior approval
• May be refused if business is affected

Article 12 (Inspection and Maintenance)

• Vehicle inspected before rental
• Renter must confirm condition
• Defects corrected immediately

Article 13 (Rental Certificate)

• Issued upon delivery
• Must be carried during use
• Must be returned
• Loss must be reported

Chapter 4 Use

Article 14 (Duty of Care)

Renter must manage and use the vehicle responsibly.

Article 15 (Daily Inspection)

Daily inspection required before use

Article 16 (Prohibited Acts)

• Commercial use without permission
• Unauthorized driver
• Subleasing
• Vehicle modification
• Testing/racing use
• Illegal use
• Unauthorized insurance
• Taking vehicle outside Japan
• Violation of contract terms

Article 17 (Illegal Parking)

1. Fines and all related costs shall be borne by the renter.
2. The Company may instruct the renter to report to police and handle the violation.
3. If not processed, a penalty deposit may be required.
4. The Company may provide personal data to authorities if necessary.
5. If the Company pays penalties or incurs costs, the renter must reimburse all amounts.
   If later paid by the renter, the deposit will be refunded.
   
   

Chapter 5 Return

Article 18 (Return Responsibility)

1. The renter or driver shall return the rental car to the Company at the designated return location by the end of the rental period.
2. If the renter or driver violates the preceding paragraph, they shall compensate for all damages caused to the Company.
3. If the rental car cannot be returned within the rental period due to natural disasters or other force majeure, the renter or driver shall not be liable for damages incurred by the Company. In such case, the renter or driver shall immediately contact the Company and follow its instructions.

Article 19 (Confirmation at Return)

1. The renter or driver shall return the rental car and its equipment in the presence of the Company. In this case, except for wear and tear due to normal use, the vehicle shall be returned in the same condition as at the time of delivery.
2. The renter or driver shall confirm that no personal belongings remain in the vehicle at the time of return, and the Company shall not be responsible for any items left behind after return.

Article 20 (Rental Fee upon Change of Rental Period)

If the rental period is changed pursuant to Article 11, the renter or driver shall pay the rental fee corresponding to the changed period in accordance with the Company’s instructions.

Article 21 (Return Location)

1. If the return location is changed pursuant to Article 11, the renter or driver shall bear the cost required for relocation due to the change.
2. If the rental car is returned to a location other than the designated return location without the Company’s approval, the following penalty shall be paid:
   → Return location change penalty = 300% of the relocation cost

Article 22 (Measures in Case of Non-Return)

1. If the renter or driver fails to return the rental car after the rental period has expired and does not respond to the Company’s request, or if it is deemed that the car has not been returned due to unknown whereabouts, the Company shall take legal measures such as filing criminal charges.
2. In such cases, the Company may take necessary measures including contacting family members, relatives, workplace, and activating the vehicle location tracking system.
3. In such cases, the renter or driver shall compensate for damages under Article 27 and bear all costs related to vehicle recovery and search.

Chapter 6 Measures in Case of Breakdown, Accident, or Theft

Article 23 (Measures upon Discovery of Breakdown)

If any abnormality or malfunction is discovered, the renter or driver shall immediately stop driving, contact the Company or designated contact, and follow instructions.

Article 24 (Measures upon Accident)

1. In the event of an accident, the renter or driver shall:

• Immediately stop driving and take legal measures
• Report details to the Company
• Repair the vehicle only at designated facilities
• Cooperate with insurance investigations
• Not settle with third parties without Company approval

2. The renter or driver shall handle and resolve the accident at their own responsibility.
3. The Company shall provide advice and assistance.

Article 25 (Measures upon Theft)

• Immediately report to the nearest police station
• Report to the Company
• Cooperate with investigations and submit documents

Article 26 (Termination Due to Inability to Use)

1. If the rental car becomes unusable due to breakdown, accident, theft, etc., the contract shall terminate.
2. The renter shall bear all costs, and rental fees shall not be refunded, except in specified cases.
3. If caused by pre-existing defects, a new contract shall be made and a replacement vehicle provided.
4. If the renter refuses the replacement vehicle, full refund shall be made.
5. If caused by force majeure, partial refund shall be made.
6. No additional claims shall be made beyond this Article.

Chapter 7 Liability and Compensation

Article 27 (Compensation)

1. The renter or driver shall compensate for damages caused to third parties or the Company.
2. Loss of use (NOC), damage, or odor shall be compensated according to the fee schedule.
3. Damage caused by unidentified third parties (hit-and-run, theft) shall also be the responsibility of the renter.

Article 28 (Insurance and Compensation)

1. Insurance coverage limits:

• Bodily injury: Unlimited per person
• Property damage: 20,000,000 yen (deductible 50,000 yen)
• Vehicle: Market value (deductible 50,000 yen / 100,000 yen for certain vehicles)
• Personal injury: 30,000,000 yen per person

2. If excluded under insurance terms, no compensation will be paid.
3. Any uncovered or excess damage shall be borne by the renter.
4. If the Company pays damages, the renter shall reimburse immediately.
5. Insurance premiums are included in rental fees.

Chapter 8 Termination of Contract

Article 29

If the renter violates the terms or falls under Article 8, the Company may terminate the contract immediately without notice and request return of the vehicle.
→ No refund will be made

Chapter 9 Personal Information

Article 30 (Purpose of Use)

• Contract execution
• Service provision
• Identity verification
• Marketing and campaigns
• Surveys and product development
• Statistical data creation

※ Calls may be recorded

Article 31 (Consent)

• Consent to use and sharing of personal data
• Data shared with franchise and partners
• May be registered for up to 7 years in case of violations

Chapter 10 Miscellaneous

Article 32

No liability for equipment malfunction

Article 33

Set-off of obligations permitted

Article 34

Consumption tax payable

Article 35

Unpaid debts require written acknowledgment

Article 36

Late payment interest: 14.6% annually

Article 37

Detailed rules may be separately established

Article 38

Jurisdiction: Court at Company location

Chapter 11 Supplementary Provisions

Effective from April 2014

Cancellation Policy

Until 17:00, 7 days before the service date: Free cancellation
From 17:00, 7 days before ~ 17:00, 3 days before: 30% of the total fee
From 17:00, 3 days before ~ 17:00, 1 day before: 50% of the total fee
From 17:00, 1 day before ~ same day: 100% of the total fee

If you cancel your reservation, the above cancellation fees will apply.
The cancellation request date is calculated based on business hours (until 17:00).
For cancellations due to flight cancellations, please contact the OKITOUR customer service center.