OKITOUR RENT-A-CAR PARTNER
It is a rental car company that can be used all over Japan.
The scale is large and there is always Korean staff at the airport branch of international flights, so we minimized the inconvenience in terms of language.
Reservations can be confirmed at the same time as reservations made at least 2 days in advance (*Limited stock available)
* Installation of car navigation system for all vehicles (other than BMW), non-smoking for all vehicles
* The airport branch in the Okinawa area is located about 3 minutes by car, and it is the closest.
Click the button to choose your dates and branch and search this company's available cars.
Book nowFind available locations for this rent-a-car company.
90 branches
Access
Approximately 1.5km from Naha airport
Approximately 3km from Akamine station
Pickup service available at the airport to the branch (Approximately 3 minutes. It varies depending on traffic.)
Arrival
Staff is awaiting
■Domestic flight arrival/connected terminal arrival⇒Front of the Exit⇒Shuttle bus station No.11
■Domestic flight arrival/International flight arrival⇒International flight arrival gate⇒Shuttle bus station No.1
Return
Return of the car one and half hours before your flight is recommended. (It takes about 3 minutes from the branch to the airport by our airport bus.)
Means of payment
Cash or credit card
It takes 1 minute from the domestic line terminal by walk.
Access
・.About 3 minutes walk from Miebashi Station
One-way return is NOT accepted.
The way to Times CAR RENTAL Miebashi store from Yui-rail Miebashi station
Take the Yui-Rail Miebashi Station exit toward the south exit.
Go through the aisle and go down the stairs on the left hand.
Go down the stairs and go to the right hand (toward the Kokusai-dori street).
Pass through the plaza and go straight toward Kokusai-dori.
When you see Junkudo bookstore on your right hand, still 70m will be straight.
Cross the first crosswalk and go to the right hand.
You will see the store on the left hand.
After arriving at Times CAR RENTAL Miebashi store, please go to the counter for your departure.
Access
2km from Miyakojima airport
Pickup service from Miyakojima airport to the branch is available. (Approx. 5 minutes)
There is no pickup service between Shimojishima airport and the branch. (Approx. 35 minutes by car)
Regular Hours: 9:00–18:00 (From April 1, 2026)
Regular Hours: 9:00–19:00 (January 28, 2026 – March 31, 2026)
Arrival at the airport
Staff is awaiting a signboard showing the company name at the arrival lobby.
Pickup service is available from the airport to the branch. (Approx. 5 minutes) ※Pickup service except for Miyakojima airport and hotel car dispatching is not available.
Return the car
Return the car one and half hours before the flight. Pickup service is available from the branch to the airport. (Approx. 5 minutes)
※Pickup service except for Miyakojima airport and drop-off of the car at the hotel is not available.

1. Arrival lobby
→Staff is awaiting a sign board showing "Times Car Rental" at the arrival lobby.
We show you to the pickup service station after checking the reservation name.

2. Arrival exit
→There is a pickup service station in the parking lot located 30m away from the arrival exit.

3. Pickup service
→We pick you up and send you to the branch. (Approx. 5 to 10 minutes)
4. Reception
→After the necessary procedure, we show you to the reserved car.
Access
10-minute walk from the central exit of Ishigaki airport.
Pickup service is available from the airport to the branch. (Approx. 3 minutes)
Arrival at the airport
Staff is awaiting a sign board at the pickup service station near the exit.
We send you from the airport to the branch.(3 minutes)※Pickup service except for Ishigaki airport and car dispatching at the hotel is not available.
Return the car
Car return should be one hour before the flight. Pickup service is available from the branch to the airport. (3 minutes)
※Pickup service except for Ishigaki airport and car drop-off at a hotel is not available.
※Pickup service from Ishigaki airport

1. Arrival lobby
→Go to the central exit
2. Guide
→Tell the reservation name at the rent-a-car station.
Staff is awaiting the sign board showing Times Car Rental across the crosswalk near the central exit.
※Since staff is not at the airport all day long, if you cannot find staff, please contact the branch.
Times Car Rental Ishigaki airport branch TEL:0980-84-4141
3. Pickup
→We send you to the branch by our car.
・It takes 5 minutes until the shuttle bus arrives.
・It takes 2 minutes after the shuttle bus leaves the airport.
※We await in accordance with your flight.
4. Arrival at the branch
5. Reception
→After the necessary procedure, we show you to the car.
| Services | |
|---|---|
| Address | 812-0892 |
| Contact Details | 092-432-7070 Please be careful not to dial the wrong number. |
| Access | 1.5 km from Fukuoka Airport International Terminal. Free shuttle service available from the airport terminal (3 - 5 minutes). |
| Opening Hours | 8:00-19:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | International Terminal Arrival Gate → Highway Bus Stop (No.8) → Our service counter is located just before it.After check-in, please go to the rental car shuttle area at the 1F (Please exit through A3, cross the pedestrian crossing, and wait near the No.14 sign). Shuttle travel time: approx. 15 minutes.※If no staff at the counter, please use the telephone on the counter to call us. |
| Precautions When Returning the Vehicle | Return: Please return the rental car to the store at least 3 hours before your flight. After completing the return process, we will take you to the international departure gate (shuttle time: approximately 15 minutes). |
| Eligible Airports | Fukuoka Airport International Terminal (FUK) |
| Accepted Payment Methods | Credit Card |
Access
■ 5 minutes from exit 4 of subway Fukuoka airport
■ 5 minutes on foot from exit of Fukuoka airport
※No parking lot for customer exclusive use is available.
From Fukuoka airport (Domestic flight terminal building south) to the shop
1. From airport terminal to pickup point and Fukuoka airport branch
1. From domestic flight terminal building south
① 5 minutes on foot+ 7minutes by pickup service
② 8 minutes on foot to Fukuoka airport branch
2. From domestic flight terminal building north
3 minutes + 7 minutes by pickup service to rent-a-car pickup point
■If you have booking for Fukuoka airport international flight branch, use airport shuttle bus(※) to international terminal.
※It locates near "14th" pole outside domestic flight terminal building sough exit.
2. Domestic flight terminal building south arrival lobby

If you arrive at domestic terminal building south, please use pickup service or walk to the shop.
①For pickup service, come to the pickup point after calling to 092-629-5656.
(Time:5 minutes on foot to rent-a-car pickup point + pickup service 7 minutes)
②Please walk to the shop. (5 minutes on foot)
3.From domestic flight terminal building south to rent-a-car pickup point ①

After getting out of the arrival lobby, to forward to domestic terminal building north.
4. From domestic terminal building south to pickup point②

After getting out of domestic terminal building north, airport counter, trace the arrow from "32nd" pole.
※Make sure to cross only cross-walk for crossing road for your safety.
5. From domestic terminal building north to pickup point③
Cross a cross-walk then go forward to left. You will find the pickup point soon.
You can take pickup bus service to the shop.
6. From domestic terminal building south to Fukuoka airport branch①

After getting out of arrival lobby to outside, go to "18th" pole. Cross the cross-walk at "airport north" crossing then go left.
7. From domestic terminal building south to Fukuoka airport branch②

Cross a cross-walk, then go left.
8. Arrival at the shop
250m to the shop
9. Departure
After arrival at the shop, you departure after completing the necessary procedures.
Customers booked for Fukuoka airport international flight terminal branch
1. From domestic terminal building south to International terminal 
Move to international terminal by airport shuttle bus※.
※Available at "14th" pole which stands near the domestic terminal building south exit.
From Fukuoka airport (domestic terminal building north) to Fukuoka airport branch
1. From airport terminal to rent-a-car pickup point and Fukuoka airport branch
1. Arrival at domestic terminal building south
① 5minutes on foot + pickup service 7 minutes to the rent-a-car pickup point
② 8 minutes on foot to the Fukuoka airport branch
2. Arrival at domestic terminal building north
3minutes on foot + pickup service 7 minutes to the rent-a-car pickup point
■ If you have booking for Fukuoka international flight terminal branch, use airport shuttle bus(※) to the international terminal.
※It locates near the "35th" pole at the domestic flight terminal building north exit.
2. From airport terminal to pickup point
If you arrived at domestic terminal building north, you can get pickup service to the shop from the pickup service point. (7 minutes to the shop)
Please come to the pickup service after calling at 092-629-56569.
3. From domestic terminal building north to the pickup servise.
Getting out of the arrival lobby, go right .Go left from airport counter, then get outside of the building.
4. From domestic terminal building north to pickup point②

After getting out of domestic terminal building north, airport counter, trace the arrow from "32nd" pole.
※Make sure to cross only cross-walk for crossing road for your safety.
5. From domestic terminal building north to pickup point③
Cross a cross-walk then go forward to left. You will find the pickup point soon.
You can take pickup bus service to the shop.
6. Arrival at the shop
We send you to the Fukuoka airport branch by pickup service bus. (7 minutes)
7. Departure
After arrival at the shop, you departure after completing the necessary procedures.
Customers having reservation for Fukuoka airport international terminal branch
1. From domestic terminal building north to International flight terminal
福岡空港の空港シャトルバス(※)にて国際線ターミナルまで移動をお願いします。Use airport shuttle bus※ to transport to international terminal.
※国内線旅客ターミナルビル北出口を出た「35番」の柱付近です。You can take the shuttle bus at the "32nd" pole locating outside of domestic terminal building north exit.
Access
■ 4 minutes on foot from JR Hakata station Hakata exit
■ 3 minutes on foot from subway Hakata station Nishi 13th exit
※There is not parking space for customer.
Access
2 minutes walk from "Kokura" Station North Entrance.
※CHR cannot return the car to another store
| Services | |
|---|---|
| Address | 856-0815 |
| Contact Details | 0957-49-5656 Please be careful not to dial the wrong number. |
| Access | About 2km from Nagasaki Airport About 3km from JR Suwa station About 3km from JR Omura Station |
| Opening Hours | 9:00-19:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | Please come to Car Rental Counter at the Arrival lobby. |
| Precautions When Returning the Vehicle | Vehicle must be returned 1 hour prior to flight departure. Free transportation to airport terminal is available. One-way return is NOT accepted for oversized vehicles (including those with ski racks). |
| Eligible Airports | Nagasaki Airport (NGS) |
| Accepted Payment Methods | Credit Card |
| Supported Languages | English |
| Multi-language Voice Translator | Available Supported Languages: English, Chinese (Simplified Chinese / Traditional Chinese), Korean, Thai, Bahasa Indonesia, Vietnamese, Spanish, French, Brazilian Portuguese |
| Map Code |
|
| Address | 850-0058 |
|---|---|
| Contact Details | 095-895-8902 Please be careful not to dial the wrong number. |
| Access | Next to Yachiyomachi tram station About 5 minutes walk from JR Nagasaki Station |
| Opening Hours | 9:00-17:00 |
| Closing Days and Holidays | Open all year round |
| Accepted Payment Methods | Credit Card |
| Supported Languages | English |
| Map Code |
|
| Services | |
|---|---|
| Address | 873-0231 |
| Contact Details | 0978-67-2929 Please be careful not to dial the wrong number. |
| Access | 1 minute from Oita Airport terminal |
| Opening Hours | 9:00-19:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | Shuttle Service: Available upon request. (About 10 minutes from the Airport.) Please contact the store (0120-352-657) after arriving at Oita Airport. Please understand we may not be able to accommodate all the request depending on the situation on the day. |
| Precautions When Returning the Vehicle | Shuttle Service: Available upon request. (About 10 minutes from the store.) To use the shuttle, please return at least 60 minutes before your flight. Please understand we may not be able to accommodate all the request depending on the situation on the day. |
| Eligible Airports | Oita Airport (OIT) |
| Accepted Payment Methods | Credit Card |
| Multi-language Voice Translator | Available Supported Languages: English, Chinese (Simplified Chinese / Traditional Chinese), Korean, Thai, Bahasa Indonesia, Vietnamese, Spanish, French, Brazilian Portuguese |
| Map Code |
|
| Address | 874-0933 |
|---|---|
| Contact Details | 0977-25-7136 Please be careful not to dial the wrong number. |
| Access | About 2 minutes walk from "Beppu" Station |
| Opening Hours | 9:00-17:00 8:00-18:00(7/17-8/31) |
| Closing Days and Holidays | Open all year round |
| Precautions When Returning the Vehicle | One-way return is NOT accepted for oversized vehicles (including those with ski racks). |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Services | |
|---|---|
| Address | 880-0912 |
| Contact Details | 0985-56-4141 Please be careful not to dial the wrong number. |
| Access | 10 minutes walk from JR "Miyazaki Kuko" Station |
| Opening Hours | 8:00-20:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | Please get in touch with us when you arrive at Miyazaki Airport if you request to use pick up service. |
| Precautions When Returning the Vehicle | The vehicle must be returned 1 hour before flight departure. Free transportation to the airport terminal is available. |
| Eligible Airports | Miyazaki Airport (KMI) |
| Accepted Payment Methods | Credit Card |
| Multi-language Voice Translator | Available Supported Languages: English, Chinese (Simplified Chinese / Traditional Chinese), Korean, Thai, Bahasa Indonesia, Vietnamese, Spanish, French, Brazilian Portuguese |
| Map Code |
|
| Address | 880-0801 |
|---|---|
| Contact Details | 0985-25-5171 Please be careful not to dial the wrong number. |
| Access | 5 minutes walk from "Miyazaki" Station West Entrance |
| Opening Hours | 9:00-18:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Returning the Vehicle | One-way return of a vehicle with long length and high height(including a vehicle with ski rack) is NOT accepted due to the limit. |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Services | |
|---|---|
| Address | 899-6404 |
| Contact Details | 0995-58-3888 Please be careful not to dial the wrong number. |
| Access | About a 5-minute walk to the right when exiting the Kagoshima Airport terminal *Make a direct call to the rental station after arriving at the airport if you wish to be picked up by our staff. (0995-58-3888) |
| Opening Hours | 9:00-20:00 No staff are stationed at the airport. |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | About a 5-minute walk to the right when exiting the Kagoshima Airport terminal *call the rental station directly after arriving at the airport if you wish to be picked up by our staff. (0995-58-3888) *No staff are stationed at the airport. |
| Precautions When Returning the Vehicle | Vehicles must be returned 40 minutes before flight departure. A shuttle service to the airport is available (5 to 10 minutes).It may be quicker to go by foot due to detours in effect within the airport. |
| Eligible Airports | Kagoshima Airport (KOJ) |
| Accepted Payment Methods | Credit Card |
| Multi-language Voice Translator | Available Supported Languages: English, Chinese (Simplified Chinese / Traditional Chinese), Korean, Thai, Bahasa Indonesia, Vietnamese, Spanish, French, Brazilian Portuguese |
| Map Code |
|
| Remarks | This rental station is the closest one to Kagoshima Airport. We provide pamphlets containing information on Kirishima, Ibusuki, Sakurajima and other recommended sightseeing areas, as well as information on gourmet restaurants and hot springs. Feel free to |
| Services | |
|---|---|
| Address | 890-0053 |
| Contact Details | 099-250-7900 Please be careful not to dial the wrong number. |
| Access | 4 minutes walk from "Kagoshima Chuo" Station East Entrance |
| Opening Hours | 9:00-19:00 9:00-17:00(1/1-1/2) |
| Closing Days and Holidays | Open all year round |
| Precautions When Returning the Vehicle | One-way return is NOT accepted. |
| Eligible Bullet Train Stations | Kagoshima Chuo Station |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Address | 899-4332 |
|---|---|
| Contact Details | 0995-48-6161 Please be careful not to dial the wrong number. |
| Access | 10 minutes walk from JR Kokubu Station East Entrance. (Shuttle services are not available.) |
| Opening Hours | 9:00 - 17:00 |
| Closing Days and Holidays | 12/31-1/3 |
| Precautions When Picking Up the Vehicle | We do not provide any shuttle service to the station or hotels. |
| Precautions When Returning the Vehicle | One-way return is NOT accepted for oversized vehicles (including those with ski racks). We do not provide any shuttle service to the station or hotels. |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Services | |
|---|---|
| Address | 894-0503 |
| Contact Details | 0997-63-0240 Please be careful not to dial the wrong number. |
| Access | 2 minutes walk from "Amami Oshima Kuko Mae" Bus Stop |
| Opening Hours | 9:00-18:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | When you arrive at the airport by air, our staff is waiting for you at arrival gate. |
| Precautions When Returning the Vehicle | Vehicle must be returned 1 hour prior to flight departure. Free transportation to airport terminal is available. |
| Eligible Airports | Amami Airport (ASJ) |
| Accepted Payment Methods | Credit Card |
| Multi-language Voice Translator | Available Supported Languages: English, Chinese (Simplified Chinese / Traditional Chinese), Korean, Thai, Bahasa Indonesia, Vietnamese, Spanish, French, Brazilian Portuguese |
| Map Code |
|
| Services | |
|---|---|
| Address | 891-4207 |
| Contact Details | 0997-43-5700 Please be careful not to dial the wrong number. |
| Access | 4 minutes walk from Yakushima Airport Free Transportation Available to/from Airport. |
| Opening Hours | 9:00-18:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | Meet our staff at arrival floor. Free transportation is available. |
| Precautions When Returning the Vehicle | Vehicle must be returned 1 hour prior to flight departure. Free transportation to airport terminal is available. |
| Eligible Airports | Yakushima Airport (KUM) |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
Access
JR/Nankai Kansai Airport Station
About a 5-minute walk from Kansai International Airport (main entrance) Vehicles can be picked up/returned at the airport*No parking space is available for customers’ vehicles.
Access from Kansai International Airport Terminal 2 to this Location
Access from Kansai International Airport Terminal 1 to this Location
| Services | |
|---|---|
| Address | 650-0048 |
| Contact Details | 078-251-8110 Please be careful not to dial the wrong number. |
| Access | Car Rental Desk is located at arrival lobby. |
| Opening Hours | 8:30-19:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | Transfer service only. Departure and Return is at Sannnomiya. (Shuttle service: 8:30-18:30 Required time: Approx. 30 minutes) |
| Precautions When Returning the Vehicle | Vehicles cannot be returned at the airport. Return vehicle at Sannomiya Store (Map Code: 12 369 784*34). Free shuttle to Kobe Airport (8:30–18:30, ~30 min) available with airline and flight number. Return 2 hours before flight. One-way return is NOT accepted. |
| Eligible Airports | Kobe Airport (UKB) |
| Accepted Payment Methods | Credit Card |
| Remarks | The shuttle service operates on a scheduled basis, so you may need to wait depending on your return time. For more details, please inquire with the store staff. |
(Relocated from January 14, 2026) 2-3 Higashinobesue, Himeji City, 670-0965
| Services | |
|---|---|
| Address | 670-0926 |
| Contact Details | 079-284-1792 Please be careful not to dial the wrong number. |
| Access | 1 minute walk from "Himeji" Station East Entrance |
| Opening Hours | 8:00-20:00 9:00-20:00(1/13) |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | *The store will move to (2-3 Higashinobusue, Himeji-shi) from Wednesday, January 14, 2026. |
| Precautions When Returning the Vehicle | One-way return is NOT accepted for oversized vehicles (including those with ski racks). |
| Eligible Bullet Train Stations | Aioi Station, Himeji Station |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Services | |
|---|---|
| Address | 673-0005 |
| Contact Details | 078-926-0089 Please be careful not to dial the wrong number. |
| Access | 2 minutes walk from West Entrance5 minutes walk from East Entrance of Nishi Akashi Railway Station |
| Opening Hours | 8:00-20:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | After exiting from JR Nishi Akashi Station West Exit, please walk to the left along the overhead railway. |
| Precautions When Returning the Vehicle | One way westbound in front of the station. One-way return is NOT accepted for oversized vehicles (including those with ski racks). |
| Eligible Bullet Train Stations | Nishi-Akashi Station |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Address | 650-0015 |
|---|---|
| Contact Details | 078-335-5522 Please be careful not to dial the wrong number. |
| Access | 4 minutes walk from North Entrance of JR Line Kobe Station 5 minutes walk from West Entrance of Hanshin Kobe Kosoku Line Nishi-Motomachi Station |
| Opening Hours | 8:00-19:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Returning the Vehicle | One-way return is NOT accepted. |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Services | |
|---|---|
| Address | 651-0084 |
| Contact Details | 078-251-8110 Please be careful not to dial the wrong number. |
| Access | ・About 10 minutes walk from JR Sannomiya Station South Central Exit ・About 6 minutes walk from Hanshin Main Line Kobe Sannomiya Station South A24 ・About 3 minutes walk from Kobe Port Liner Boeki Center |
| Opening Hours | 8:00-20:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | One-way return is NOT accepted. |
| Precautions When Returning the Vehicle | Vehicles cannot be returned at the airport. Please return to Sannomiya Station store. Shuttle to the airport (8:30–18:30, ~30 min) available with airline name and flight number. One-way return is NOT accepted. |
| Eligible Airports | Kobe Airport (UKB) |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Remarks | As the shuttle service operates on a scheduled basis, there may be waiting times depending on the return time. For more details, please inquire with the store staff. |
*Address will change from December 8, 2023.
New address: 1-1-36 Kitahonmachi, Kochi City, Kochi Prefecture, 780-0056
Access
1 minute walk from Hankyu Line Takarazuka Station
2 minute walk from JR Line Takarazuka Station
Precautions When Picking Up the Vehicle
The store reception counter is at 1F, departure will be from the underground parking lot. Please note that it takes longer than usual to get to the departure spot due to the location being in a commercial facility.
Precautions When Returning the Vehicle
Please return to the underground parking lot. Please contact the store after arrival.
| Services | |
|---|---|
| Address | 601-8002 |
| Contact Details | 075-681-7779 Please be careful not to dial the wrong number. |
| Access | About a 5-minute walk from JR Kyoto Station (South Exit) *No parking space is available for customers’ vehicles. |
| Opening Hours | 9:00-18:00 |
| Closing Days and Holidays | 1/1-1/3 |
| Precautions When Returning the Vehicle | One-way return is NOT accepted for oversized vehicles (including those with ski racks). |
| Eligible Bullet Train Stations | JR Kyoto Station |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Remarks | Located in an old renovated house in Kyoto, this rental station also rents out Toyota Mirai cars. We look forward to serving you as your gateway to Kyoto! |
Access
About a minute’s walk from Meitetsu Chubu-Kokusai Airport Station (main entrance)
Vehicles can be picked up from the rental station located inside the airport (about a 2- or 3-minute walk)
Access to Centrair Chubu International Airport Times Car RENTAL Location
| Services | |
|---|---|
| Address | 920-0031 |
| Contact Details | 076-223-5656 Please be careful not to dial the wrong number. |
| Access | 2 minutes walk from "Kanazawa" Station Kanazawa Port Entrance(West Entrance). |
| Opening Hours | 8:00-18:00 |
| Closing Days and Holidays | 1/1-1/3 |
| Precautions When Returning the Vehicle | One-way return is NOT accepted for oversized vehicles (including those with ski racks). |
| Eligible Bullet Train Stations | Kanazawa Station |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
Access
About a 12-minute walk from JR Minami Chitose Station (North Exit)
Shuttle service from the airport to the rental station is available (about 10 to 15 mins)
Opening Hours
9:00 - 19:00
Domestic Terminal: Shuttle services are only available during the opening hours (subject to change). Go to our counter by the No.3 Arrival Gate on the 1F. If no staff is stationed, please use the phone on the counter to call the rental shop.
International Terminal: Shuttle services are not available.
Access
3 minutes walk from Exit No. 31 at Subway "Odori" station.
5 minutes walk from Exit No. 22 at Subway "Sapporo" station.
10 minutes walk from South Exit at JR "Sapporo" station. From 11/27 to 12/28 the location will be closed temporarily due to the renovation of Sapporo Sousei Square underground parking garage B2.
Please go to the Times CAR RENTAL Sapporo Train Station East. (4-minute walk from Sapporo Odori Clock Tower)
Access
A 4-minute walk from "Hakodate" Station.
Access
3 minutes walk from South Exit at JR "Shin Hakodate Hokuto Station"
Access
About a 6-minute walk from the Hakodate Airport terminal.
Free transportation to/from the airport is available.
Precautions When Picking Up the Vehicle
Please come to the reception desk located in the domestic arrival lobby. Shuttle service from/to the rental office is available (5 min.)
Precautions When Returning the Vehicle
Vehicle must be returned 1 hour prior to flight departure time.
Free transportation to the airport is available.
Access
A 5-minute walk from Asahikawa Airport terminal(Exit No.1).
Free shuttle service available.
Precautions When Picking Up the Vehicle
Please come to our Reception Desk located on the arrival floor.
Precautions When Returning the Vehicle
Vehicle must be returned 1 hour prior to flight departure time.
Free transportation to the airport is available.
Access
8-minute walk from "Asahikawa" Station East Entrance.
Access
JR Narita Airport Terminal 1 Station
Keisei Narita Airport Terminal 1 Station
About a 3-minute walk from the arrival lobby on the 1st floor of the Central Building
*No parking space is available for customers’ vehicles.
Precautions When Picking Up the Vehicle
Check-in at the counter in the arrival lobby on the 1st floor of the central building. You will be transferred to the rental station after checking in at the counter (about 20 minutes)
Precautions When Returning the Vehicle
Vehicles must be returned to the Narita Airport rental station (not at the public parking lot inside Narita Airport). After returning the vehicle, you will be transferred to Narita Airport or a nearby hotel by shuttle service. In order to allow for extra
Access to Narita International Airport Terminal 1 Rental Car Counter
Access
JR/Keisei Narita Airport Terminal 2·3 Station
About a 3-minute walk from the arrival lobby on the 1st floor (north side)
*No parking space is available for customers’ vehicles.
Precautions When Picking Up the Vehicle
Go to the counter in the arrival lobby on the 1st floor (north side). You will be transferred to the rental station after checking in at the counter (about 20 minutes)
Precautions When Returning the Vehicle
Vehicles must be returned to the Narita Airport rental station (not at the public parking lot inside Narita Airport). After returning the vehicle, you will be transferred to Narita Airport or a nearby hotel by shuttle service. In order to allow for extra
Access to Narita International Airport Terminal 2 Rental Car Counter
Access
JR Narita Airport Terminal 1 Station
JR Narita Airport Terminal 2·3 Station
Keisei Narita Airport Terminal 1 Station
Approx. 3km from Keisei Airport Terminal 2·3 Station
Precautions When Picking Up the Vehicle
Check-in at the rental car counter at Terminal 1 or 2 after arriving at Narita Airport. Shuttle service to the rental station is available (about 20 minutes).
For customers going on their own: Go straight down Route 295, drive 300m from the Narita Interchange, and you will see the station on the left.
Precautions When Returning the Vehicle
Vehicles must be returned to the Narita Airport rental station (not at the public parking lot inside Narita Airport).
After returning the vehicle, you will be guided to Narita Airport or a nearby hotel by shuttle service.
In order to allow for extra time, vehicles must be returned 3 hours prior to international-flight departure, or 1 hour and 30 minutes prior to domestic-flight departure.
Directions from Narita International Airport (Narita Airport) Terminal 1 to the store

Exit the North Wing Arrival Gate and proceed to the Central Building.

Exit the South Wing Arrival Gate and proceed to the Central Building.

Please go down to the 1st-floor central building. There is a Times Car RENTAL counter in the central building.

Arrive at the basement floor. Please use the escalator in the direction of the South Wing and go up to the 1st floor Central Building.

Arrive at the departure floor on the 4th floor. Please go down to the 1st-floor central building.
Directions from Narita International Airport (Narita Airport) Terminal 2 to the store

There is a counter in the B zone on the north side of the same floor.

There is a counter in the same north side B zone.

Arrive on the 2nd floor. Please go down to zone B on the north side of the arrival lobby on the 1st floor.

Arrive at the basement floor. Go up to zone B on the north side of the arrival lobby on the 1st floor.

Arrive at the departure lobby on the 3rd floor. Please go down to zone B on the north side of the arrival lobby on the 1st floor.
Access
About a 5-minute walk from Otorii Station on the Keikyu Line (West Exit)
If using Haneda Airport Terminals 1 and 2:
For Terminal 3, instead of the Times counter, use the location marked "Car Rental Reception,"
Contact Haneda Store directly to request shuttle service.
*No parking space is available for customers’ vehicles. The shuttle bus service between the airport and the store ends at 19:30.
The shuttle bus service between the airport and the store ends at 19:30.(The shuttle bus does not operate according to your reservation. You may have to wait depending on the operating condition.)
Precautions When Picking Up the Vehicle
Due to the height and length limitation of the garage, we do not accept cars with high back or long lengths.
Precautions When Returning the Vehicle
Vehicles cannot be returned to the airport. A shuttle service from the Haneda rental station to the airport is available. Vehicles must be returned 1 hour and 30 minutes prior to the flight departure. *Search by address when setting the destination in the GPS
| Services | |
|---|---|
| Address | 380-0935 |
| Contact Details | 026-227-0634 Please be careful not to dial the wrong number. |
| Access | 5 minutes walk from "Nagano" Station "Zenkoji" Entrance |
| Opening Hours | 9:00-18:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | Shuttle services are not available. |
| Precautions When Returning the Vehicle | One-way return is NOT accepted. |
| Eligible Bullet Train Stations | Nagano Station |
| Accepted Payment Methods | Credit Card |
| Map Code |
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| Address | 390-0815 |
|---|---|
| Contact Details | 0263-32-7040 Please be careful not to dial the wrong number. |
| Access | 4 minutes walk from East Exit, Matsumoto Train Station |
| Opening Hours | 9:00-18:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | You may not enter from Times PARKING entrance. The rental location is next to the Times PARKING exit. Shuttle services are not available. |
| Precautions When Returning the Vehicle | When setting up GPS, search by Map Code (75821191*51). GPS may guide you to the wrong place if you search by telephone number. One-way return is NOT accepted. |
| Accepted Payment Methods | Credit Card |
| Map Code |
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Directions from Matsumoto Station (JR Shinonoi Line, Oito Line, Matsumoto Electric Railway (ALPICO Kotsu) Kamikochi Line) to the Matsumoto Ekimae Store
1.View from the Station Ticket Gate
Exit the station and turn right toward the East Exit (お城口 ).
2.From the Station to the Store ①
Take the escalator down and turn right at the rotary in front of you.
3.From the Station to the Store ②
Use Hotel Ace Inn as a landmark and turn right along Shirakaba Boulevard.
Cross the traffic light in front of the ALPICO Plaza Hotel (the first floor is home to the food stall village "Matsumoto Tsunagu Yokocho") to the other side of the road and continue straight.
4.From the Station to the Store ③
Turn left at the T-junction between the ALPICO Plaza Hotel and the JA Chushin Kaikan.
5.View in Front of the Store
The store is on the first floor, to the left of the parking garage.
| Services | |
|---|---|
| Address | 700-0024 |
| Contact Details | 086-254-8954 Please be careful not to dial the wrong number. |
| Access | 5 minute walk from "Okayama" Station West Entrance. |
| Opening Hours | 8:00-20:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Returning the Vehicle | One-way return is NOT accepted for oversized vehicles (including those with ski racks). |
| Eligible Bullet Train Stations | Okayama Station |
| Accepted Payment Methods | Credit Card |
| Map Code |
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| Services | |
|---|---|
| Address | 701-1131 |
| Contact Details | 086-294-7520 Please be careful not to dial the wrong number. |
| Access | Transportation Service available to/from Airport Terminal |
| Opening Hours | 9:00-18:00 Shuttle service between Okayama Airport and our location will be available only during our opening hours. |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | Transportation Service available to/from Airport Terminal |
| Precautions When Returning the Vehicle | Vehicle must be returned 1 hour prior to flight departure. Free transportation to airport terminal is available. |
| Eligible Airports | Okayama Airport (OKJ) |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Address | 710-0055 |
|---|---|
| Contact Details | 086-426-5353 Please be careful not to dial the wrong number. |
| Access | 1 minute walk from "Kurashiki" Station South Entrance. |
| Opening Hours | 9:00-18:00 |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | Due to the height and length limitation of the garage, we do not accept cars with high back or long length. |
| Precautions When Returning the Vehicle | One-way return is NOT accepted for oversized vehicles (including those with ski racks). |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Services | |
|---|---|
| Address | 729-0416 |
| Contact Details | 0848-86-9555 Please be careful not to dial the wrong number. |
| Access | please cross the pedestrian bridge connecting the parking lot in front of the information desk on the 2nd floor of the Hiroshima Airport Passenger Terminal Building and come to "RENT A CAR Port". (There is no shuttle service) (about 3minutes) |
| Opening Hours | 8:00-19:00 Access: Please cross the pedestrian bridge connecting the parking lot in front of the information desk on the 2nd floor of the Hiroshima Airport Passenger Terminal Building and come to "RENT A CAR Port". (There is no shuttle service) (about 3minutes) |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | please cross the pedestrian bridge connecting the 2nd floor of the Hiroshima Airport Terminal Building and come to “RENT A CAR Port”. (about 3 minutes) |
| Precautions When Returning the Vehicle | Vehicle must be returned 1 hour prior to flight departure. One-way return is NOT accepted for oversized vehicles (including those with ski racks). |
| Eligible Airports | Hiroshima Airport (HIJ) |
| Accepted Payment Methods | Credit Card |
| Map Code |
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| Address | 728-0011 |
|---|---|
| Contact Details | 0824-62-6335 Please be careful not to dial the wrong number. |
| Access | 1.4km from JR "Miyoshi" Station. |
| Opening Hours | 9:00 - 18:00 9:00 - 17:00(12/30-1/3) |
| Closing Days and Holidays | Open all year round |
| Accepted Payment Methods | Credit Card |
| Map Code |
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| Address | 760-0021 |
|---|---|
| Contact Details | 087-822-7770 Please be careful not to dial the wrong number. |
| Access | 3 minute walk from "Takamatsu" Station. |
| Opening Hours | 8:00-19:00 9:00-17:00(1/1-1/3) 12:30-19:00(3/15)Due to the Kagawa Marathon 2026, there will be restrictions on vehicle pick-up and return. We apologize for any inconvenience and appreciate your understanding. |
| Closing Days and Holidays | Open all year round |
| Precautions When Returning the Vehicle | One-way return is NOT accepted for oversized vehicles (including those with ski racks). |
| Accepted Payment Methods | Credit Card |
| Map Code |
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| Remarks | On March 15, 2026, between 8:00 AM and 12:30 PM, vehicle pick-up and return will not be available. |
| Address | 763-0001 |
|---|---|
| Contact Details | 0877-22-6500 Please be careful not to dial the wrong number. |
| Access | 1.2km from "Marukame" Station South Entrance |
| Opening Hours | 9:00-18:00 9:00-17:00(1/1-1/3) 14:00-18:00(2/1) |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | Please contact the store if you require a shuttle service to JR Marugame Station. You may have to wait depending on the operating condition. |
| Precautions When Returning the Vehicle | Free transportation to JR Marugame is available. Please return the vehicle 1 hour prior to the scheduled departure time. |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
*From Monday, April 3, 2023, we will move to Monogatari B129 in Minamokuni City, Kochi Prefecture.
| Services | |
|---|---|
| Address | 030-0155 |
| Contact Details | 017-762-2311 Please be careful not to dial the wrong number. |
| Access | 1 minute walk from Aomori Airport Arrival lobby. |
| Opening Hours | 8:00 - 20:00 8:00 - 19:00(12/1-3/31) 9:00 - 17:00(12/31-1/2) Our staff is not at the counter. |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | Please come to the rental office located about 150m to the right from the domestic arrival lobby exit. Our staff will not be at the airport. |
| Precautions When Returning the Vehicle | Vehicle must be returned 1 hour prior to flight departure time. |
| Eligible Airports | Aomori Airport (AOJ) |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Services | |
|---|---|
| Address | 038-0003 |
| Contact Details | 017-761-5356 Please be careful not to dial the wrong number. |
| Access | 3 minutes walk from "Shin Aomori" Station East Entrance. |
| Opening Hours | 9:00 - 19:00 9:00 - 17:00 (12/31 - 1/2) |
| Closing Days and Holidays | Open all year round |
| Eligible Bullet Train Stations | Shin-Aomori Station |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Address | 036-8002 |
|---|---|
| Contact Details | 0172-37-2888 Please be careful not to dial the wrong number. |
| Access | 5 minutes walk from "Hirosaki" Station Center Exit |
| Opening Hours | 9:00-18:00 9:00-15:00(12/31) |
| Closing Days and Holidays | Open all year round except: 1/1 - 1/2 |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Services | |
|---|---|
| Address | 033-0022 |
| Contact Details | 0176-53-4844 Please be careful not to dial the wrong number. |
| Access | 3-minute walk from the front gate of the airport building. The shuttle service available. (1 minute) |
| Opening Hours | 9:00 - 19:00 9:00 - 15:00(12/31) Our staff is not at the counter. |
| Closing Days and Holidays | 1/1 1/2 |
| Precautions When Picking Up the Vehicle | When you arrive by air, our staff is located at arrival gate. When you arrive at JR Misawa Station by train, please contact us when you arrive at JR Misawa Station. We will pick you up at the station.Please contact us in advance for shuttle service from the airport if you are not arriving by your flight. |
| Precautions When Returning the Vehicle | Vehicle must be returned 1 hour prior to flight departure time. Free transportation to airport is available. |
| Eligible Airports | Misawa Airport |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Services | |
|---|---|
| Address | 039-1102 |
| Contact Details | 0178-70-2725 Please be careful not to dial the wrong number. |
| Access | 3 minutes walk from "Hachinohe" Station Shinkansen Entrance |
| Opening Hours | 8:30-19:00 9:00-17:00 (12/31-1/2) |
| Closing Days and Holidays | Open all year round |
| Precautions When Returning the Vehicle | One-way return is NOT accepted for oversized vehicles (including those with ski racks). |
| Eligible Bullet Train Stations | Hachinohe Station |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Address | 017-0044 |
|---|---|
| Contact Details | 0186-44-5788 Please be careful not to dial the wrong number. |
| Access | 2 minutes walk from Central Exit at JR Odate Station |
| Opening Hours | 9:00-18:00 9:00-15:00(12/31) |
| Closing Days and Holidays | Sunday、1/1-1/2 |
| Precautions When Picking Up the Vehicle | To Odate Noshiro Airport, please go to Odate Station to use the airport limousine bus. |
| Accepted Payment Methods | Credit Card |
| Map Code |
|
| Remarks | ※Reserved customers only. |
| Services | |
|---|---|
| Address | 989-2422 |
| Contact Details | 0223-24-6933 Please be careful not to dial the wrong number. |
| Access | 1.3km from Sendai Airport Access Line. 10 minutes by free shuttle service. |
| Opening Hours | 9:00-19:00 9:00-18:00(12/31-1/3) |
| Closing Days and Holidays | Open all year round |
| Precautions When Picking Up the Vehicle | Please come to our Reception Desk located at arrival floor. |
| Precautions When Returning the Vehicle | Vehicle must be returned 1 hour prior to flight departure time. Free transportation to airport is available. |
| Eligible Airports | Sendai Airport (SDJ) |
| Accepted Payment Methods | Credit Card |
| Supported Languages | English,Chinese |
| Map Code |
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Check what is covered before you drive.
This is our most recommended compensation package. It exempts the payment of the Non-Operation Charge (NOC) that needs to be paid in case of an accident. It’s a compensation package that provides various supplementary services for your peace of mind, including compensation for flat tires, tire damage, and lost hubcaps—which are not usually covered by vehicle insurance—and complete roadside assistance.
This package provides compensation for the property damage deductible (JPY 50,000) and the vehicle insurance deductible (JPY 50,000 / JPY 100,000 for minibusses, regular cargo trucks, and special-use vehicles) you need to pay in case of an accident.
Unlimited per person(includes the JPY 30 million from the Compulsory Automobile Liability Insurance)
Unlimited per-accident Deductible of up to JPY 50,000 in case of an accident
Market rate per accident
Deductible of JPY 100,000 for minibusses, regular cargo trucks, and special-use vehicles, and JPY 50,000 for all other vehicles in case of an accident
*Towing fees during accidents apply
*Punctured or blown-out tires do not apply
Up to JPY 30 million per person
Compensation will be paid when a passenger sustains an injury (including any complications) or die as a result of a traffic accident, regardless of the existence of negligence on the part of the driver. The compensation for damage or loss will be calculated based on the standards stipulated in the insurance contract.
Customers who subscribe to the Super Safety Package will receive the following services and support.
The sum payable in case of an accident or problem is JPY 0.
If it is still difficult to continue driving the vehicle even after receiving the above-mentioned roadside assistance, you may select any of the following services depending on the situation.
*Only one of the two can be used.
*Certain conditions apply when using supplementary services. Contact the Accident/Roadside Assistance Customer Center before using the supplementary services.
If a problem with the vehicle occurs (accidents/breakdowns) and requires the customer to use public transport as a substitute within 24 hours from the said occurrence, we will cover the transportation costs of a maximum of JPY 20,000 for each person in the rented vehicle when the problem occurred (limited to the seating capacity of the vehicle).
*The customer will be responsible for fuel costs, expressway tolls, and all other road tolls.
*The term “public transport” refers to aircraft, ships, railway trains, buses, taxis, and rental vehicles.
*Only includes economy-class flights and regular ship cabins, and excludes Green Cars (first class) on railway trains.
*The sum we will cover for taxis and rented vehicles is limited to JPY 20,000, regardless of the number of people involved.
*You cannot subscribe to the Super Safety Package if you are using a Times CAR RENTAL vehicle with trip interruption expense benefits.
*The customer must pay for all expenses not related to transportation.
If a problem with the vehicle occurs (accidents/breakdowns) and requires the customer to stay somewhere for emergency accommodation purposes, we will suggest and refer the customer to suitable lodging facilities and cover the accommodation costs of a maximum of JPY 15,000 for each person in the rented vehicle (for the day of occurrence; limited to the seating capacity of the vehicle).
*Taxi fares will be included in the accommodation cost support if no other mode of public transportation is available when the problem occurs (late at night, etc.).
*Excludes the cost of meals, massages, telephone calls, bathing taxes, etc.
Basic Package
This package provides compensation up to the sums listed below in case of an accident. However, compensation will not be paid if exclusions stipulated in the insurance policy apply.
Safety Package
This package provides compensation for the property damage deductible (JPY 50,000) and the vehicle insurance deductible (JPY 50,000 / JPY 100,000 for minibusses, regular cargo trucks, and special-use vehicles) you need to pay in case of an accident.
Super Safety Package
This is our most recommended compensation package. It exempts the payment of the Non-Operation Charge (NOC) that needs to be paid in case of an accident. It’s a compensation package that provides various supplementary services for your peace of mind, including compensation for flat tires, tire damage, and lost hubcaps—which are not usually covered by vehicle insurance—and complete roadside assistance.
Company terms you should review before booking.
Chapter 1 _ General Provisions
Article 1: Application of Agreement
1. TIMES MOBILITY CO., LTD. (hereinafter referred to as the "Company") shall provide a service
(hereinafter “Service”) through which it rents out a vehicle (hereinafter referred to as “Rental Car”) to the Renter, and the Renter shall rent the Rental Car from the Company in accordance with the
provisions in this Agreement. Matters not provided for in this Agreement shall be governed by relevant laws and regulations, and common practice.
2. The Company may make special provisions as long as they do not violate the purport of this Agreement, laws and regulations, administrative issuances, and common practice. If a special provision is made,
such provision shall take precedence over this Agreement.
3. If the Renter has designated another Driver as described in Article 7, Paragraph 1, then the Renter shall ensure that the other Driver understands and complies with the provisions of this Agreement that concern the Driver.
4. The provisions of the Agreement in the Japanese language shall take precedence in the event of any conflict between this Agreement and the Agreement in Japanese.
Chapter 2 – Reservations
Article 2: Making a Reservation
1. Having consented to this Agreement, the separately prescribed price list, and other terms and conditions, the Renter may make a reservation, in accordance with the method separately provided by the Company, clearly specifying in advance the model or vehicle class, rental start date and time, rental location, rental period, return location, the name of the driver, requests for accessories such as toddler seats, and any other rental conditions (hereinafter referred to as “Rental Conditions”).
2. When the Renter has made a reservation, the Company shall offer the Rental Cars for rent in its possession. Upon reservation, the Company may request payment of a separately prescribed reservation fee, and the Renter shall pay the fee accordingly.
Article 3: Changes to Reservations
The Renter must obtain the consent of the Company prior to the rental start date and time for any changes to the Rental Conditions provided for in paragraph 1 of the preceding Article.
Article 4: Reservation Cancellations, etc.
1. The Renter may cancel a reservation by obtaining the consent of the Company.
2. A reservation shall be deemed to have been cancelled when, due to the Renter’s circumstances, the procedure for concluding the Rental Car Rental Agreement (hereinafter referred to as “RentalAgreement”) has not been commenced within one (1) hour of the rental start time indicated in the reservation.
3. If the Renter has failed to pay the reservation fee specified in Article 2, Paragraph 2, by the deadlinespecified by the Company, then the Company may cancel the reservation.
4. If a reservation has been cancelled by virtue of the preceding two paragraphs, the Renter shall pay the Company the reservation cancellation fee prescribed separately by the Company. If the reservation cancellation fee has been paid when a reservation fee had been paid, the Company shall reimburse the Renter the reservation fee.
5. The Company shall promptly inform the Renter when it is not possible to rent out the Rental Car reserved due to reasons attributable to the Company. In such a case, when it is not possible to rent out a different Rental Car of the same model or vehicle class (hereinafter referred to as “Substitute Rental Car”), or when the Renter does not agree to rent a Substitute Rental Car, the reservation shall be cancelled, and the Company shall reimburse the Renter the reservation fee.
6. The Company shall promptly notify the Renter according to the method it determined in advance when it is not possible to rent out a Rental Car reserved by the Renter due to natural disasters, accidents,theft, vehicle malfunctions or defects, recalls, delayed return by other renters, malfunctions in telecommunications operations, such as landline phones, mobile phones, smartphones, or internet connections, malfunctions or bugs in the system used to run the Company's Rental Car operations, or other reasons that cannot be attributed to the Company, or when it objectively deems inappropriate to rent out a vehicle to the Renter. In such a case, when it is not possible to rent out a Substitute Rental Car, or when the Renter does not agree to rent a Substitute Rental Car, the reservation shall be deemed to have been canceled. If a reservation has been canceled, the Company shall reimburse the Renter the reservation fee received, and the Company shall not be liable for any damage incurred by the Renter due to the cancellation of such reservation.
7. If the Renter has agreed to rent a Substitute Rental Car in the cases mentioned in the preceding two paragraphs, the Company shall rent out a Substitute Rental Car under the same Rental Conditions set at the time of reservation, except for the model or vehicle class; provided, however, that when the rental fee for the Substitute Rental Car is lower than that of the model or vehicle class reserved, the rental fee for the model or vehicle class of the Substitute Rental Car shall apply.
Article 5: Lack of an Agreement
The Company and the Renter shall apply or handle matters in accordance with the provisions of the preceding article in the event that there is no agreement, including cancellation of reservations or failure to conclude a rental agreement.
Article 6: Reservation Agents
1. The Renter may make a reservation through a travel agency or an affiliated company (hereinafter referred to as “Agency”) that handles reservations on behalf of the Company.
2. A Renter who has made a reservation through an Agency by virtue of the preceding paragraph,not withstanding the provisions in Article 3 and Article 4, can only makes changes to or cancel the reservation with the concerned Agency
Chapter 3 _ Rental
Article 7: Concluding a Rental Agreement
1. Pursuant to the Basic Instructions Concerning Rental Vehicles (Passenger Car No. 138, June 13,1995)issued by the competent authority, the Company is required to state the driver's name, address,type of driver ’s license, and driver ’s license number on the rental ledger (rent payment stub) and the rental certificate as provided for in paragraph 1 of Article 9, or affix a copy of the driver’s driving license; thus, when concluding the Rental Agreement, the Company shall request that the Renter present and submit a copy of the driver’s license of the Renter or the driver designated by the Renter (hereinafter referred to as “Driver”) with which the Renter and the Driver shall comply. The copy of the driver’s license and all other documents submitted by the Renter or the Driver at the time when the Rental Agreement is concluded shall not be returned to them by the Company for any reason.
2. When concluding the Rental Agreement, the Company may request that, in addition to the driver’s license, the Renter and the Driver present and submit a copy of other documents for identity verification purposes, with which the Renter and the Driver shall comply.
3. When concluding the Rental Agreement, the Company shall request to be notified of the mobile phone number and other numbers to contact the Renter and the Driver during the rental period, with which the Renter and the Driver shall comply.
4. When concluding the Rental Agreement, the Company shall request payment by either credit card or in cash from the Renter; provided, however, that when the Company has approved payment by some other method, the Renter may pay rental fees by such method.
5. Rental Agreements shall come into effect when the Rental Car is handed over to the Renter, with the Renter having paid rental fees to the Company after the Rental Conditions have been clearly stated, the Company having clearly stated the Rental Conditions from this Agreement, price list, etc., and the Company having judged that concluding the Rental Agreement is appropriate and in accordance with the checking and other provisions in paragraphs 1 to 4 of this Article.
6. When a reservation agreement is already in place with the Renter, the handover of the Rental Car shall take place at the rental location specified in paragraph 1 of Article 2 upon the commencement of the rental period prescribed in the same paragraph. The reservation fee received shall be appropriated to form part of the rental fee once the Rental Agreement has been concluded.
7. When a reservation agreement with the Renter is already in place and the Company has judged reasonably, based on the outcome of the checking prescribed in paragraphs 1 to 4 of this Article, that it is not appropriate to conclude the Rental Agreement for any of the reasons provided for in paragraph 1 of Article 8, or when the Renter has not complied with the checking and other provisions in paragraphs 1 to 4 of this Article, the cancellation of the reservation shall be deemed attributable to the Renter's circumstances. In such a case, the Renter shall pay the Company the reservation cancellation fee pursuant to paragraph 4 of Article 4. However, this shall not apply in a case of applying the provisions of that paragraph for reasons that can be attributed to the Company, such as when the grounds for the Company's judgment were nonfactual.
Article 8: Refusal to Conclude a Rental Agreement
1. The Company may refuse to conclude the Rental Agreement when any of the following items applies to the Renter or the Driver:
(1)When the driver’s license necessary to drive the Rental Car has not been presented, or the Renter or the Driver does not possess a driver’s license of the class, conditions, and other requirements specified by the Company;
(2)When deemed to be under the influence of alcohol;
(3)When deemed to be intoxicated by substances such as drugs, stimulants, and thinners;
(4)When traveling with a child under the age of six without a toddler seat;
(5)When he or she has been determined to be a member of or involved with a crime syndicate or organization affiliated with a crime syndicate, or a member of some other antisocial organization ("organized crime etc." hereinafter), or facts have been identified that show that he or she has cooperated or been involved in maintenance and management of a crime syndicate or organization affiliated with a crime syndicate or has interacted with organized crime etc;
(6)When the Driver specified at the time of reservation differs from the Driver at the time of concluding the Rental Agreement;
(7)When there is evidence of belated payment of debt to the Company in past rental transactions;
(8)When any of the acts provided for in Article 22 were committed in past rental transactions;
(9)When any of the acts provided for in paragraph 6 of Article 26 or paragraph 1 of Article 35 were committed in past rental transactions (including past transactions with other car rental companies);
(10)When there is evidence that automobile insurance was not applied in past rental transactions due to a violation of the Times CAR RENTAL Terms and Conditions or insurance terms and conditions;
(11)When Rental Conditions prescribed separately by the Company have not been fulfilled;
(12)Violation of the terms and conditions or agreements concerning services provided by a PARK24 GROUP company (https://www.park24.co.jp/en/company/about/group.html); suspension or cancellation of user eligibility for use of such a service, which shall qualify as grounds for suspension or cancellation of user eligibility under such terms and conditions or agreements; or
(13)When the Company reasonably deems the rental to be inappropriate.
2. In any of the cases provided for in the preceding paragraph, when a reservation agreement with the Renter is already in place, the cancellation of the reservation shall be deemed attributable to the Renter's circumstances, and the Renter shall pay the Company the reservation cancellation fee pursuant to paragraph 4 of Article 4. However, this shall not apply in a case of applying the provisions of that paragraph for reasons that can be attributed to the Company, such as when the grounds for the Company's judgment were nonfactual.
Article 9: Issuance and Carrying of Rental Certificate, etc.
1. When handing over the Rental Car to the Renter, the Company shall issue the Renter or the Driver a rental certificate that indicates items prescribed by the Director of the relevant District Transport Bureau Branch (the Director of the Hyogo Land Transport Division of the Kobe District Transport Bureau in the case of Hyogo Prefecture, or the Director of the Land Transport Office of the Okinawa General Bureau in the case of Okinawa Prefecture; the same shall apply in paragraph 2 of Article 10) .
2. When using the Rental Car, the Renter or the Driver must have on hand the rental certificate received in accordance with the preceding paragraph.
3. The Renter or the Driver shall immediately notify the Company if the rental certificate has been lost.
4. The Renter or the Driver shall return to the Company the rental certificate and the Rental Car at the same time.
Article 10: Rental Fees
1. Rental fees shall refer to the total of the following fees. The Company shall clearly state in the price list the amount, basis for calculation, and other details of each fee.
(1)Basic fee;
(2)Insurance/compensation fee (Safety Package fee, non-operation charge, Super Safety Package fee, etc.);
(3)Auxiliary fee (accessories/options);
(4)One-way (drop-off) fee;
(5)Refueling/recharging fee;
(6)Mileage fee (based on the distance traveled during the rental period);
(7)Car delivery/collection fee; and
(8)Other fees.
2. The basic fee shall be the fee in force the Company has filed with the Director of the relevant District Transport Bureau Branch at the time of concluding the Rental Agreement.
3. If the Company revises the rental fees after a reservation has been established pursuant to Article 2, the applicable amount is the rental fees at the time of reservation or the rental fees at the time of concluding the Rental Agreement, whichever is lower.
4. In the event that, during the rental period, the Renter or the Driver uses a toll road, hourly parking, or other services provided by another company, the Renter or the Driver shall be responsible for settlement of the usage charges or other charges incurred from such use.
5. The Renter or the Driver shall be deemed to have consented to the following: if in the case described in the preceding paragraph the Renter or the Driver has used the ETC System and the company operating the toll road or a similar party (“expressway operating company etc.” hereinafter) has made an inquiry or other contact to the Company regarding the state of use of the toll road by the Renter or the Driver, the Company may disclose to the expressway operating company etc. information concerning the user. Article 11: Rental Fees Upon Changing the Rental Period When the rental period has been changed pursuant to Article 18, the Renter shall pay rental fees corresponding to the new rental period; provided, however, that when a Rental Agreement is terminated midway through the rental period due to the Renter’s circumstances, the Renter shall pay the termination fee provided for in paragraph 2 of Article 17 in addition to the rental fees corresponding to the period up to termination.
Article 12: Offsetting
When the Company bears monetary obligations to the Renter pursuant to this Agreement, the Company may, at any time, offset such monetary obligations with the rental fees and other monetary obligations the Renter bears to the Company, regardless of the due date of the Renter's monetary obligations.
Article 13: Cancellation of the Rental Agreement
If the Renter or the Driver has violated these Terms of Use while using the Rental Car or meets any of the descriptions enumerated under Article 8, Paragraph 1, then the Company may, with no notice or warning, release the Rental Agreement and immediately demand the return of the Rental Car and may process settlement as described below.
(1)If the Company already has received any rental fees, then it shall refund to the Renter the balance thereof remaining after deducting the rental fees corresponding to the period from the actual handing over of the Rental Car to the Renter to the release of the Rental Agreement.
(2)If the Renter has caused any damage to the Company as described in Article 24, Paragraphs 1 and 2, then the Company shall demand from the Renter compensation for such damage.
(3)In a case that does not meet the descriptions of the preceding subparagraph, the Company shall demand from the Renter payment of a termination fee as described in Article 17, Paragraph 2, pursuant to the provisions of Article 17.
(4) The Company may offset obligations under (1) and (2) or (3) pursuant to the provisions of the preceding article.
Article 14: Cancellation Due to Rental Car Defects
The Renter may cancel the Rental Agreement when the Rental Car cannot be used due to defects that existed prior to rental by the Renter.
Article 15: Early Termination of Rental Due to Force Majeure Events
1. The Rental Agreement shall be terminated when, during the rental period, the Rental Car can no longer be used due to natural disasters or other force majeure events, accidents not attributable to the Renter, theft, malfunctions, or other reasons which cannot be attributed to the Renter. In such a case, the Company shall exempt the Renter from the rental fees from the time when the Rental Car can no longer be used, in accordance with the price list prescribed separately by the Company.
2. When any of the circumstances provided for in the preceding paragraph has occurred, the Renter shall immediately inform the Company thereof.
Article 16: Early Termination of Rental Due to Reasons Attributable to the Renter
1. In the event that, during the rental period, the Rental Car can no longer be used due to an accident, malfunction, or other reasons attributable to the Renter or the Driver, the Renter or the Driver must immediately notify the Company of such occurrence. The Rental Agreement shall be terminated once the notification to the Company has been made.
2. In the event that, during the rental period, the Renter or the Driver parks on private property or other locations where parking is prohibited without permission, and the Company is required by the landowner, police, or other concerned parties to remove the Rental Car, the Company may remove or collect the Rental Car upon judging that it is difficult for the Renter or the Driver to immediately remove the Rental Car.
3. In the case provided for in the preceding paragraph, the Rental Agreement shall be terminated once the Company removes or recovers the Rental Car. The Company may claim from the Renter the expenses incurred, such as those required to locate and remove or recover the Rental Car.
4. In the event that the Rental Agreement is terminated pursuant to Paragraph 1 or Paragraph 2 of this article, the Company shall process settlement as described below in addition to demanding payment of the costs described in the preceding paragraph.
(1)If the Company already has received any rental fees, then it shall refund to the Renter the balance thereof remaining after deducting the rental fees corresponding to the period from the actual handing over of the Rental Car to the Renter to the release of the Rental Agreement.
(2)If the Renter has caused any damage to the Company as described in Article 24, Paragraphs 1 and 2, then the Company shall demand from the Renter compensation for such damage.
(3)In a case that does not meet the descriptions of the preceding subparagraph, the Company shall demand from the Renter payment of a termination fee as described in Article 17, Paragraph 2, pursuant to the provisions of Article 17.
(4) The Company may offset obligations under (1) and (2) or (3) pursuant to the provisions of Article 12.
Article 17: Early Termination of Rental Due to the Renter's Circumstances
1. The Renter may, during the period of use of the Rental Car, terminate the Rental Agreement after obtaining the consent of the Company and paying the termination fee prescribed in the next paragraph. In such a case, the Company shall deduct the rental fees for the period from rental until the return of the Rental Car from the rental fees received and reimburse the difference to the Renter.
2. When the Rental Agreement is terminated pursuant to the preceding paragraph, the Renter shall pay the Company the following termination fee.
[Termination Fee]
(Rental fees corresponding to the Rental Agreement period _ Rental fees corresponding to the period from rental until termination) x 50%
Provided, however, that such an appropriation shall be limited to the amount specified separately by the Company.
Article 18: Changes to Rental Conditions
The Renter must obtain prior approval from the Company when, after the establishment of the Rental Agreement, the Renter wishes to change the Rental Conditions set at the time of conclusion of the Rental Agreement. The Company shall not approve the changes if it would not be possible to rent out under such Rental Conditions.
Chapter 4 – Responsibilities
Article 19: Regular Inspections and Maintenance
1. The Company shall rent out a Rental Car that has undergone the regular inspections and maintenance provided for in Article 48 of the Road Transport Vehicle Act.
2. The Company shall take appropriate measures such as replacing parts when a Rental Car is discovered to be poorly maintained during the inspections provided for in the preceding paragraph or during the
checking of the vehicle prior to rental.
3. When, upon conducting the inspections provided for in paragraph 1 or checking the vehicle prior to rental, the Company deems the use of the Rental Car to be difficult, the reservation agreement entered into by the Renter in accordance with paragraph 5 of Article 4 shall be canceled. In such a case, the Company shall endeavor to inform the Renter of another rental car to the extent feasible in light of the state of utilization of rental cars but shall not bear any other liability.
Article 20: Daily Inspections and Maintenance
1. The Renter shall, during the rental period, conduct the daily inspections and maintenance work prescribed in Article 47.2 of the Road Transport Vehicle Act on the Rental Car prior to use each day, including but not limited to visual and other inspections of the lamps in the lighting system, the brake system operation, and other components that should be inspected on a daily basis.
2. The Renter shall promptly inform the Company and follow the instructions provided in the event that abnormalities are discovered in the Rental Car upon conducting daily inspections and maintenance work.
Article 21: Maintenance Responsibility
1. The Renter is obligated to exercise due diligence in the use and care of the Rental Car.
2. The maintenance responsibility referred to in the preceding paragraph shall begin upon the establishment of the Rental Agreement and shall cease upon the termination of the same Agreement.
3. When the Renter fails to exercise the due diligence prescribed in paragraph 1 and the Rental Car has been scratched, defaced, destroyed, or damaged, he/she must immediately inform the Company thereof.
Article 22: Prohibited Acts
1. The Renter and the Driver shall not engage in the following acts during the rental period:
(1)Using the Rental Car for the purpose of vehicle transportation business or for other similar purpose without obtaining the consent of the Company and the permit required by the Road Transportation Act;
(2)Allowing the use of or sub-renting the Rental Car to a party other than the Driver stated in the rental certificate prescribed in paragraph 1 of Article 7 and persons approved by the Company; performing acts which infringe on the Company's rights such as pledging the Rental Car as collateral to a third party, and all other acts which impede the Company's operations;
(3)Counterfeiting or defacing the Rental Car's registration number plate or license plate, or changing the original state of the Rental Car such as modifying or remodeling the Rental Car;
(4)Using the Rental Car in any kind of test or competition or using it to tow or support other vehicles without obtaining the consent of the Company;
(5)Using the Rental Car in violation of laws and regulations, or public order and morals;
(6)Enrolling in an insurance against loss for the Rental Car without obtaining the consent of the Company;
(7)Taking the Rental Car out of Japan;
(8)Illegally parking the Rental Car;
(9)Engaging in acts that cause significant problems for other users or third parties, such as smoking inside the Rental Car, leaving items in the Rental Car, or defacing the Rental Car;
(10)When a pet has been carried in the vehicle without the Company's permission; and
(11)When kerosene, gasoline, or other hazardous materials, or articles that could be dangerous or harmful to the health of the Company or other users, such as radioactive materials or infectious disease samples, have been loaded onto the vehicle without the Company's permission.
(12)Reckless driving (including but not limited to erratic driving, sudden acceleration, and unnecessary sudden stopping and not necessarily in violation of traffic laws), improper parking(whether on public or private land), and other acts causing impediments to the safety of traffic or th surrounding environment.
(13) Making unreasonable demands or employing socially unacceptable speech or behavior vis-a-vis th Company (including but not limited to acts directed against the Company or its employees; violence injury, intimidation, slander, libel, insult, verbal abuse, or invasion of privacy; excessive demands without good reason; and time wasting through persistent complaints)
(14) In addition to the acts above, other acts markedly inconveniencing the Company or impeding its business
2. If it reasonably has determined that the Renter or the Driver has committed an act meeting the descriptions under Subparagraph 13 or 14 of the preceding paragraph, the Company may refuse to respond to any communications, whether made in person, by telephone, by email, in writing, or by other means.
Article 23: Refusal of Provided Drivers
Unless permitted by law, the Renter may not accept the services of a driver provided by the Company together with the rental of the vehicle (including referral and mediation services of drivers).
Article 24: Liability for Compensation
1. When the Rental Car cannot be used by the Company due to an accident, breakdown, or other grounds attributable to the Renter or the Driver during the rental period, the Renter shall pay the Company the fees separately prescribed by the Company as compensation for business interruption for the period the Rental Car cannot be used or the repair period.
2. In addition to those provided for in the preceding paragraph, the Renter shall assume liability for compensation for damages if the Renter commits acts in violation of the articles, rules, and special provisions under this Agreement, the detailed regulations stipulated in Article 43, and other terms and conditions. The Renter shall also be liable for compensation for damages when a third party or the Company has suffered damages following use of the Rental Car due to reasons attributable to the Renter.
3. Notwithstanding the other provisions of this Agreement, when damage has been incurred to the Renter for reasons attributable to the Company in connection with the Rental Agreement (unless due to intent or gross misconduct on the part of the Company), the Company shall be responsible for compensation resulting from breach of contract or torts, up to an amount equivalent to the rental fees in such Rental Agreement, limited to actual damages incurred under normal conditions. The Company shall not be liable for compensation for damages incurred because of exceptional circumstances or for loss of profits.
Article 25: Compensation
1. The Company shall pay the Renter, within the following limits, the compensation for damages borne by the Renter for a vehicle-related accident during use as provided for in paragraph 2 of the preceding Article in accordance with the insurance agreement concluded with regard to the Rental Car and the compensation system prescribed by the Company.
(1)Bodily Injury Compensation: No limit - One person (including compulsory automobile liability insurance)
(2)Property Damage Compensation: No limit - One accident Deductible: JPY 50,000
(3)Vehicle Damage Compensation: Market value - one accident Deductible for minibuses, regular cargo trucks, or special-use vehicles: JPY 100,000, Deductible for other vehicles: JPY 50,000
(4)Personal Injury Compensation: Up to JPY 30 million per person. The cost of bodily injury (including physical impairment) or death of passenger caused by an accident shall be compensated regardless of the degree of the driver’s responsibility for the accident. Damage amounts shall be calculated based on the insurance policy.
2. Insurance benefits or compensation prescribed in paragraph 1 shall not be paid if exclusions in the insurance contract or the compensation system apply.
3. The insurance or compensation stipulated in paragraph 1 shall not be paid if the Renter or the Driver violates the detailed regulations stipulated in Article 43 of this Agreement or other terms and conditions or rules applied to the Rental Agreement.
4. The Renter and the Driver shall be responsible for damages not compensated for by the insurance benefit or compensation, and for damages exceeding the amount of insurance benefit or compensation paid in accordance with the provisions of paragraph 1; provided, however, that the Renter and the Driver shall be responsible for the damage exceeding the limit prescribed in special provisions, in the event that the limit provided for in paragraph 1 is changed under special provisions at the time of the conclusion of the Rental Agreement.
5. Unless otherwise there are special provisions, the Renter and the Driver shall be responsible for damages equivalent to the deductible amount of the insurance benefit or compensation provided for in item 2 or 3 of paragraph 1.
Article 26: Measures in Case of Parking Violations, etc.
1. If the Renter or the Driver has committed a parking violation under the Road Traffic Act with respect to the Rental Car during the rental period, the Renter shall go to the police station that has jurisdiction over the area in which the parking violation took place (hereinafter referred to as “Jurisdictional Police Station”), immediately pay the fine for the parking violation, and be responsible for various expenses related to the parking violation, such as those for removing, storing, and picking up the Rental Car.
2. In the case of the preceding paragraph, if the Company is informed of the parking violation by the police, the Company shall contact the Renter or the Driver and promptly have the Rental Car brought to the location it specifies, and provide instructions for carrying out administrative procedures, such as appearing at the Jurisdictional Police Station not later than the time of returning the Rental Car or the time indicated by the Company and paying the fine for the violation. Furthermore, at the same time, the Company shall request the Renter or the Driver to sign a document (hereinafter referred to as“Acknowledgement Letter”) prescribed by the Company in which the Renter or the Driver attests to having appeared at a police station, the fact of a parking violation and compliance with legal measures as an offender with which the Renter or the Driver shall comply. If the Renter or the Driver does not pay the fine for the parking violation or the various expenses provided for in Paragraph 1 of this Article, the Company may not accept return of the Rental Car, even during the rental period, until the Renter completes the payment of the fine.
3. In the case provided for in the preceding paragraph, if the Rental Car is returned after the lapse of the rental period, the Renter shall pay separate usage fees for the excess period.
4. If reasonably deemed necessary by the Company, the Company may submit to the police and the Public Safety Commission the Acknowledgement Letter and Rental Conditions, information of the Renter or the Driver registered with the Company, and documentation, such as data containing information, such as the license plate number of the Rental Car rented to the Renter, to which the Renter and the Driver shall consent in advance.
5. If the Company receives a notice of parking violation from the police or a municipal public safety commission, the Company may claim payment of a deposit equivalent to the Expenses Related to the Parking Violation defined in the following paragraph from the Renter. When the Renter pays the deposit and also pays the fine for the parking violation before the Company pays an abandonment fine provided for in the following paragraph, the Company shall reimburse the Renter for the deposit less various costs relevant to the parking violation.
6. If the Company receives an order to pay the abandonment fine provided for in Paragraph 4 of Article 51-4 of the Road Traffic Act and the Company remits such payment, or if the Company incurs expenses required to locate the Renter or the Driver or remove, store, or pick up the Rental Car, or if the Company is restricted from using (prohibited from driving) cars by the municipal public safety commission, the Company may demand the amount stated below from the Renter (hereinafter referred to as “Expenses Related to the Parking Violation”). In such a case, the Renter shall pay the Expenses Related to the Parking Violation by the deadline specified by the Company.
(1)Amount equivalent to the abandonment parking fine;
(2)Parking violation penalty fee prescribed separately by the Company;
(3)Expenses required to locate, remove, store, or pick up the vehicle; and
(4)Compensation for loss of business operation due to restriction on using (prohibition of driving) cars specified separately by us.
7. When the Company has received an order to pay the abandonment parking fines provided for in the preceding paragraph, or when the Renter does not pay the amount specified in the same paragraph in full by the deadline specified by the Company, the Company shall take measures such as registering the name, address, driver’s license number, and other information of the Renter in the All Japan Rent-a-Car Association information management system (hereinafter referred to as “All Japan Rent-a-Car Association System”).
8. If the Renter needs to pay the fine and other fees for the parking violation in accordance with the provisions of paragraph 1, and the Renter does not comply with the Company's instructions to perform the procedures for the violation pursuant to paragraph 2 or the Company's request to sign the Acknowledgement Letter provided for in paragraph 2, the Company may demand a parking violation fee in an amount prescribed separately (hereinafter referred to as “Parking Violation Fee”) and appropriate such fee to the abandonment parking fine prescribed in paragraph 6 and the parking violation penalty fee.
9. Notwithstanding the provisions of paragraph 7, once the Company has received from the Renter the Parking Violation Fee and the full amount of the expenses provided for in item 3 of paragraph 6, the Company shall delete all data registered in the All Japan Rent-a-Car Association System provided for in paragraph 7.
10. If the Renter has paid the Company the amount demanded by the Company pursuant to paragraph 6, and when the order to pay the abandonment parking penalty fee has been revoked due to the Renter paying the fine for the parking violation or a public action that has been filed against the Renter, and the Company receives a refund of the parking violation fine, the Company shall refund to the Renter only the amount equivalent to the parking violation fine from the Expenses Related to the Parking Violation which have already been paid to the Company. The same shall apply if the Company has received the Parking Violation Fee from the Renter pursuant to paragraph 8.
11. If information has been registered in the All Japan Rent-a-Car Association System in accordance with the provisions of paragraph 7, the Company shall delete the data registered in the System when the order to pay the abandonment parking penalty fee has been revoked due to the fine having been paid, etc., or when the amount demanded by the Company in accordance with the provisions of paragraph 6 has been paid to the Company in full.
12. When the Company incurs losses from a problem or accident due to illegal parking of the Rental Car (including repair costs and towing fees in case the illegally parked Rental Car has been damaged), the Renter shall be liable for compensation therefrom.
Chapter 5 _ Measures for Accidents and Theft Article 27: Handling of Accidents
1. When an accident involving the Rental Car occurs during the rental period, the Renter shall take measures provided for in laws and regulations and shall handle the situation in accordance with the provisions below regardless of the seriousness of the accident.
(1)Immediately inform the Company of the details of the accident;
(2)Promptly submit documentation or evidence required by the Company and the insurance company contracted by the Company in relation to the accident;
(3)Obtain prior approval from the Company when settling or reaching agreements with a third party in relation to the accident; and
(4)Do not carry out repairs; the Rental Car shall be repaired by the Company.
2. In addition to those provided for in the preceding paragraph, the Renter shall endeavor to resolve the accident on their own responsibility.
3. The Company shall provide the Renter advice on handling the accident involving the Rental Car and shall cooperate to resolve the situation.
4. Notwithstanding the provisions in item (4) of paragraph 1, if the Rental Car is equipped with a puncture repair kit or a spare tire, the Renter and the Driver may repair the flat tire themselves with the same. However, the Company shall not be liable for any damage caused to the Renter or the Driver by their repairs using the puncture repair kit or spare tire for reasons not attributable to the Company.
Article 28: Theft
When the Rental Car has been stolen during the rental period, the Renter shall take the measures prescribed below.
(1)Immediately report the theft to the nearest police station;
(2)Immediately inform the Company of the state of the damage; and
(3)Promptly submit documentation and other information required by the Company and the insurance company contracted by the Company in relation to the theft.
Article 29: Measures for Malfunctions, etc.
1. When any abnormalities or defects are discovered in the Rental Car during the rental period, the Renter shall immediately stop using it, inform the Company, and follow the Company's instructions.
2. When the abnormality or defect of the Rental Car is due to reasons attributable to the Renter, the Renter shall be liable for the expenses required to pick up and repair the Rental Car. In such a case, the Rental Agreement shall terminate immediately upon informing the Company, and the Renter shall pay fees equivalent to the period from the start of the rental period, which was specified at the time of reservation of the Rental Car, up to the time of informing the Company.
3. If the Rental Car cannot be used due to defects that existed prior to rental, the Company shall not demand rental fees.
4. If the Rental Car can no longer be used because of malfunctions that have arisen despite the Company conducting regular inspections and maintenance work prescribed in Article 19, the Renter shall not hold the Company liable for any damages incurred as a result of such malfunctions, except for reasons that can be attributed to the Company.
Article 30: Exemptions Due to Force Majeure Events
1. If the Renter is unable to return the Rental Car by the end of the rental period due to natural disasters, accidents, theft, or other force majeure events which cannot be attributed to the Renter, the Company shall not hold the Renter liable for any damages incurred as a result thereof. In such a case, the Renter shall immediately inform the Company and follow the Company's instructions.
2. If the Company is unable to rent out a Rental Car because of natural disasters, accidents, theft, vehicle malfunctions or defects; delayed return by other renters; malfunctions in telecommunications operation of landline phones, mobile phones, smartphones, or internet connections; malfunctions or bugs in the system used to run the Company's Rental Car operations; or other reasons that cannot be attributed to the Company, the Company shall not be liable for compensation for damages suffered by the Renter as a result thereof.
Chapter 6 – Return
Article 31: Responsibility to Return the Rental Car
1. The Renter or the Driver shall return the Rental Car to the Company at the specified return location by the end of the rental period.
2. When the Renter or the Driver has violated the preceding paragraph, the Renter shall pay compensation for all damages incurred by the Company, in addition to paying the surcharge prescribed in the following paragraph.
3. When the return time specified at the time of concluding the Rental Agreement has passed, the Renter shall pay the surcharge prescribed separately by the Company; provided, however, that this shall not apply when extension procedures have been undertaken prior to the expiration of the rental period.
Article 32: Checks Upon Return, etc.
1. The Renter or the Driver shall return the Rental Car in the same condition as at the time of commencement of the rental to the location specified in the Rental Agreement in the presence of the Company. Except in cases of deterioration due to normal daily use, the Renter shall be liable for the expenses required to restore the Rental Car to the same condition as at the time of commencement of the rental if the Rental Car has been defaced, damaged, fixtures have been lost, or offensive smells remain (as a result of smoking or other possible causes), etc. for reasons attributable to the Renter or the Driver.
2. In addition to those provided for in the preceding paragraph, when returning the Rental Car, the Renter shall promptly inform the Company of any abnormalities discovered in the Rental Car.
3. When returning the Rental Car, the Renter shall, at his/her own responsibility, confirm that there are no items left behind (hereinafter referred to as “Items Left Behind”) in the Rental Car that belong to the Renter or passengers.
4. If there are any outstanding rental or other fees, the Renter must complete its payment by the time the Rental Car is returned.
5. In addition to those provided for in the preceding paragraph, when the Rental Car is returned and the tank is not filled with fuel such as gasoline or diesel (in other words, does not have a “ full tank”), the Renter shall immediately pay the Company a refueling fee calculated according to the conversion table prescribed by the Company in accordance with the distance traveled.
Article 33: Handling of Items Left Behind
1. The Renter shall be responsible for confirming that there are no Items Left Behind in the Rental Car when returning the Rental Car.
2. The Company shall not be obligated to check for any Items Left Behind in the Rental Car, the Renter shall assume responsibility for damages incurred by the Renter, passengers, or other third parties as a result of Items Left Behind.
3. When Items Left Behind are recovered from the Rental Car, the Company shall handle the items in accordance with the following items; provided, however, that Items Left Behind that have no property value and are difficult to store on a continuous basis may be disposed of immediately and not in accordance with the following items.
(1) Items Left Behind that have no property value or items that are in danger of spoiling, are dangerous, or are difficult to store on a continuous basis shall be stored for three (3) days, including the day the items have been recovered, and shall be disposed of if their owner does not apply to collect them during such period. Provided, however, that Items Left Behind that are difficult or dangerous to store for three (3) days (including but not limited to batteries that may explode or self-ignite) may be disposed of immediately.
(2)Driver’s licenses, passports, credit cards (including ETC cards; the same shall apply hereinafter), coins, banknotes, documentary stamps, postage stamps, securities, tradable coupons, precious metals, mobile phones, and precious stones shall be formally handed over as lost property to the police station with jurisdiction; provided, however, that when they are not accepted by the police, the items shall be stored for three (3) months from the day the items have been recovered; and if the name and address of the owner are identified during such period, then such owner (issuing company in the case of credit cards) shall be notified to collect the items. Such items shall be disposed of when, during the three (3) months from the day on which the items have been recovered, the name and address of the owner are not identified or the owner has not applied to collect the items.
(3)Guns, swords, drugs, or other items for which ownership is prohibited by law shall immediately be formally handed over to the police station with jurisdiction.
(4)Items Left Behind that do not fall under any of (1) to (3) above shall be stored for one (1) month from the day the items are recovered and shall be disposed of if the owner has not applied to collect the items during such period.
4. When returning Items Left Behind to the Renter, the Company shall hand over the Items Left Behind to the Renter at the location specified by the Company or send by post such items to the Renter by cash on delivery.
Article 34: Return Location, etc.
1. When the Renter or the Driver has changed the return location specified in accordance with Article 18, the Renter shall bear the expenses required to transfer the Rental Car following the change of location.
2. When the Renter or the Driver has returned the Rental Car to a location other than the location specified without obtaining the consent of the Company in accordance with Article 18, the Renter shall pay the return location change penalty fee prescribed below.
[Return Location Change Penalty Fee]
Amount equivalent to the actual cost and damage incurred by the Company, including the costs necessary to transfer the Rental Car following the change of return location.
Article 35: Measures for When the Rental Car is Not Returned
1. When the Renter does not return the Rental Car within 12 hours after the expiration of the rental period and does not respond to the Company's demands for its return, or when the Rental Car is considered to have been stolen such as when the whereabouts of the Renter are unknown, the Company, in addition to taking legal action such as criminal prosecution, and taking measures such as reporting the matter of the stolen vehicle to the All Japan Rent-a-Car Association, shall report the damage caused by the unreturned vehicle to the All Japan Rent-a-Car Association and take measures such as registration of details in the All Japan Rent-a-Car Association System, etc.
2. In the case of the preceding paragraph, the Company shall locate the Rental Car using all available methods.
3. In the case of paragraph 1 of this Article, the Renter shall bear the expenses required to recover the Rental Car and to locate the Renter, in addition to being liable for compensation for damages suffered by the Company in accordance with the provisions of Article 24.
Chapter 7 _ Miscellaneous Provisions
Article 36: Handling of User Information
1. Party collecting personal information: TIMES MOBILITY CO., Ltd.
2. Party responsible for management of personal information: PARK24 GROUP Privacy Committee
(Secretariat)
<Contact> E-mail:kojinjoho@park24.co.jp
3. The Company shall use the Renter's or the Driver's personal information acquired from the Renter and information obtained from use of the Service by the Renter or the Driver (including various information specified in Articles 37 and 38, and hereinafter referred to as “Usage Information,” and personal
information and Usage Information are hereinafter collectively referred to as “User Information”) for the purposes provided in the following items.
(1)For examination when concluding the Rental Agreement, identification, automatic indication in displays of various applications, provision of reservation and rental services, issuance of rental certificate, settlement of rental fees, record management of vehicle rentals, grant of benefits, and implementation of other transactions (However, when a joint user handles information on the Renter or the Driver for the joint use of information as described in in Paragraph 8, this refers to use within the scope necessary for the content of the contract with the Renter or the Driver and execution thereof);
(2)For verification and judgment of membership qualification for the services offered by the PARK24 GROUP and provision propriety of other services;
(3)For advertising products, services, privileges, and other information handled by the PARK24 GROUP and its business partners (direct mail, mail magazines, customer support, etc.);
(4)For marketing activities for the products and services handled by the PARK24 GROUP and its business partners (questionnaire surveys, promotions, sending of presents, purchase analysis, etc.); and
(5)For the execution of other work incidental or relating to the above.
4. The Company shall not provide User Information to any third party, except in the following cases, or when it has obtained the consent of the individual concerned or as authorized by laws or regulations:
(1) Purposes of provision to third parties To provide information on relevant users to expressway operating companies in the cases described in paragraph 5 of Article 10.
(2) Items of personal information provided Name, address, telephone number, and other information requested by expressway operating companies for the purposes described in the preceding paragraph
(3) Means or method of provision By post, by fax, orally (by telephone), provision of digital data
(4) Recipients of provision of subject information Expressway operating companies of facilities used by the Renter or Driver
5. The Company may entrust the User Information it possesses or has collected to third parties within the extent of the purposes of use in Paragraph 3 after implementing the appropriate protective measures. When entrusting the handling of User Information, the Company shall choose appropriate subcontractors and implement the necessary and appropriate supervisory measures.
6. When the Company has received, from the individual concerned or that individual's agent, a request for (1) notification of the purposes of use, (2) disclosure, (3) correction, (4) addition, (5) partial deletion, (6) suspension of use, (7) full deletion, (8) suspension of provision to third parties, or (9) disclosure of records of provision to third parties regarding the personal data it holds, the Company shall respond in accordance with the guidelines described under the [Procedures for Requesting Disclosure of Personal Information and Other Procedures]
<Address inquiries to> PARK24 GROUP, attn.: Privacy; E-mail:kojinjoho@park24.co.jp
7. The provision of personal information requested by the Company is optional. However, it might not be possible to use all or any of the services the Company provides if personal information is not provided.
8. The Company may engage in the joint use of User Information provided to it. See the Privacy Policy and the policy for the Handling of Personal Information (hereinafter referred to collectively as the "Privacy Policy") published on the Company's website (https://www.timesmobi.co.jp/) for information concerning joint use.
9. The Company may handle user information by providing it to and sharing it with franchisees who have entered into franchise agreements with the Company. However, such franchisees may handle user information within the scope necessary to achieve the purposes of use under Paragraph 3 only when the Renter or the Driver receives provision of a service related to these Terms of Use.
10. The Company may handle user information by providing it to and sharing it with its partners in Japan and overseas (only when an application for a rental car reservation has been made via such partners). However, such partners may handle user information within the scope necessary to achieve the purposes of use under Paragraph 3 (1) and (2) only when the Renter or the Driver receives provision of a service related to these Terms of Use.
11. If any of the following items apply, the Renter or the Driver shall agree that personal information, including the name, date of birth, driver’s license number, and other information of the Renter or the Driver shall be registered for a period not exceeding seven (7) years in the All Japan Rent-a-Car Association System, and that such personal information shall be used in investigations by the All Japan Rent-a-Car Association and its various affiliated regional car rental associations, as well as car rental operators who are members of such associations, when entering into rental agreements. When the Company has been ordered to pay the abandonment fine provided in Article 51-4 (4) of the Road Traffic Act.
(1) When the full amount of expenses for parking violations provided for in paragraph 6 of Article 26 has not been paid to the Company.
(2)When the vehicle is deemed to be unreturned as provided for in paragraph 1 of Article 35.
12. Information (hereinafter referred to as "User Information") acquired through the Renter's use of the Company's services, including the information indicated below, may be used continuously by the Company or provided to the parties below for the following purposes. In providing User information, the Company shall implement data anonymization so that specific individuals cannot be identified from the User Information.
(1)Primary Usage Information Rental information (vehicle model, date and time, station, mileage, fees, bonuses, promotions, compensation package, options, liabilities from accidents, etc.), information on reservations (method, date and time, changes, cancellations, etc.), Rental Car's GPS device, dashcam, other recorded information of devices installed in the vehicle,etc.
(2)Purpose of use
To improve and enhance the Company’s services, as well as the products and services offered by the PARK24 GROUP and its business partners To consider and implement new services of the PARK24 GROUP and its business partners, as well as to establish and maintain infrastructure, and to organize and implement safety management
(3)Receiving parties
PARK24 GROUP, PARK24 GROUP business partners, research institution
(4)Means of provision
Sending or transmission by written, electromagnetic, or verbal communication methods (including telephones)
13. In addition to those provided for in this article, the Company’s initiatives for protecting personal
information shall be as stipulated in the Privacy Policy published on the Company’s
website(https://www.timesmobi.co.jp/). The provisions of the Privacy Policy shall take precedence in the event of any conflict or inconsistency between this Agreement and the Privacy Policy.
Privacy Policy Handling of Personal Information
14. In addition to the provisions set forth in this article, in Articles 37, 38, and 42, additional purposes of use, retention period, and other matters for handling of the Usage Information by In-vehicle Equipment, dash cam, automobile manufacturer, or other means shall be stipulated. Provisions of each article shall apply in addition to the provisions of this article (provided, however, that Article 42 shall apply only to the information received by the Company and linked with User Information).
Article 37: The Company's handling of information recorded by In-vehicle Equipment
1. The Renter and the Driver shall unconditionally agree that when the Rental Car is equipped with a global positioning system or other in-vehicle equipment (hereinafter referred to as "In-vehicle Equipment"), usage information (information concerning the status of the Rental Car, such as real-time position, routes traveled, time of use, mileage, acceleration/deceleration, and maximin speed, as well as impact detection and control information) is recorded in the system designated by the Company, and that the Company shall use such records (including the personal information of the renter and driver) in the following cases.
(1) To confirm whether the Rental Car has been returned to the designated place at the end of the Rental Agreement.
(2) To check on the Rental Car's status for purposes of operating the Company's Service or ensuring the safety of the Renter or the Driver as judged necessary in cases such as when a serious impact on the Rental Car has been detected
(3) To provide information to the Renter concerning such matters as acceleration/deceleration and the maximin speed of the Rental Car, to raise awareness of safe driving by the Renter
(4) Cases falling under paragraph 1 of Article 35 and cases where the Company judges that it needs to determine usage information from In-vehicle Equipment in order to take responsibility for theRental Car, Rental Agreement
2. Information recorded by In-vehicle Equipment may be disclosed to third parties when it is deemed necessary to provide such relevant parties (people involved in an accident or other problems, insurance company, franchisee, etc.) with the information to resolve an accident or other problems involving our services or the rented vehicle.
3. Information recorded by In-vehicle Equipment shall be saved for a certain period of time (roughly seven years after it was obtained) and then promptly deleted after the end of that period.
Article 38: Dash Cam
1. The Renter and the Driver shall unconditionally agree that when the Rental Car is equipped with a dash cam, the driving conditions of the Renter or the Driver are recorded, and that the Company shall use such records (including personal information received from the Renter or the Driver) in the following case.
(1) Cases where the Company judges that it needs to determine the driving conditions of the Renter or the Driver in order to take responsibility for the Rental Car and the Lease Agreement; and
2. Information recorded with the dash cam may be disclosed to third parties when it is deemed necessary to provide such relevant parties (people involved in an accident or other problems, insurance company, franchisee, etc.) with the information to resolve an accident or other problems involving our services or the rented vehicle.
3. Information recorded with the dashcam shall be saved for a certain period of time (roughly one week after it was obtained) and then promptly deleted after the end of that period.
Article 39: Late Payment Charges
1. In the event that rental fees or other monetary obligations are not paid when the payment due date has already passed, the Renter shall immediately pay the rental fees and other unpaid amounts together with a late payment charge of 14.6% per annum for the number of days from the day immediately following the payment due date until the day on which payment is made.
2. The Renter shall bear all transfer fees and other costs necessary for payment under the preceding paragraph.
Article 40: Rental Suspension
1. The Company shall reserve the right to temporarily suspend the rental without any prior notification to the Renter for the following reasons:
(1) Emergency maintenance of the Rental Car, communication network, system, software programs, and other items relating to the rental;
(2) Fire, power outage, natural disasters such as earthquake, volcanic eruption, flood, tsunami, or telecommunication problems or system errors;
(3) Warfare, disturbances, riots, civil commotions or strikes;
(4) System overload or when the Company judges that a security vulnerability exists; or
(5)When the Company deems that the temporary suspension of the rental is necessary for other operational and technical reasons.
2. The Renter shall consent to the fact that delay or suspension of the rental may occur for the aforementioned reasons prior to commencing use of the Service.
Article 41: Change of Communication Network, System, Software, and Other Items, and Exemption from Liability
1. The Company shall reserve the right to fix, update, or suspend the operations of the communication network, system, software, and other items relating to the rental, at its discretion, without giving notification or obtaining the consent of the Renter.
2. The Company shall not guarantee that emails and contents sent from the website, server, domain, and similar sources do not contain computer virus or other malware, except in cases attributable to the Company.
3. The Company makes no guarantee regarding the precision, accuracy, completeness, or operation of GPS systems installed in rental cars.
Article 42: Handling of usage information by the automobile manufacturer or others
1. The Renter or the driver shall accept without objection that manufacturers or others may acquire usage information on cars as specified below since some of our Rental Cars are equipped with In-vehicle Equipment of automobile manufacturers, automobile retail companies, or business associates of automobile manufacturers (hereinafter collectively "Automobile Manufacturers").
(1) Primary usage information
Information on hours, mileage, and speed of driving, conditions, and location of cars, as well as information on the status of the Rental Car, such as impact detection and control information
(2) Purpose of use
Purposes of use of information shall comply with those prescribed by the Automobile Manufacturers, including purposes to confirm situations in the event of emergency, develop merchandise to be provided by Automobile Manufacturers, control safety, or improve services
(3) Acquirer and responsible person of usage information under this article Automobile Manufacturers
(4) Retention period
Retention period shall comply with the period prescribed by the Automobile Manufacturers.
2. In the following cases, the Company may be provided by the car's manufacturer or other parties with usage information obtained by such parties from In-vehicle Devices and may use or provide third parties with such information linked to User Information in the Company's possession. In this case, the Company shall handle the information in accordance with the provisions of each paragraph of Article 36.
(1) As judged necessary to provide such relevant parties (people involved in an accident or other problems, insurance company, franchisee, etc.) with the information to resolve accidents, problems, or other issues concerning the Service and the Rental Car.
(2) For use within the extent necessary to provide the Service
3. Usage information received as described in the preceding paragraph shall be saved for a certain period of time (roughly seven years after it was obtained) and then promptly deleted after the end of that period.
Article 43: Detailed Regulations
1. The Company may separately prescribe detailed regulations for this Agreement, and such detailed regulations shall have the same force and effect as this Agreement.
2. When detailed regulations have been prescribed separately, the Company shall display such regulations on its website(https://rental.timescar.jp/), price lists, and other materials. The same shall apply when detailed regulations are changed.
Article 44: Amendment of Terms & Conditions
1. The Company may modify this Agreement and other Terms & Conditions without the prior consent of the Renter by the methods provided for in the following paragraph.
2. Modification of this Agreement and other Terms & Conditions shall be made by posting the modifications on our homepage set forth in Paragraph 2 of Article 43 or by notifying the Renter in the appropriate way in light of the modifications.
3. Modification of this Agreement and other Terms & Conditions made pursuant to the preceding paragraph shall become effective on the effective date posted on our homepage or specified in the appropriate way of notice mentioned in the preceding paragraph.
Article 45: Granting of Power of Attorney
1. The Company may grant the power of attorney to the Renter in cases in which, during use of the Service, the Renter needs to purchase products sold by other companies or to use services provided by other companies pursuant to sales contracts, usage contracts, etc. concluded by the Company.
2. When the Company grants the power of attorney to the Renter, the scope of such power of attorney shall be as stipulated in this Agreement or on the website described in Paragraph 2 of Article 43. The Renter may act on the Company's behalf within the scope of the power of attorney granted to the Renter.
3. The Renter shall be liable for compensation for any damage suffered by the Company or another party due to misuse of the power of attorney, or acts deviating from the scope of the power of attorney specified by the Company, by the Renter.
Article 46: Financial Obligations of the Company
1. If the Company bears any financial obligations to the Renter, then it shall fulfill them through the method of funds transfer to the financial institution account specified by the Renter, except as agreed otherwise.
2. If the obligations described in the preceding paragraph were caused by intentional acts or negligence on the part of the Renter, then the Renter shall bear the cost of the funds transfer charges.
Article 47: Court of Competent Jurisdiction
When a dispute concerning rights and obligations based on this Agreement and the Rental Agreement arises, the court of first instance with exclusive competent jurisdiction shall be the Tokyo Summary Court or the Tokyo District Court, depending on the amount being claimed, unless otherwise agreed by both parties.
Chapter 8 _ Special Provisions for Rental of Plug-in Hybrid Vehicles and Electric Vehicles Article 48: Use of Electric Vehicles
1. If the Rental Car is a plug-in hybrid vehicle or electric vehicle (hereinafter collectively referred to as “Electric Vehicles”), the Renter and the Driver shall follow the vehicle’s user manual and other detailed regulations regarding use of the said Electric Vehicles and their chargers (hereinafter referred to as“Chargers”), which are prescribed separately by the Company.
2. The Renter and the Driver shall agree beforehand that the Electric Vehicle is not necessarily fully charged at the time of rental; and the Renter and the Driver shall charge it through a method specified by the Company in such a case and as necessary during the rental, and the time required for charging shall be included in the chargeable time.
3. If the Charger has been lost, damaged, or stained for reasons attributable to the Renter or the Driver, the Renter and the Driver shall compensate for the damage caused to the Company.
4. The Renter or the Driver company shall assume responsibility for accidents, problems, and other issues for reasons attributable to the Renter or the Driver, such as incorrect handling of the Electric Vehicle or Charger or negligence.
5. When returning the Electric Vehicle, the Renter and the Driver shall follow the provisions in Article 32 and Article 34 and return it through the method specified by the Company. If the Renter or the Driver returns the Electric Vehicle through a method other than as specified by the Company, the Renter and the Driver shall be pay for the required fees and damages in case a subsequent rental problem occurs.
6. The Renter and the Driver shall be aware in advance that mileage varies depending on the method of driving, driving conditions, and the use of equipment that requires electric power, such as the air conditioner and the car navigation system.
7. If, during use, the Electric Vehicle cannot be used because of an undercharge, the Renter shall be held liable, and the Renter and the Driver shall bear the towing fees and all expenses required to return the Electric Vehicle to the designated place.
Special Provisions for the ピッと Go Service
1. The Special Provisions herein shall apply to users of the ピッと Go service who are renters based on this Agreement.
2. The ピッと Go service (hereinafter referred to as "ピッと Go") refers to the service where the driver's license of a member is registered upon using a service (hereinafter referred to as the "Target Service") among the respective services operated by the companies of the PARK24 GROUP.
(https://www.park24.co.jp/en/company/about/group.html). It allows members to carry out the
procedures for rental and return of a Rental Car of the Company using the Target Service membership pass.
3. In case the Renter uses the ピッと Go, notwithstanding the provisions in paragraph 1 of Article 7, the Company shall check the driver's license of the Renter or the Driver by requesting that the Renter or the Driver present their driver's license and submit a copy thereof, or by verifying the information pertaining to the driver's license of the Renter or the Driver as registered in the Target Service. The rental certificate stipulated in Article 9 shall be issued online.
4. When using the ピッと Go, the Renter and the Driver may, notwithstanding the provisions in paragraph 1 of Article 32, return the Rental Car even without the presence of our Company, provided that the Company has given its consent.
Supplementary Provision: This Agreement shall take effect starting April 1, 2026.
The fees below apply depending on when you cancel.
Cancellation fee :
7 days prior to the date of use [Free]
6 to 3 days prior to the date of use [20% of the basic fee]
2 days to the day before use [30% of the basic fee]
Date of use [50% of basic fee]
If you would like to cancel your reservation, you will be charged a cancellation fee like the one above.
Application for cancellation of reservation is calculated based on business hours (until 5 PM).
| When you cancel | Fee |
|---|---|
| 6 day(s) before pickup ~ 3 day(s) before pickup | 20% |
| 2 day(s) before pickup ~ 1 day(s) before pickup | 30% |
| On the pickup day | 50% |
Fees are calculated on a business-day basis (5 PM cutoff) and charged against the amount paid.
See how pickup and return work at each branch. Use search when there are many branches.
5 branches