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Basic Package(Maximum Liability: 400,000 ~ 1,000,000 JPY)

The maximum amount the renter is liable for in the event of any accident.
Light Cars: 400,000 JPY
5-seater & 7-seater Cars: 500,000 JPY
Luxury & Imported Cars: 1,000,000 JPY

Safety Package(Maximum Liability: 150,000 ~ 500,000 JPY)

The maximum amount the renter is liable for in the event of any accident.

Light Cars: 1,650 JPY / day

If an accident occurs:

-At-fault party is the other driver: 0 JPY (No liability)

-Single-vehicle accident / Hit-and-run / Shared liability: Max 150,000 JPY

5-seater & 7-seater Cars: 2,250 JPY / day

If an accident occurs:

-At-fault party is the other driver: 0 JPY (No liability)

-Single-vehicle accident / Hit-and-run / Shared liability: Max 200,000 JPY

Luxury & Imported Cars: 4,450 JPY / day

If an accident occurs:

-At-fault party is the other driver: 0 JPY (No liability)

-Single-vehicle accident / Hit-and-run / Shared liability: Max 500,000 JPY

Super Safety Package(Maximum Liability: 50,000 JPY)

The maximum amount the renter is liable for in the event of any accident.

Light Cars: 2,650 JPY / day

If an accident occurs:

-At-fault party is the other driver: 0 JPY (No liability)

-Single-vehicle accident / Hit-and-run / Shared liability: Max 50,000 JPY

5-seater & 7-seater Cars: 3,250 JPY / day

If an accident occurs:

-At-fault party is the other driver: 0 JPY (No liability)

-Single-vehicle accident / Hit-and-run / Shared liability: Max 50,000 JPY

Luxury & Imported Cars: 5,450 JPY / day

If an accident occurs:

-At-fault party is the other driver: 0 JPY (No liability)

-Single-vehicle accident / Hit-and-run / Shared liability: Max 50,000 JPY

Important Notes

Exclusions:

-Glass, chassis, tires, and hubcaps are not covered.

-Loss or damage to these items, as well as damage to interior facilities requiring repair or deemed irreparable, must be borne by the renter.

Loss of Use:

-If an accident renders the vehicle inoperable, the renter is required to pay for the loss of business operations (loss of use fee).

Cleaning Fee:

-Please avoid spraying sunscreen on the doors or seats, as it is difficult to remove. A cleaning fee of 3,000 JPY will be charged for such stains.

Accident & Traffic Violation Procedures:

-In the event of an accident or traffic violation, the car rental company reserves the right to repossess the vehicle.

⚠️ Police Report Required: In case of any accident or scratch, you must report it to the police immediately.

⚠️ Insurance Void: If you fail to report the accident to the police, insurance will be void, and you will be responsible for 100% of all costs.

Cancellation policy

7 days before use date: None
6 to 3days before the usage date: 50%
2 to the day before the usage date:10%
On the day: 100%
Cancellation requests can be submitted between 09:00 and 17:00 Japan time. If the cancellation is made after 17:00, it will be considered the next day.

Rental Car Rental Terms and Conditions (Enforced on May 12, Reiwa 7)

Article 1 (Application of the Terms and Conditions)

The Lessor (hereinafter referred to as "the Company") shall lease the rented vehicle (hereinafter referred to as "the rental car") to the Lessee in accordance with the provisions of these terms and conditions, and the Lessee shall lease it. For matters not specified in these terms and conditions, the detailed rules of Article 43, laws and regulations, or general customs shall apply.

2. The Company may accept special agreements within the scope that does not violate the spirit of these terms and conditions and the detailed rules, laws and regulations, administrative notices, and general customs. In the case of a special agreement, the special agreement shall prevail over these terms and conditions.

3. When concluding the rental contract, if the Lessee designates a driver different from the Lessee, the Lessee shall inform the driver of the matters stipulated as the driver's obligations in these terms and conditions and the detailed rules and ensure that the driver complies with them.

Article 2 (Display of the Terms and Conditions, etc.)

The Company shall present the terms and conditions, etc. to the Lessee by one of the following methods:

(1) Display at the Company's business stores in a place easily visible to the public (including displaying on electronic devices such as displays).

(2) Publish on the website, etc. in an easily visible manner.

(3) Present in writing (including electromagnetic methods such as e - mail).

Article 3 (Amendment of the Terms and Conditions, etc.)

The Company may amend these terms and conditions, etc. When amending the terms and conditions, etc., the Company shall notify the Lessee of the fact of the amendment, the content of the amended terms and conditions, etc., and the effective date by an appropriate method such as posting on the Company's homepage.

Article 4 (Reservation Application)

When leasing a rental car, the Lessee may, through means such as visiting the store, making a phone call, using the Internet, or through travel agencies, etc. that the Company has contracted with and that handle reservation services on behalf of the Company, and after agreeing to these terms and conditions and the separately determined fee schedule, etc., clearly indicate in advance the vehicle model class, the start date and time of the lease, the rental location, the rental period, the return location, the driver, the necessity of options such as child seats and car navigation systems, and other rental conditions (hereinafter referred to as "rental conditions") and apply for a reservation by the separately determined method.

2. When the Company receives a reservation application from the Lessee, except for the case of proxy rental based on the provisions of Article 39, Paragraph 1 (including the case of renting out a vehicle received through proxy rental under the provisions of the same paragraph as a substitute vehicle), in principle, the Company shall accept the reservation within the scope of the rental cars owned by the Company. In this case, if the Company deems it necessary, the Lessee shall pay a reservation application fee.

3. In the case of an Internet reservation, if the Company cannot reply to the reservation confirmation e - mail to the address provided by the customer, the Company shall treat the reservation as invalid.

Article 5 (Amendment of the Reservation)

If the Lessee intends to amend the rental conditions stipulated in Paragraph 1 of the preceding article, the Lessee must obtain the prior consent of the Company. However, if the Lessee makes a reservation application through a travel agency, etc. that the Company has contracted with and that handles reservation services on behalf of the Company, the reservation can only be amended when an application for amendment is made to the business location of the reservation agent that received the application.

Article 6 (Cancellation of the Reservation, etc.)

The Lessee may cancel the reservation by the separately determined method.

2. If, due to the Lessee's circumstances, the Lessee fails to initiate the procedures for concluding the rental car rental contract (hereinafter referred to as "the rental contract") even after one hour has passed since the reserved start time of the lease, the reservation shall be deemed cancelled.

3. In the cases of the preceding two paragraphs, the Lessee shall pay a reservation cancellation fee to the Company as separately determined. If the Company has received the reservation application fee, it shall offset it against this reservation cancellation fee.

4. If the reservation is cancelled or the rental contract is not concluded due to the Company's circumstances, the Company shall refund the received reservation application fee.

5. If the rental contract is not concluded due to an accident, theft, non - return, recall, natural disaster, or other reasons not attributable to either the Lessee or the Company, the reservation shall be deemed cancelled. In this case, the Company shall refund the received reservation application fee.

Article 7 (Substitute Rental Car)

If the Company cannot lease the rental car of the vehicle model class reserved by the Lessee, the Company may offer to lease a rental car of a different vehicle model class (hereinafter referred to as "the substitute rental car").

2. If the Lessee accepts the offer in the preceding paragraph, the Company shall lease the substitute rental car under the same rental conditions as at the time of reservation, except for the vehicle model class. If the rental fee for the substitute rental car is higher than that of the reserved vehicle model class, the rental fee of the reserved vehicle model class shall apply. If it is lower, the rental fee of the vehicle model class of the substitute rental car shall apply.

3. The Lessee may reject the offer to lease the substitute rental car in Paragraph 1 and cancel the reservation.

4. In the case of the preceding paragraph, if the reason for the inability to lease the vehicle in Paragraph 1 is attributable to the Company, it shall be treated as the cancellation of the reservation under Article 6, Paragraph 4, and the Company shall refund the received reservation application fee.

5. In the case of Paragraph 3, if the reason for the inability to lease the vehicle in Paragraph 1 is not attributable to the Company, it shall be treated as the cancellation of the reservation under Article 6, Paragraph 5, and the Company shall refund the received reservation application fee.

Article 8 (Exemption from Liability)

Except for the cases stipulated in Article 6 and Article 7, the Company and the Lessee shall not make any claims against each other regarding the cancellation of the reservation or the non - conclusion of the rental contract.

2. If the Company is unable to lease the rental car or provide the substitute rental car due to natural disasters or other force majeure events, the Lessee shall not hold the Company responsible for the damages arising therefrom. The Company shall immediately contact the Lessee in this case.

Article 9 (Agency for Reservation Services)

The Lessee may apply for a reservation through travel agencies, affiliated companies, etc. (hereinafter referred to as "the agents") that handle reservation services on behalf of the Company.

2. The Lessee who has made the application in the preceding paragraph to the agent may only apply to the business location of the agent that received the application for amendment or cancellation of the reservation.

Article 10 (Conclusion of the Rental Contract)

The Lessee shall clearly indicate the rental conditions stipulated in Article 4, Paragraph 1, and the Company shall clearly indicate the rental conditions in accordance with these terms and conditions, the fee schedule, etc., and conclude the rental contract. However, this does not apply when there is no rental car available for lease or when the Lessee or the driver falls under any of the items in Article 11, Paragraph 1 or Paragraph 2.

2. When the rental contract is concluded, the Lessee shall pay the rental fee stipulated in Article 13, Paragraph 1 to the Company.

3. Based on the basic notice from the supervisory authority (Note 1), when concluding the rental contract, in order to record the driver's name, address, type of driver's license, and the number of the driver's license (Note 2) in the rental register (original rental form) and the rental certificate stipulated in Article 16, Paragraph 1, or to attach a copy of the driver's license, the Company may request the Lessee to present the driver's license of the driver designated by the Lessee (hereinafter referred to as "the driver") and may also request the submission of a copy. In this case, if the Lessee is the driver, the Lessee shall present the Lessee's own driver's license or submit a copy. If the Lessee and the driver are different, the Lessee shall present the driver's license of the driver or submit a copy.

(Note 1) The basic notice from the supervisory authority refers to items 2(10) and (11) of the notice from the Director - General of the Motor Vehicle Transport Bureau of the Ministry of Land, Infrastructure, Transport and Tourism, "Basic Notice on Rental Cars" (No. 138, dated June 13, Heisei 7).

(Note 2) The driver's license refers to the driver's license in the format of Appendix 14 of Article 19 of the Enforcement Regulations of the Road Traffic Act among the driver's licenses stipulated in Article 92 of the Road Traffic Act. Also, the international driver's license or foreign driver's license stipulated in Article 107 - 2 of the Road Traffic Act shall be equivalent to the driver's license.

4. When concluding the rental contract, the Company may request the Lessee and the driver to submit documents for identity verification in addition to the driver's license and may take copies of the submitted documents.

5. When concluding the rental contract, the Company shall request the Lessee and the driver to inform the Company of their mobile phone numbers, etc. for contact during the rental period.

6. If the Lessee or the driver fails to comply with the preceding 5 paragraphs, the Company may refuse to conclude the rental contract and cancel the reservation. In this case, the provisions of Article 6, Paragraph 5 shall apply to the handling of the reservation application fee, etc.

7. When concluding the rental contract, the Company may request the Lessee to pay by credit card or in cash, or may specify other payment methods.

Article 11 (Refusal to Conclude the Rental Contract)

If the Lessee or the driver falls under any of the following items, the rental contract cannot be concluded:

(1) Fails to present the driver's license required for driving the rented rental car or refuses to submit a copy of the driver's license as requested by the Company.

(2) Is found to be under the influence of alcohol.

(3) Is found to show symptoms of drug addiction caused by narcotics, stimulants, thinner, etc.

(4) Allows an infant under 6 years old to ride without using a child seat.

(5) Is found to be a member or related person of a criminal organization or a related group, or a person belonging to other anti - social organizations.

2. If the Lessee or the driver falls under any of the following items, the Company may refuse to conclude the rental contract:

(1) The driver specified at the time of reservation is different from the driver at the time of concluding the rental contract.

(2) There has been a delay in paying the rental fee in past rentals.

(3) There has been an act listed in each item of Article 19 in past rentals.

(4) There has been an act described in Article 20, Paragraph 6 or Article 28, Paragraph 1 in past rentals (including rentals by other rental car companies).

(5) There has been a fact that automobile insurance was not applicable due to a violation of the rental terms and conditions or insurance terms and conditions in past rentals.

(6) When using a specific vehicle model, the separately determined rental conditions are not met (only applicable when using a specific vehicle model).

(7) In relation to the Company, the Lessee or the driver has committed violent acts against the Company's employees or other related persons, or has requested an unreasonable burden, or has used violent acts or words.

(8) The Lessee or the driver has spread rumors, used fraud or intimidation to damage the Company's reputation, or obstructed the Company's business.

(9) In addition to the above items, when the Company and each store judge that the rental of the rental car is inappropriate.

(10) The separately specified conditions are not met.

3. In the cases of the preceding two paragraphs, if a reservation has already been made with the Lessee, it shall be treated as if the reservation has been cancelled. If the Company has received the reservation cancellation fee from the Lessee, the Company shall refund the received reservation application fee to the Lessee.

Article 12 (Conclusion of the Rental Contract, etc.)

The rental contract shall be concluded when the Lessee pays the rental fee to the Company and the Company delivers the rental car to the Lessee. In this case, the received reservation application fee or the amount equivalent to the face value of the coupon issued by the travel agency, etc. shall be applied as part of the rental fee.

2. The delivery in the preceding paragraph shall be made at the rental location specified in Paragraph 1 of Article 4 at the start date and time of the lease specified in the same paragraph.

Article 13 (Rental Fee)

The rental fee refers to the total amount of the following fees, and the Company shall receive the fee corresponding to the contracted rental period at the time of concluding the rental contract. The Company shall clearly indicate each amount or the calculation basis in the fee schedule.

(1) Basic fee

(2) Fees for joining various systems

(3) Fees for special equipment

(4) One - way fee

(5) Fuel cost or charging cost

(6) Vehicle dispatch and pick - up fee

(7) Other fees

2. The basic fee shall be based on the fee that the Company has reported to and implemented with the Director of the Local Transport Bureau (in Hyogo Prefecture, the Head of the Hyogo Land Transport Department of the Kobe Transport Supervision Department; in Okinawa Prefecture, the Head of the Land Transport Office of the Okinawa General Affairs Bureau. The same shall apply hereinafter in Article 16, Paragraph 1) at the time of renting out the rental car.

3. When the rental car is returned, if additional fees such as an extension fee, an exemption amount due to an accident, a compensation fee for a non - operating vehicle, and a penalty fee for changing the return location occur in addition to the fees received in Paragraph 1, the Lessee shall settle the accounts at the time of return.

4. If the rental fee is revised after the reservation is made in accordance with Article 4, the lower of the fee applicable at the time of reservation and the fee at the time of rental shall apply.

5. The rental fee shall be determined in the detailed rules.

Article 14 (Amendment of the Rental Conditions)

If the Lessee intends to amend the rental conditions stipulated in Article 10, Paragraph 1 after the rental contract is concluded, the Lessee must obtain the prior consent of the Company.

2. If the amendment of the rental conditions in the preceding paragraph causes problems in the rental business, the Company may not consent to the amendment. In this case, the Lessee shall return the rental car before the expiration of the original rental period.

3. When the Lessee extends the rental period in accordance with Paragraph 1, all rental conditions other than the rental period shall be the same as those in the rental contract before the extension, and the Lessee shall pay the Company the rental fee corresponding to the amended rental period.

Article 15 (Inspection, Maintenance, and Confirmation)

The Company shall conduct the inspections stipulated in Article 48 (Periodic Inspection and Maintenance) of the Road Transport Vehicle Act and rent out the rental car that has undergone the necessary maintenance.

2. The Company shall conduct the inspections stipulated in Article 47 - 2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act and carry out the necessary maintenance, including the rental cars received through proxy rental based on the provisions of Article 39, Paragraph 1.

3. The Lessee or the driver shall confirm that the inspections and maintenance in the preceding two paragraphs have been carried out, and that there are no maintenance defects in the rental car through the inspection of the exterior of the vehicle and accessories based on the separately determined inspection form, and that the rental car meets the rental conditions.

4. If maintenance defects are found in the rental car through the confirmation in the preceding paragraph, the Company shall immediately carry out the necessary maintenance, etc.

5. The Lessee shall be responsible for properly installing the child seat. Even if the Company provides assistance in the installation, the Lessee shall bear the responsibility for installing the child seat.

Article 16 (Issuance, Carrying, etc. of the Rental Certificate)

When delivering the rental car, the Company shall issue a prescribed rental certificate stating the matters determined by the Director of the Local Transport Bureau to the Lessee or the driver in writing (including electromagnetic methods such as e - mail).

2. The Lessee or the driver shall carry the rental certificate issued in the preceding paragraph during the use of the rental car.

3. If the Lessee or the driver loses the rental certificate, the Lessee or the driver shall immediately notify the Company of this fact.

4. When returning the rental car, the Lessee or the driver shall return the rental certificate to the Company at the same time.

Article 17 (Management Responsibility)

The Lessee or the driver shall use and manage the rental car with the due diligence of a good manager from the time of receiving the rental car until returning it to the Company (hereinafter referred to as "during use").

2. If the Lessee fails to fulfill the due diligence obligation in the preceding paragraph and the rented rental car suffers damage such as being abandoned, vandalized, or stolen, the Lessee shall bear the damage suffered by the Company. In this case, the insurance attached to the rental car shall not apply.

3. When the Lessee or the driver uses a toll road such as an expressway, a paid parking lot, or other paid services during use, the Lessee or the driver shall pay the usage fees, etc. to the provider of the paid services at their own responsibility.

4. If the Company receives a request from the provider of the paid services in the preceding paragraph to disclose the personal information of the Lessee at that time by specifying the vehicle registration number and the date and time of the rental car due to non - payment of the usage fees, etc., the Lessee shall consent to the Company providing the personal information of the Lessee to the requester.

Article 18 (Daily Inspection and Maintenance)

The Lessee or the driver shall conduct the inspections stipulated in Article 47 - 2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act and carry out the necessary maintenance on the rental car every day before use during the use period.

Article 19 (Prohibited Acts)

The Lessee or the driver shall not perform the following acts during use:

(1) Use the rental car for a motor vehicle transportation business or a similar purpose without obtaining the consent of the Company and the permission, etc. based on the Road Transport Act.

(2) Use the rental car for purposes other than the prescribed ones or allow a person other than the driver stated in the rental certificate in Article 10, Paragraph 3 and a person approved by the Company to drive the rental car.

(3) Perform any act that infringes on the rights of the Company, such as sub - leasing the rental car or using it as other collateral.

(4) Forge or alter the vehicle registration number plate or vehicle number plate of the rental car, or change the original state of the rental car by modifying or refitting it.

(5) Use the rental car for various tests or competitions or use it to tow or push other vehicles without the consent of the Company.

(6) Use the rental car in violation of laws, regulations, or public order and good morals.

(7) Subscribe to property insurance for the rental car without the consent of the Company.

(8) Take the rental car out of Japan.

(9) Remove the audio, car navigation system, and other equipment installed in the rental car and take them out of the car without the consent of the Company. Also, use the on - board tools, installed tires, spare tires, etc. for purposes other than the rental car.

(10) Allow a pet to ride in the car without the consent of the Company. Even if consent is obtained, do not let the pet out of the cage in the car.

(11) Damage or soil the electric vehicle or the charger due to improper handling of the electric vehicle or the charger.

(12) Perform other acts in violation of the rental conditions stipulated in Article 10, Paragraph 1.

(13) Without the consent of the Company, the Lessee, the driver, or their related persons shall not photograph, record audio or video, or post, distribute, etc. the images, audio, or video on SNS, etc. of the Company's office (business store) or the Company's premises, etc. from inside or outside.

Article 20 (Measures in Case of Illegal Parking, etc.)

If the Lessee or the driver illegally parks the rental car in accordance with the Road Traffic Act during use, the Lessee or the driver shall go to the police station in charge of the area where the illegal parking occurred, immediately pay the penalty for the illegal parking by themselves, and bear all the costs associated with the tow - away, storage, and pick - up of the vehicle due to the illegal parking.

2. When the Company receives a notice from the police about a violation of leaving the rental car parked, the Company shall contact the Lessee or the driver, instruct them to promptly move or pick up the rental car, and instruct them to go to the handling police station to handle the violation by the expiration of the rental period of the rental car or at the time instructed by the Company. The Lessee or the driver shall comply with this instruction. If the rental car is moved by the police, the Company may, at its discretion, pick up the rental car from the police by itself.

3. After giving the instruction in the preceding paragraph, the Company shall, at its discretion, confirm the status of the violation handling through the traffic violation notice, payment slip, receipt, etc. If the violation has not been handled, the Company shall give the instruction in the preceding paragraph to the Lessee or the driver until it is handled. Also, the Company shall request the Lessee or the driver to sign a document prescribed by the Company (hereinafter referred to as "the confession document") stating the fact of the violation of leaving the car parked and admitting to complying with the legal measures as a violator, and the Lessee or the driver shall comply with this request.

4. If the Company deems it necessary, in addition to providing necessary cooperation for pursuing the responsibility of the Lessee or the driver for the violation of leaving the car parked by submitting materials including personal information such as the confession document and the rental certificate to the police, the Company may take necessary legal measures such as submitting materials such as the explanation letter, confession document, and rental certificate stipulated in Article 51 - 4, Paragraph 6 of the Road Traffic Act to the Public Safety Commission and reporting the facts. The Lessee or the driver shall consent to this.

5. If the Company receives an order to pay the fine for leaving the car parked under Article 51 - 4, Paragraph 1 of the Road Traffic Act and pays the fine, or bears the costs required for searching for the Lessee or the driver or for moving, storing, and picking up the vehicle, the Company shall claim the following amounts (hereinafter referred to as "the parking violation - related costs") from the Lessee or the driver. In this case, the Lessee or the driver shall pay the parking violation - related costs by the date specified by the Company.

(1) The amount equivalent to the fine for leaving the car parked.

(2) The parking violation penalty separately determined by the Company.

(3) The costs required for searching and the costs required for moving, storing, and picking up the vehicle.

6. If the Company receives the order to pay the fine for leaving the car parked in the preceding paragraph, or if the Lessee or the driver fails to pay the full amount of the claim stipulated in the same paragraph by the date specified by the Company, the Company shall take measures such as registering the name, date of birth, driver's license number, etc. of the Lessee or the driver in the Information Management System of the Japan Rent - a - Car Association (hereinafter referred to as "the JRCA System").

7. When the Lessee or the driver is required to pay the penalty for illegal parking in accordance with the provisions of Paragraph 1, if the Lessee or the driver fails to respond to the Company's instruction to handle the violation based on Paragraph 2 or the Company's request to sign the confession document based on Paragraph 3, or if the Company deems it necessary, the Company may claim a parking violation fee (hereinafter referred to as "the parking violation fee") of the amount separately determined by the Company from the Lessee or the driver to cover the fine for leaving the car parked and the parking violation penalty stipulated in Paragraph 5.

8. Notwithstanding the provisions of Paragraph 6, if the Company receives the full amount of the parking violation fee and the costs stipulated in Item 3 of Paragraph 5 from the Lessee or the driver, the Company shall not take measures such as registering in the JRCA System stipulated in Paragraph 6, or shall delete the data already registered in the JRCA System.

9. When the Lessee or the driver pays the amount claimed by the Company based on Paragraph 5 to the Company, if the Lessee or the driver later pays the penalty for the parking violation, or if the order to pay the fine for leaving the car parked is cancelled due to the filing of a public prosecution, etc., and the Company receives a refund of the fine for leaving the car parked, or if there is a presentation of a receipt for paying the fine for leaving the car parked, etc., the Company shall refund only the amount equivalent to the fine for leaving the car parked among the parking violation - related costs already paid to the Lessee or the driver. The same shall apply when the Company claims the parking violation fee based on Paragraph 7.

10. If the Lessee or the driver is registered in the JRCA System in accordance with the provisions of Paragraph 6, and the order to pay the fine for leaving the car parked is cancelled due to the payment of the penalty, etc., or if the full amount of the claim by the Company in accordance with the provisions of Paragraph 5 is paid to the Company, the Company shall delete the data registered in the JRCA System.

Article 21 (GPS Function)

The Lessee and the driver shall consent that the rental car may be equipped with a global positioning system (hereinafter referred to as "the GPS function"), that the current position, travel route, etc. of the rental car will be recorded in the system prescribed by the Company, and that the Company will use the recorded information for the following purposes:

(1) To confirm that the rental car has been returned to the prescribed place at the end of the rental terms and conditions.

(2) To confirm the current position of the rental car when it falls under Article 28, Paragraph 1 or in other cases deemed necessary for the management of the rental car or the performance of the rental terms and conditions.

(3) To use for marketing analysis to improve the quality of products and services provided to the Lessee and the driver and to improve customer satisfaction.

2. The Lessee and the driver shall consent that the Company may disclose the information recorded by the GPS function in the preceding paragraph to the necessary extent when the Company is required to disclose it based on laws and regulations or when it receives a request or order for disclosure from a court, an administrative agency, or other public institutions.

Article 22 (Dash Camera)

The Lessee and the driver shall consent that the rental car may be equipped with a dash camera, that the driving situation of the Lessee and the driver will be recorded, and that the Company will use the recorded information for the following purposes.

(1) In the event of an accident, to confirm the situation at the time of the accident.

(2) When it is deemed necessary for the management of rental cars or the fulfillment of rental terms, etc., to confirm the driving situation of the lessee and the driver.

(3) To use for marketing analysis to improve the quality of products and services provided to the lessee and the driver and to enhance customer satisfaction.

2. The lessee and the driver shall consent that the Company may disclose the information recorded by the drive recorder in the preceding paragraph to the extent necessary when the Company is required to disclose it based on laws and regulations, or when it receives a disclosure request or order from a court, administrative agency, or other public institution. Article 23 (Return Obligation)

The lessee or the driver shall return the rental car to the Company at the designated return location by the expiration of the rental period.

2. If the lessee or the driver violates the provisions of the preceding paragraph, they shall compensate the Company for all damages incurred.

3. If the lessee or the driver is unable to return the rental car within the rental period due to natural disasters or other force majeure, they shall not be liable for the damages suffered by the Company. In this case, the lessee or the driver shall immediately contact the Company and follow the Company's instructions.

※ NOC (Non - operation charge) may be applied. Article 24 (Confirmation at the Time of Return, etc.)

The lessee or the driver shall return the rental car in the presence of the Company. In this case, the car shall be returned in the same condition as at the time of delivery, except for parts worn due to normal use.

2. When returning the rental car, the lessee or the driver shall confirm that there are no left - behind items of the lessee, the driver, or passengers in the car before returning it. The Company shall not be responsible for storing left - behind items after the return of the rental car. Article 25 (Rental Fees when the Rental Period is Changed)

If the lessee or the driver changes the rental period in accordance with Article 14, Paragraph 1, they shall pay the rental fees corresponding to the changed rental period. Article 26 (Return Location, etc.)

If the lessee or the driver changes the designated return location in accordance with Article 14, Paragraph 1, and the cost of repositioning (drop - off fee) required due to the change of the return location exceeds the initial drop - off fee, they shall pay the excess amount. However, the Company will not refund the difference even if the cost is lower than the initial drop - off fee.

2. If the lessee or the driver returns the rental car to a location other than the designated return location without the Company's consent as stipulated in Article 14, Paragraph 1, they shall pay the penalty for unauthorized change of the return location as follows: Penalty for unauthorized change of the return location = Cost of repositioning required due to the change of the return location x 200% ※ NOC (Non - operation charge) may be applied. Article 27 (Settlement of Rental Car Fees)

If there are unpaid excess fees, incidental fees, gasoline fees, etc. at the time of returning the rental car, the lessee shall pay these fees.

2. If the fuel tank is not full (unrefueled) at the time of returning the rental car, the lessee shall pay the fuel cost calculated in accordance with the regulations separately set by the Company. Article 28 (Measures in Case of Non - return)

If the lessee or the driver fails to return the rental car to the designated return location after the expiration of the rental period and does not respond to the Company's return request, or if it is deemed that the car is not returned due to reasons such as the lessee's whereabouts being unknown, the Company shall take legal measures such as filing a criminal complaint. In addition, the Company shall report the non - return damage to the Japan Rent - a - Car Association and take measures such as registering it in the All - JRC system.

2. If the situation in the preceding paragraph occurs, the Company shall take necessary measures to confirm the location of the rental car, including interviewing relatives, family members, employers, etc. of the lessee or the driver and activating the vehicle location information system.

3. If the situation in Paragraph 1 occurs, the lessee or the driver shall be liable for compensating the Company for the damages caused in accordance with Article 33. In addition, they shall bear the costs required for recovering the rental car and searching for the lessee or the driver. In this case, the Company shall not be responsible for left - behind items in the rental car.

4. If the situation in Paragraph 1 occurs, the lessee or the driver shall consent in advance to the Company's retrieval of the rental car without their consent and shall not raise any objections regarding the Company's retrieval of the rental car, regardless of civil, criminal, or other reasons. In this case, the Company shall not be responsible for left - behind items in the rental car.

5. If the situation in Paragraph 1 occurs, the Company may take measures to temporarily deregister the rental car. Article 29 (Measures when a Fault is Detected)

If the lessee or the driver detects an abnormality or fault in the rental car during use, they shall immediately stop driving, contact the Company, and follow the Company's instructions. Article 30 (Measures when an Accident Occurs)

If an accident involving the rental car occurs during use, the lessee or the driver shall immediately stop driving, take legal measures regardless of the severity of the accident, and take the following measures: (1) Immediately report the situation of the accident to the Company and follow the Company's instructions.

(2) When repairing the rental car based on the instructions in the preceding item, the repair shall be carried out at the Company or a garage designated by the Company, except when approved by the Company.

(3) Cooperate with the Company and the insurance company with which the Company has a contract in the investigation of the accident and submit necessary documents without delay.

(4) When reaching a settlement or other agreement with the other party regarding the accident, obtain the Company's consent in advance.

2. In addition to taking the measures in the preceding paragraph, the lessee or the driver shall handle and resolve the accident at their own responsibility.

3. The Company shall provide advice on handling the accident for the lessee or the driver and cooperate in resolving it.

4. If an accident involving the rental car occurs, the Company shall take necessary measures to confirm the location of the rental car, including interviewing relatives, family members, employers, etc. of the lessee and the driver and activating the vehicle location information system.

5. If an accident involving the rental car occurs, the lessee and the driver shall be liable for compensating the Company for the damages caused in accordance with Article 33. In addition, they shall bear the costs required for recovering the rental car and searching for the lessee or the driver.

6. For the purpose of confirming the situation at the time of the accident, the Company shall record the situation such as when a collision occurs or sudden braking is applied for vehicles equipped with an in - vehicle accident recording device.

7. If deemed necessary, the Company shall take measures such as verifying the records in the preceding paragraph. Article 31 (Measures when Theft Occurs)

If the rental car is stolen or suffers other damages during use, the lessee or the driver shall take the following measures: (1) Immediately report to the nearest police station.

(2) Immediately report the damage situation to the Company and follow the Company's instructions.

(3) Cooperate with the Company and the insurance company with which the Company has a contract in the investigation of the theft or other damages and submit required documents without delay. Article 32 (Termination of the Rental Contract due to Unavailability)

If the rental car becomes unavailable for use due to a fault, accident, theft, or other reasons (hereinafter referred to as "faults, etc.") during use, the rental contract shall be terminated.

2. In the case of the preceding paragraph, the lessee or the driver shall bear the costs required for picking up and repairing the rental car, and the Company shall not refund the received rental fees. However, if the rental fees are to be paid later according to a special agreement, or if there is an unpaid balance due to the extension of the rental period, the lessee shall pay these fees. This does not apply if the faults, etc. are caused by reasons stipulated in Paragraph 3 or Paragraph 5.

3. If the faults, etc. are caused by defects existing before the rental, a new rental contract shall be deemed to have been concluded, and the lessee may receive a replacement rental car from the Company. The provisions of Article 7, Paragraph 2 shall apply mutatis mutandis to the conditions for providing the replacement rental car.

4. If the lessee does not accept the replacement rental car in the preceding paragraph, the Company shall refund the entire amount of the received rental fees. The same shall apply if the Company cannot provide a replacement rental car.

5. If the faults, etc. are caused by reasons not attributable to the lessee, the driver, or the Company, the Company shall refund the lessee the remaining amount after deducting the rental fees corresponding to the period from the rental to the termination of the rental contract from the received rental fees.

6. If the rental car becomes unavailable for use due to natural disasters or other force majeure during use, the rental contract shall be terminated.

7. If the situation in the preceding paragraph occurs, the lessee shall contact the Company and pay the Company the rental fees corresponding to the period during which the rental car could be used. This does not apply if the entire amount has already been received.

8. Except for the measures stipulated in this article, the lessee and the driver shall not make any claims against the Company for damages caused by the inability to use the rental car other than those stipulated in this article. Article 33 (Compensation and Business Compensation)

If the lessee or the driver causes damages to a third party or the Company during the use of the rented rental car (including rental cars rented through agency rental based on Article 39, Paragraph 1), they shall compensate for the damages. However, this does not apply if the damages are caused by reasons attributable to the Company.

2. Among the damages to the Company in the preceding paragraph, for damages caused by accidents, theft, faults attributable to the lessee or the driver, and the Company's inability to use the rental car due to soiling, odor, etc. of the rental car, compensation for damages or business compensation shall be made in accordance with the fee schedule, and the lessee or the driver shall pay for it. Article 34 (Insurance and Compensation)

If the lessee or the driver is liable for compensation in Article 33, Paragraph 1, insurance proceeds or compensation within the following limits shall be paid according to the property insurance contract concluded by the Company for the rental car and the compensation system established by the Company: (1) Personal compensation: Unlimited per person (including the amount paid by automobile liability insurance).

(2) Property compensation: Unlimited per accident (deductible amount: 0 yen).

(3) Vehicle - surrounding compensation: Market value per accident, deductible amount: 400,000 yen (for all except the following). Deductible amount: 400,000 yen (for flatbed trucks, aluminum trucks over 2 tons long, microbuses, camping cars, specially - equipped vehicles, and some single - numbered passenger cars).

(4) Personal injury compensation: Up to 20 million yen per person (up to the vehicle's capacity). When applying personal injury compensation, it is necessary to report the personal accident to the police and receive regular treatment from a doctor. In other respects, the provisions of the property insurance policy under which the Company is insured shall apply.

2. If the situation falls under the exemption clauses of the insurance policy or the compensation system, the insurance proceeds or compensation stipulated in Paragraph 1 shall not be paid.

3. For damages for which insurance proceeds or compensation are not paid and damages exceeding the insurance amount or compensation paid in accordance with Paragraph 1 (the amount of damages calculated by the insurance company based on the insurance policy), except in the case of a special agreement, the lessee or the driver shall bear the cost. However, for damages caused by a disaster designated as a severe disaster under Article 2 of the Act on Special Fiscal Measures for Coping with Severe Disasters (Act No. 150 of 1962) (hereinafter referred to as "severe disaster") or similar natural disasters, if the damages are related to a rental car that has been lost, damaged, or otherwise damaged in the area designated as the severe disaster area, the lessee or the driver shall not be required to compensate for the damages, except when they are intentionally or grossly negligent.

4. If the Company pays the damages that should be borne by the lessee or the driver, the lessee or the driver shall immediately reimburse the Company for the amount paid by the Company.

5. The amount equivalent to the insurance premium of the property insurance contract stipulated in Paragraph 1 and the amount equivalent to the membership fee of the compensation system established by the Company shall be included in the rental fees.

6. The property insurance and this compensation system shall not apply to damages caused by accidents not reported to the police and each store of the Company, accidents falling under the exemption clauses of the property insurance policy, accidents occurring after the rental that fall under any of Article 11, Paragraph 1, Items 1 to 5, Paragraph 2, Item 1, or Article 19, Items 1 to 13, and accidents occurring after the unauthorized extension of the rental period. Article 35 (Cancellation of the Rental Contract)

If the lessee or the driver falls under any of the following items during use, the Company may cancel the rental contract without any notice or demand and immediately request the return of the rental car. In this case, the Company shall not refund the received rental fees to the lessee. However, if the rental fees are to be paid later according to a special agreement, or if there is an unpaid balance due to the extension of the rental period, the lessee shall pay these fees. (1) In case of violation of these terms and conditions.

(2) In case of causing a traffic accident due to reasons attributable to the lessee or the driver, or in case of damage or malfunction of the rental car.

(3) In case of falling under any of the items in Article 11, Paragraph 1. Article 36 (Agreed Cancellation)

Even during use, the lessee may cancel the rental contract after obtaining the Company's consent, returning the rental car, and paying the cancellation fee stipulated in the next paragraph. In this case, the Company shall refund the lessee the remaining amount after deducting the rental fees corresponding to the period from the rental to the return from the received rental fees.

2. If the lessee cancels the contract as described in the preceding paragraph, they shall pay the Company the cancellation fee as follows: Cancellation fee = {(Rental fees corresponding to the rental contract period) - (Rental fees corresponding to the period from the rental to the cancellation)} x 50% Article 37 (Purpose of Using Personal Information)

The purposes for which the Company obtains and uses the personal information of the lessee or the driver are as follows: (1) As a business operator with a rental car business license under Article 80, Paragraph 1 of the Road Transport Act, to implement matters required as conditions for the business license, such as issuing a rental certificate when concluding the rental contract.

(2) To provide guidance to the lessee or the driver on the introduction of rental cars, used cars, and other products handled by the Company, the provision of related services, and the holding of various events and campaigns through methods such as sending promotional materials and e - mails.

(3) To conduct identity verification and review the eligibility for concluding the rental contract regarding the applicant for the rental or the driver when concluding the rental contract.

(4) To conduct a questionnaire survey by methods such as postal mail, telephone, and e - mail for product development or the study of measures to improve customer satisfaction.

(5) To statistically aggregate and analyze personal information and create statistics processed into a form that cannot identify or specify individuals.

(6) To provide the following personal information in writing or electronic media to group companies and the Company's partner companies. However, the provision to third parties will be stopped upon the individual's request. Items to be provided: Address, name, date of birth, telephone number, and information related to transactions with the customer.

2. When obtaining the personal information of the lessee or the driver for purposes not stipulated in each item of Paragraph 1, the Company shall clearly indicate the purpose of use in advance. Article 38 (Consent to Registration and Use of Personal Information)

If the lessee or the driver falls under any of the following items, they shall consent that their personal information, including name, date of birth, driver's license number, etc., will be registered in the All - JRC system for a period not exceeding 7 years, and that this information will be used by the Japan Rent - a - Car Association, each regional rent - a - car association affiliated with it, and rent - a - car business operators who are members of these associations for the review when concluding the rental contract: (1) When the Company is ordered to pay a fine for illegal parking under Article 51 - 4, Paragraph 1 of the Road Traffic Act.

(2) When the full amount of the parking - violation - related fees stipulated in Article 20, Paragraph 5 has not been paid to the Company.

(3) When it is deemed that there is a non - return as stipulated in Article 28, Paragraph 1. Article 39 (Agency Rental)

If the Company cannot rent out a rental car of the vehicle type, class, name, or model requested by the applicant (including the case where there is no rental car available at the business office where the application is received), regardless of the provisions of Article 10, Paragraph 1, the Company shall confirm the following matters with the applicant and, only with the applicant's consent, may receive a rental car from another rent - a - car business operator and rent it to the applicant. (This is referred to as "agency rental.") (1) In case of troubles such as accidents or faults, if it is more beneficial for the user to apply the Company's terms and conditions than the rental terms and conditions of the business operator providing the rental car, the Company's terms and conditions shall apply.

(2) The rental certificate shall be in a special format as stipulated in Paragraph 3.

(3) The rental terms and conditions of the rent - a - car business operator providing the rental car shall be attached. When conducting agency rental, the rental terms and conditions of the rent - a - car business operator providing the rental car shall apply.

3. The "rental certificate" stipulated in the basic notice for agency rental shall be in the format specified by the business operator providing the rental car or in a special format for agency rental separately specified by the Company.

4. In case of agency rental, if a fault or other trouble occurs with the rented vehicle, the Company shall cooperate in the repair procedures carried out by the vehicle - providing business operator, as in the case of renting out a rental car owned by the Company, and take measures to ensure the convenience of the lessee or the driver. Article 40 (Set - off)

If there is a monetary debt owed by the lessee or the driver to the Company based on these terms and conditions, the Company may set it off against the monetary debt owed by the Company to the lessee or the driver at any time. Article 41 (Consumption Tax, Local Consumption Tax)

The lessee or the driver shall pay the consumption tax (including local consumption tax) levied on transactions based on these terms and conditions to the Company. Article 42 (Delayed Damages)

If the lessee or the driver and the Company fail to fulfill their monetary obligations based on these terms and conditions, they shall pay delayed damages at an annual rate of 14.6% to the other party. Article 43 (Detailed Rules)

The Company may separately formulate detailed rules for these terms and conditions, and these detailed rules shall have the same effect as these terms and conditions.

2. If the Company separately formulates detailed rules, it shall post them at each store of the Company and describe them in brochures, fee schedules, websites, etc. issued by the Company. The same shall apply when the detailed rules are changed. Article 44 (Provision of Information on Important Matters)

The Company shall strive to provide clear and simple information to the lessee on important matters in these terms and conditions, such as the content of the lessee's liability for damages and business compensation, the content and conditions of the Company's insurance or compensation system, and the measures to be taken by the lessee in case of faults, accidents, theft, illegal parking, and late return before the rental.

2. The lessee shall strive to understand the content of the terms and conditions. Article 45 (Agreed Jurisdiction Court)

If a dispute arises regarding the rights and obligations based on these terms and conditions, regardless of the amount of the claim, the district court or summary court having jurisdiction over the location of the Company's head office, branch office, or each store shall be the agreed jurisdiction court. Supplementary Provisions

These terms and conditions shall come into force on May 12, 2025.

Cancellation policy

7 days before use date: None
6 to 3days before the usage date: 50%
2 to the day before the usage date:10%
On the day: 100%
Cancellation requests can be submitted between 09:00 and 17:00 Japan time. If the cancellation is made after 17:00, it will be considered the next day.