Rental Car Insurance, Waivers, and General Information

If a customer (the renter and any registered drivers reported at the time of rental) causes damage to a third party or to our company due to an accident or other incidents, the customer will be held liable for damages. Our rental cars include insurance and compensation up to a specified limit to cover this liability. However, depending on the nature and circumstances of the accident, insurance payouts may not apply (exclusion from coverage). Additionally, even when insurance is applicable, deductibles (out-of-pocket expenses) must be paid by the customer.

■ Basic Package (Included in Rental Fee)

• Bodily Injury: Unlimited

• Property Damage: Unlimited (Deductible: 50,000 JPY)

• Vehicle Damage: Market Value (Deductible: 50,000 JPY)

• Personal Injury: Up to 50 million JPY per person

■ Non-Operation Charge (NOC) Information

If the vehicle requires repair or cleaning due to an accident, theft, breakdown, or staining that is not the fault of our company, and we are unable to use the vehicle for business during that period, the following amounts will be charged as compensation for loss of use:

• If the vehicle can be driven and is returned to the branch: 50,000 JPY

• If the vehicle cannot be driven and is not returned to the branch: 80,000 JPY

• In the event that the vehicle is irreparable (scrapped) due to a self-inflicted accident, a deductible fee of 100,000 JPY will apply, regardless of your insurance enrollment status.
  
  

■ Safety Package

(Optional Plan)

• Add-on Fee: Available for 1,650 JPY per day

• Bodily Injury: Unlimited

• Property Damage: Unlimited (Deductible: 0 JPY)

• Vehicle Damage: Market Value (Deductible: 0 JPY)

• Personal Injury: Up to 50 million JPY per person

■ Non-Operation Charge (NOC) Information

※ Please note that the Non-Operation Charge (NOC) is NOT waived even if you enroll in the Collision Damage Waiver (CDW). The following amounts will still apply in the event of an accident:

• If the vehicle can be driven and is returned to the branch: 50,000 JPY

• If the vehicle cannot be driven and is not returned to the branch: 80,000 JPY

• In the event that the vehicle is irreparable (scrapped) due to a self-inflicted accident, a deductible fee of 100,000 JPY will apply, regardless of your insurance enrollment status.
  
  
  

■ Super Safety Package (Optional Plan)

• Add-on Fee: Available for 3,300 JPY per day

• Bodily Injury: Unlimited

• Property Damage: Unlimited (Deductible: 0 JPY)

• Vehicle Damage: Market Value (Deductible: 0 JPY)

• Personal Injury: Up to 50 million JPY per person

■ Non-Operation Charge (NOC) Information

• Non-Operation Charge (NOC): WAIVED

• In the event that the vehicle is irreparable (scrapped) due to a self-inflicted accident, a deductible fee of 100,000 JPY will apply, regardless of your insurance enrollment status.

1. Collision Damage Waiver (CDW) System

If you enroll in the Collision Damage Waiver system, the deductibles (out-of-pocket expenses at the time of an accident) for property damage and vehicle damage will be waived according to the details of your selected plan. However, please note that if the situation falls under "Exclusions from Coverage (cases where insurance/compensation cannot be used)," you will not be covered even if you have enrolled in the CDW system.

• ※ If any out-of-pocket expenses incur due to an accident, you must pay the required amount immediately on-site.

【Passenger Coverage】

For injuries (including death and permanent disability) sustained by passengers due to an automobile accident, damages will be compensated regardless of the driver's fault percentage. (Limit: Up to 50 million JPY per person / Damages including medical expenses will be calculated according to the standards specified in the insurance policy)

2. Deposit of Customer Charges (Guarantee)

In the unlikely event that expenses to be borne by the customer occur due to an accident or breakdown, the estimated charge must be deposited (paid) on-site immediately at the time of the incident. (Final settlement will be made at a later date after repair costs and other expenses are finalized)

3. Information on Ishigaki Island's Environment (Vehicle Cleaning)

We thoroughly clean and wash all vehicles prior to rental. However, due to the rich natural environment of Ishigaki Island, insects (such as ants or small bugs) may occasionally find their way into the vehicle. While we implement constant pest control measures, it may not be possible to completely prevent this, especially after rainfall. We kindly ask for your understanding regarding the island's natural environment.

• ※ Depending on the situation, a replacement car may be provided (subject to vehicle availability).

⚠️ Important Notices & Regulations

1. Cases Where Fixed Charges or Actual Costs Incur (Minor Damage or Cleaning Required)

2. Cases Where the "Full Amount" of Repair Costs Must Be Borne by the Customer (Gross Negligence or Breach of Contract)

• Driving Errors and Incorrect Fueling (Misfueling)

  • Vehicle breakdown caused by improper operation or driving errors.

  • Vehicle breakdown caused by filling the tank with the wrong fuel type (e.g., Regular Gasoline vs. Diesel).

• Improper Driving and Usage

  • Driving on non-designated roads (beaches, riverbeds, grassy areas, forest paths, etc.).

  • Driving with passengers exceeding the vehicle's legal capacity.

  • Accidents caused by an unauthorized driver who was not registered at the time of rental.

• Severe Traffic Violations and Gross Negligence

  • Drunk driving or driving without a valid license.

  • Accidents caused by gross negligence (speeding, running red lights, failure to wear a seatbelt, etc.).

• Inappropriate Post-Accident Actions

  • Failure to report the accident to the police (resulting in the inability to obtain an official Accident Certificate).

  • Failure to contact the rental car branch immediately.

  • Settling the accident privately with the other party without our company’s consent.

• Others

  • Any other accidents that fall under the exclusion clauses of the insurance policy.

• 🚨 If the vehicle is written off (totaled/scrapped) due to a single-vehicle accident, an additional out-of-pocket fee of 100,000 JPY will be charged separately from the items above.

🚨 Step-by-Step Emergency Procedures

In the event of an accident, you must follow these steps immediately to ensure your insurance coverage remains valid:

1. Rescue the Injured: If anyone is injured, provide immediate first aid and call for medical help.

2. Contact the Police (Dial 110): Report the accident to the Japanese police immediately. You MUST obtain an official Accident Certificate (Jiko Shomeisho).

3. Contact the Rental Car Branch: Inform our local branch immediately at 090-3760-9077.

⚠️ Mandatory Checklist Before Rental

• Deductible Information: The deductible refers to the amount (tax included) that the customer must pay directly out of pocket. In the event of an accident or trouble, it must be paid on-site immediately.

• NOC (Non-Operation Charge) Rules: If you have only enrolled in the standard CDW plan, the NOC is not waived in the event of an accident and must be paid on-site. (Applicable to customers who did not join the Full NOC Protection Plan)

• Exclusion from Coverage: You will not receive any insurance benefits if the incident involves a violation of traffic laws, breach of rental terms, or failure to report the accident to the police and our branch.

Car Rental Terms and Conditions

Chapter 1: General Provisions

Article 1 (Applicability of Terms)

1. Dime Co., Ltd. (hereinafter referred to as the "Company") shall rent a registered automobile (hereinafter referred to as the "Rented Car") to the Renter in accordance with the provisions of these Terms and Conditions, and the Renter may rent the same. Any matters not provided for in these Terms and Conditions and its detailed regulations shall be governed by laws, regulations, or general customs.

2. The Company may enter into special agreements, provided that such agreements do not violate the purpose of these Terms and Conditions, detailed regulations, laws, regulations, or general customs. In the event that a special agreement is made, such special agreement shall take precedence over these Terms and Conditions and its detailed regulations.

Chapter 2: Reservations

Article 2 (Applying for a Reservation)

1. When renting a Rented Car, the Renter may apply for a reservation after agreeing to these Terms and Conditions and the separately prescribed price list, by specifying in advance the vehicle class, date and time of rental commencement, rental location, rental period, return location, driver, necessity of accessories such as a child seat, and other rental conditions (hereinafter referred to as the "Rental Conditions") through methods separately prescribed.

2. Upon receipt of a reservation application from the Renter, the Company shall, in principle, accept the reservation within the scope of the Rented Cars in its possession. In this case, the Renter shall pay the separately prescribed reservation deposit to the Company, unless specifically permitted otherwise by the Company.

Article 3 (Changing a Reservation)

If the Renter intends to change any of the Rental Conditions specified in Paragraph 1 of the preceding Article, the Renter shall obtain the prior consent of the Company.

Article 4 (Cancellation of a Reservation, etc.)

1. The Renter may cancel a reservation by methods separately prescribed.

2. If the Renter, due to their own circumstances, fails to commence the procedures for concluding a Rented Car Rental Contract (hereinafter referred to as the "Rental Contract") even after one (1) hour has elapsed from the reserved rental commencement time, the reservation shall be deemed canceled.

3. In the case of the preceding two paragraphs, the Renter shall pay a separately prescribed reservation cancellation fee to the Company. Upon receipt of this cancellation fee, the Company shall return the received reservation deposit to the Renter.

4. If a reservation is canceled or a Rental Contract is not concluded due to the circumstances of the Company, the Company shall return the received reservation deposit and pay a penalty fine equal to the amount of the reservation deposit.

5. If a Rental Contract cannot be concluded due to accidents, theft, non-return, recalls, natural disasters, or any other reasons not attributable to either the Renter or the Company, the reservation shall be canceled. In this case, the Company shall return the received reservation deposit.

Article 5 (Alternative Rented Cars)

1. If the Company cannot provide a Rented Car of the vehicle class reserved by the Renter, the Company may offer to rent a Rented Car of a different vehicle class (hereinafter referred to as the "Alternative Rented Car").

2. When the Renter accepts the offer mentioned in the preceding paragraph, the Company shall rent the Alternative Rented Car under the same Rental Conditions as those at the time of reservation, except for the vehicle class. If the rental fee for the Alternative Rented Car is higher than that of the reserved vehicle class, the rental fee for the reserved vehicle class shall apply. If it is lower, the rental fee for the vehicle class of the Alternative Rented Car shall apply.

3. The Renter may refuse the offer of the Alternative Rented Car mentioned in Paragraph 1 and cancel the reservation.

4. In the case of the preceding paragraph, the matter shall be treated as a cancellation of the reservation, and the Company shall return the received reservation deposit.

Article 6 (Exemption from Liability)

Except as provided in Articles 4 and 5, the Company and the Renter shall make no claims whatsoever against each other in the event that a reservation is canceled or a Rental Contract is not concluded.

Article 7 (Reservation Agency)

1. The Renter may apply for a reservation at travel agencies, partner companies, etc. (hereinafter referred to as "Agents") that handle reservation operations on behalf of the Company.

2. A Renter who has applied for a reservation through an Agent under the preceding paragraph may apply to change or cancel the reservation through that Agent.

Chapter 3: Rentals

Article 8 (Conclusion of the Rental Contract)

1. The Rental Contract shall be concluded when the Renter specifies the Rental Conditions set forth in Article 2, Paragraph 1, and the Company specifies the rental terms via these Terms and Conditions, detailed regulations, price lists, important matters confirmation documents, etc.; provided, however, that this shall not apply when there is no Rented Car available to rent, or when the Renter or driver falls under any of the items of Article 9, Paragraph 1 or Paragraph 2.

2. Upon conclusion of the Rental Contract, the Renter shall pay the rental fee prescribed in Article 11, Paragraph 1 to the Company.

3. In accordance with the basic notices of the regulatory authority (Note 1), the Company is required to record the driver’s name, address, type of driver’s license, and driver’s license (Note 2) number in the rental register (original rental sheet) and the rental certificate prescribed in Article 14, Paragraph 1, or attach a copy of the driver's license. Therefore, upon conclusion of the Rental Contract, the Company shall require the Renter to present the driver's license of the driver designated by the Renter (hereinafter referred to as the "Driver"), and may require a copy thereof if deemed necessary by the Company. In this case, if the Renter is the Driver, the Renter shall present their own driver’s license (and submit a copy if requested); if the Renter and the Driver are different persons, the Driver’s license shall be presented (and a copy submitted if requested).

   • (Note 1) Basic Notices of the Regulatory Authority refers to sections 2.(10) and (11) of the "Basic Notices Regarding Rented Cars" issued by the Director of the Road Transport Bureau, Ministry of Land, Infrastructure, Transport and Tourism (Ji-Ryo No. 138, June 13, 1995).

   • (Note 2) Driver’s License refers to a driver’s license as stipulated in Article 92 of the Road Traffic Act, in the format prescribed in Form 14 of Article 19 of the Enforcement Regulations of the Road Traffic Act. An international driving permit or a foreign driver's license as stipulated in Article 107-2 of the Road Traffic Act shall be treated equivalent to a driver's license.

4. Upon conclusion of the Rental Contract, the Company may require the Renter and the Driver to submit documents verifying their identity in addition to their driver's license, and the Company may take copies of such documents.

5. Upon conclusion of the Rental Contract, the Company shall require the notification of a contact telephone number (workplace, home, mobile phone number, etc.) to communicate with the Renter and the Driver during the rental period, and the Renter and the Driver shall comply with this request.

6. Upon conclusion of the Rental Contract, the Company may require payment by credit card or cash, or specify other payment methods.

Article 9 (Refusal to Conclude a Rental Contract)

1. The Company shall not conclude a Rental Contract if the Renter or the Driver falls under any of the following items:

   1. The driver's license required to operate the Rented Car is not presented.

   2. The individual is deemed to be under the influence of alcohol.

   3. The individual is deemed to exhibit symptoms of addiction to narcotics, stimulants, thinners, etc.

   4. The individual intends to have an infant under six (6) years of age ride in the vehicle despite the absence of a child seat.

   5. The individual is recognized as a member or associate of an organized crime group (Yakuza), an organized crime-related group, or any other anti-social organization.

2. The Company may refuse to conclude a Rental Contract if the Renter or the Driver falls under any of the following items:

   1. The Driver at the time of concluding the Rental Contract differs from the driver designated at the time of reservation.

   2. The individual has defaulted on the payment of rental fees during past rentals.

   3. The individual has engaged in any of the prohibited acts listed in Article 17 during past rentals.

   4. The individual has engaged in any of the acts listed in Article 18, Paragraph 6, or Article 23, Paragraph 1 during past rentals (including rentals from other rent-a-car operators).

   5. Automobile insurance was not applied due to a violation of the rental terms or insurance clauses during past rentals.

   6. The individual fails to meet other explicitly stated conditions.

3. In the cases described in the preceding two paragraphs, if a reservation had already been established with the Renter, it shall be treated as a cancellation of the reservation. If a reservation cancellation fee has been paid, the received reservation deposit shall be returned to the Renter.

Article 10 (Establishment of the Rental Contract, etc.)

1. The Rental Contract shall be established when the Renter pays the rental fee to the Company and the Company delivers the Rented Car to the Renter. In this case, the received reservation deposit shall be applied toward a portion of the rental fee.

2. The delivery mentioned in the preceding paragraph shall take place at the rental commencement date and time specified in Article 2, Paragraph 1, at the rental location specified in the same paragraph or a location approved by the Company.

Article 11 (Rental Fee)

1. The rental fee refers to the total amount of the following fees, and the Company shall explicitly state each amount or its calculation basis in the price list, etc.:

   • (1) Basic Fee (2) Special Equipment Fee (3) One-way Trip Fee (4) Fuel Costs (5) Delivery/Collection Fee (6) Other Fees

2. The basic fee shall be the fee that the Company has filed with and implemented through the Director of the Transport Branch Office of the Regional Bureau of Transport (or the Director of the Land Transport Office of the Okinawa General Bureau for Okinawa Prefecture; the same shall apply to Article 14, Paragraph 1) at the time of renting the Rented Car.

3. If the rental fee is revised after a reservation has been made under Article 2, the lower of the fee applicable at the time of reservation and the fee applicable at the time of rental shall apply.

Article 12 (Changes in Rental Conditions)

1. If the Renter intends to change the Rental Conditions set forth in Article 8, Paragraph 1 after the conclusion of the Rental Contract, the Renter shall obtain the prior consent of the Company.

2. The Company shall not consent to the change of Rental Conditions if such change interferes with the rental operations.

Article 13 (Inspection, Maintenance, and Confirmation)

1. The Company shall rent a Rented Car that has undergone the inspections and necessary maintenance prescribed in Article 48 [Periodic Inspection and Maintenance] of the Road Transport Vehicle Act.

2. The Company shall carry out inspections and necessary maintenance prescribed in Article 47-2 [Daily Inspection and Maintenance] of the Road Transport Vehicle Act.

3. The Renter or the Driver shall confirm that the inspections and maintenance set forth in the preceding two paragraphs have been executed, and that the Rented Car is free of maintenance defects and satisfies the Rental Conditions by inspecting the exterior of the vehicle body and accessories based on a separately prescribed inspection checklist.

4. If any maintenance defect is discovered in the Rented Car during the confirmation mentioned in the preceding paragraph, the Company shall immediately perform the necessary maintenance, etc.

Article 14 (Issuance and Maintenance of Rental Certificate)

1. Upon delivery of the Rented Car, the Company shall issue a prescribed rental certificate containing the matters stipulated by the Director of the Transport Branch Office of the Regional Bureau of Transport to the Renter or the Driver.

2. The Renter or the Driver shall carry the rental certificate issued pursuant to the preceding paragraph at all times while using the Rented Car.

3. If the Renter or the Driver loses the rental certificate, they shall immediately notify the Company to that effect.

4. The Renter or the Driver shall return the rental certificate to the Company simultaneously upon returning the Rented Car.

Chapter 4: Use

Article 15 (Management Responsibility)

The Renter or the Driver shall use and store the Rented Car with the care of a good manager during the period from the delivery of the Rented Car until its return to the Company (hereinafter referred to as "During Use").

Article 16 (Daily Inspection and Maintenance)

During Use, the Renter or the Driver shall inspect the Rented Car and perform necessary maintenance as prescribed in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act before operating the vehicle each day.

Article 17 (Prohibited Acts)

The Renter or the Driver shall not engage in any of the following acts During Use:

1. Using the Rented Car for a motor transport business or similar purposes without obtaining the consent of the Company and the permits required under the Road Transport Act.

2. Using the Rented Car for purposes other than those prescribed, or permitting anyone other than the Driver stated on the rental certificate under Article 8, Paragraph 3 or a person approved by the Company to drive the vehicle.

3. Subleasing the Rented Car, offering it as collateral, or engaging in any other acts that infringe upon the rights of the Company.

4. Forging or altering the automobile registration license plate or vehicle number plate of the Rented Car, or altering its original state by modifying or remodeling the vehicle.

5. Using the Rented Car for various tests or competitions, or using it to tow or push other vehicles without the consent of the Company.

6. Using the Rented Car in violation of laws, regulations, public order, or morals.

7. Enrolling the Rented Car in damage insurance without the consent of the Company.

8. Taking the Rented Car outside the borders of Japan.

9. Engaging in any other acts that violate the Rental Conditions set forth in Article 8, Paragraph 1.

Article 18 (Measures in the Event of Illegal Parking, etc.)

1. If the Renter or the Driver parks illegally under the Road Traffic Act During Use, the Renter or the Driver shall personally report to the police station with jurisdiction over the illegally parked area, immediately pay the fine and penalties relating to the illegal parking, and bear all expenses for towing, storage, collection, etc., arising from the illegal parking.

2. Upon receiving notice from the police regarding a parking violation involving the Rented Car, the Company shall contact the Renter or the Driver and instruct them to move or collect the vehicle promptly, and to report to the handling police station by the expiration of the rental period or by a time designated by the Company to resolve the violation. The Renter or the Driver shall comply with these instructions. Furthermore, if the Rented Car is towed by the police, the Company may, at its own discretion, retrieve the vehicle from the police.

3. After giving the instructions mentioned in the preceding paragraph, the Company may verify the status of the violation processing through traffic violation notices, payment forms, receipts, etc. If the violation remains unresolved, the Company shall repeat the instructions until it is settled. In addition, the Company shall request the Renter or the Driver to sign a document prescribed by the Company acknowledging the fact of the parking violation and agreeing to follow legal procedures as the violator (hereinafter referred to as the "Letter of Acknowledgment"), and the Renter or the Driver shall comply with this request.

4. If deemed necessary, the Company may cooperate with the police to pursue responsibility for the parking violation by submitting documents containing personal information, such as the Letter of Acknowledgment and the rental certificate. The Company may also take necessary legal measures, such as submitting explanations, the Letter of Acknowledgment, and rental certificate data to the Public Safety Commission as prescribed in Article 51-4, Paragraph 6 of the Road Traffic Act, and reporting factual relations. The Renter or the Driver hereby consents to such actions.

5. In the event that the Company receives an order to pay a parking penalty under Article 51-4, Paragraph 1 of the Road Traffic Act and pays the parking penalty, or bears expenses required to search for the Renter or the Driver, or expenses for vehicle towing, storage, collection, etc., the Company shall charge the Renter or the Driver for the following amounts (hereinafter referred to as "Parking Violation Related Expenses"). In this case, the Renter or the Driver shall pay the Parking Violation Related Expenses by the date specified by the Company.

   1. An amount equivalent to the parking penalty.

   2. A parking violation penalty fine separately prescribed by the Company.

   3. Expenses required for searching, and expenses for vehicle towing, storage, collection, etc.

6. If the Company receives the parking penalty payment order mentioned in the preceding paragraph, or if the Renter or the Driver fails to pay the full amount charged under the preceding paragraph by the date specified by the Company, the Company shall take measures such as registering the name, date of birth, driver's license number, etc., of the Renter or the Driver in the information management system of the National Rent-a-Car Association (hereinafter referred to as the "NRCA System").

7. If the Renter or the Driver is required to pay fines for illegal parking pursuant to Paragraph 1, but fails to comply with the Company's instruction to handle the violation under Paragraph 2 or the Company's request to sign the Letter of Acknowledgment under Paragraph 3, the Company may charge a parking violation deposit separately prescribed by the Company (referred to as the "Parking Violation Deposit" in the following paragraph) to be applied toward the parking penalty and parking violation penalty fine specified in Paragraph 5.

8. Notwithstanding the provisions of Paragraph 6, if the Company receives the full amount of the Parking Violation Deposit and the expenses prescribed in Paragraph 5, Item 3 from the Renter or the Driver, the Company shall not register the data in the NRCA System, or shall delete any data already registered in the NRCA System.

9. If the Renter or the Driver has paid the amount charged by the Company based on Paragraph 5, and later pays the fine for the parking violation or has the parking penalty payment order revoked due to public prosecution being initiated, resulting in the Company receiving a refund of the parking penalty, the Company shall return only the amount equivalent to the parking penalty out of the paid parking violation related expenses to the Renter or the Driver. The same shall apply if the Company received a Parking Violation Deposit based on Paragraph 7.

10. Even if registered in the NRCA System pursuant to Paragraph 6, the Company shall delete the registered data from the NRCA System if the parking penalty payment order is revoked due to the payment of the fine, or if the full amount charged by the Company under Paragraph 5 is paid to the Company.

Chapter 5: Returns

Article 19 (Responsibility for Return)

1. The Renter or the Driver shall return the Rented Car to the Company at the prescribed return location by the expiration of the rental period.

2. If the Renter or the Driver violates the provisions of the preceding paragraph, they shall compensate the Company for all damages incurred.

3. If the Rented Car cannot be returned within the rental period due to a natural disaster or other force majeure, the Renter or the Driver shall not be held liable for damages incurred by the Company. In this case, the Renter or the Driver shall immediately contact the Company and follow its instructions.

Article 20 (Confirmation at the Time of Return, etc.)

1. The Renter or the Driver shall return the Rented Car in the presence of a Company representative. In this case, the vehicle shall be returned in the same condition as when it was delivered, excluding wear and tear from normal use.

2. Before returning the Rented Car, the Renter or the Driver shall confirm that no articles belonging to the Renter, Driver, or passengers are left inside the vehicle. The Company shall bear no responsibility for storing left-behind articles after the Rented Car has been returned.

Article 21 (Rental Fees for Alterations to the Rental Period)

If the Renter or the Driver changes the rental period in accordance with Article 12, Paragraph 1, they shall pay the rental fee corresponding to the revised rental period.

Article 22 (Return Location, etc.)

1. If the Renter or the Driver changes the prescribed return location in accordance with Article 12, Paragraph 1, they shall bear the expenses required for forwarding the vehicle necessitated by the change of location.

2. If the Renter or the Driver returns the Rented Car to a location other than the prescribed return location without obtaining the consent of the Company under Article 12, Paragraph 1, they shall pay the return location alteration penalty fee prescribed below:

   • Return Location Alteration Penalty Fee = Expenses required for forwarding the vehicle necessitated by the change of return location × 200%

Article 23 (Measures in the Event of Non-Return)

1. If the Renter or the Driver fails to return the Rented Car to the prescribed return location despite the expiration of the rental period and fails to respond to the Company's request for return, or if the vehicle is deemed unreturned because the Renter’s whereabouts are unknown, the Company shall take legal actions such as filing criminal complaints. In addition, the Company shall submit a non-return damage report to the National Rent-a-Car Association and register the data in the NRCA System.

2. In cases falling under the preceding paragraph, the Company shall take necessary measures to locate the Rented Car, including conducting interviews with family members, relatives, coworkers, and other individuals related to the Renter or the Driver, as well as activating vehicle location tracking systems (GPS).

3. In cases falling under Paragraph 1, the Renter or the Driver shall be liable for compensating the Company for damages incurred pursuant to Article 28, and shall bear all expenses required for retrieving the Rented Car and searching for the Renter or the Driver.

Chapter 6: Measures in the Event of Malfunction, Accident, or Theft

Article 24 (Measures Upon Discovery of Malfunction)

If the Renter or the Driver detects any abnormality or malfunction in the Rented Car During Use, they shall immediately cease driving, contact the Company, and follow its instructions.

Article 25 (Measures in the Event of an Accident)

1. If an accident involving the Rented Car occurs During Use, the Renter or the Driver shall immediately cease driving and take legal measures regardless of the scale of the accident (measures stipulated in Article 72 of the Road Traffic Act in case of traffic accidents, etc.), while simultaneously taking the following measures:

   1. Immediately report the details of the accident to the Company and follow its instructions.

   2. When repairing the Rented Car based on the instructions in the preceding item, it shall be conducted at the Company's workshop or a facility designated by the Company, unless specifically approved otherwise by the Company.

   3. Cooperate with investigations conducted by the Company and the insurance company contracted by the Company regarding the accident, and submit necessary documents without delay.

   4. Obtain the prior consent of the Company before entering into a settlement (private settlement) or any other agreement with the counterparty regarding the accident.

2. In addition to taking the measures prescribed in the preceding paragraph, the Renter or the Driver shall handle and resolve the accident on their own responsibility.

3. The Company shall provide advice regarding the handling of the accident and cooperate toward its resolution for the benefit of the Renter or the Driver.

Article 26 (Measures in the Event of Theft or Other Damage)

If the Rented Car is stolen or suffers other damages During Use, the Renter or the Driver shall take the following measures:

1. Immediately report the matter to the nearest police station.

2. Immediately report the details of the damage to the Company and follow its instructions.

3. Cooperate with investigations conducted by the Company and the insurance company contracted by the Company regarding the theft or other damages, and submit requested documents without delay.

Article 27 (Termination of the Rental Contract Due to Inability to Use)

1. If the Rented Car becomes unusable During Use due to a malfunction, accident, theft, or other causes (hereinafter referred to as "Malfunctions, etc."), the Rental Contract shall terminate.

2. In the case of the preceding paragraph, the Renter or the Driver shall bear the expenses required for retrieving and repairing the Rented Car, and the Company shall not refund the received rental fee; provided, however, that this shall not apply if the Malfunctions, etc., are due to the reasons prescribed in Paragraph 3 or Paragraph 5.

3. If the Malfunctions, etc., arise from a defect that existed prior to the rental, a new Rental Contract shall be deemed concluded, and the Renter may receive an Alternative Rented Car from the Company. The conditions for providing an Alternative Rented Car shall apply mutatis mutandis to Article 5, Paragraph 2.

4. If the Renter chooses not to receive the Alternative Rented Car mentioned in the preceding paragraph, the Company shall refund the received rental fee in full. The same shall apply if the Company is unable to provide an Alternative Rented Car.

5. If the Malfunctions, etc., arise from causes not attributable to the Renter, the Driver, or the Company, the Company shall, similarly to the preceding paragraph, deduct the rental fee corresponding to the period from delivery to the termination of the Rental Contract from the received rental fee and refund the remaining balance to the Renter.

6. Except for the measures prescribed in this Article, the Renter and the Driver shall make no claims whatsoever against the Company for damages arising from the inability to use the Rented Car.

Chapter 7: Compensation and Indemnification

Article 28 (Compensation and Non-Operation Charges)

1. If the Renter or the Driver causes damage to a third party or the Company During Use of the Rented Car, they shall compensate for the damage; provided, however, that this shall not apply if the damage is due to reasons attributable to the Company.

2. Among the damages incurred by the Company mentioned in the preceding paragraph, damages arising from the Company's inability to use the Rented Car due to an accident, theft, a malfunction attributable to the Renter or Driver, or stains/odors in the vehicle shall be determined in accordance with the price list, etc., and the Renter or the Driver shall pay such amounts.

Article 29 (Insurance and Indemnification)

1. If the Renter or the Driver is held liable for compensation under Article 28, Paragraph 1, the damage insurance contract concluded by the Company for the Rented Car and the indemnification system prescribed by the Company shall cover the damages up to the following maximum limits:

   • (1) Bodily Injury Coverage: Unlimited per person (excluding the amount covered by Compulsory Automobile Liability Insurance)

   • (2) Property Damage Coverage: Unlimited per accident

   • (3) Vehicle Damage Coverage: Market value per accident

   • (4) Passenger Injury Coverage: Unlimited per accident

2. The insurance or indemnification system described in Paragraph 1 shall not apply if the situation falls under any disclaimer/exclusion clause of the insurance policy or indemnification system, or if the Renter or Driver rented the vehicle based on false declarations.

3. The insurance or indemnification system described in Paragraph 1 shall not apply if the Renter or Driver engaged in any of the prohibited acts listed in Article 17.

4. In addition to the preceding paragraph, the insurance or indemnification system described in Paragraph 1 shall not apply if the Renter or Driver engaged in any of the following acts:

   1. Operating the vehicle without holding the driving qualifications required by law (e.g., driving without a valid license).

   2. Operating the vehicle under the influence of narcotics, cannabis, opium, stimulants, thinners, sleeping pills, etc.

   3. Operating the vehicle under the influence of alcohol (in violation of Article 65, Paragraph 1 of the Road Traffic Act or equivalent cases).

   4. Damages caused intentionally or through gross negligence.

   5. Damages arising from brawls (fighting acts), suicide attempts, or criminal acts.

5. The Renter or the Driver shall pay the injured third party or the Company for any damages to which the insurance or indemnification system does not apply, or for damages that exceed the insurance amount or indemnification coverage paid under Paragraph 1.

6. If the Company pays for damages that should be borne by the Renter or the Driver, the Renter or the Driver shall immediately reimburse the Company for the amount paid.

7. An amount equivalent to the insurance premium for the damage insurance contract prescribed in Paragraph 1 and the enrollment fee for the indemnification system prescribed by the Company are included in the basic rental fee.

Chapter 8: Cancellation of the Rental Contract

Article 30 (Cancellation of the Rental Contract)

If the Renter or the Driver violates these Terms and Conditions During Use, or falls under any of the items in Article 9, Paragraph 1, the Company may cancel the Rental Contract without any notice or demand and immediately demand the return of the Rented Car. In this case, the Company shall not refund the received rental fee to the Renter.

Article 31 (Mid-Term Cancellation by Agreement)

1. Even During Use, the Renter may cancel the Rental Contract with the consent of the Company, provided that the mid-term cancellation fee prescribed in the following paragraph is paid. In this case, the Company shall deduct the rental fee corresponding to the period from delivery to return from the received rental fee and refund the remaining balance to the Renter.

2. Upon cancellation as described in the preceding paragraph, the Renter shall pay the following mid-term cancellation fee to the Company:

   • Mid-Term Cancellation Fee = {(Basic fee corresponding to the total rental contract period) - (Basic fee corresponding to the period from delivery to return)} × 50%

Chapter 9: Personal Information

Article 32 (Purpose of Using Personal Information)

1. The purposes for which the Company obtains and uses the personal information of the Renter or the Driver are as follows:

   1. To execute obligations mandated as conditions for business licensing, such as preparing rental certificates at the time of concluding a Rental Contract, as a licensed operator of a rent-a-car business under Article 80, Paragraph 1 of the Road Transport Act.

   2. To provide information regarding Rented Cars, used cars, other products handled by the Company, related services, events, and campaigns via methods such as sending promotional advertising materials or transmitting emails to the Renter or the Driver.

   3. To verify identity and conduct screenings regarding the rental applicant or the Driver upon conclusion of the Rental Contract.

   4. To conduct surveys targeting the Renter or the Driver for the purpose of planning and developing products and services handled by the Company, or evaluating measures to improve customer satisfaction.

   5. To statistically compile and analyze personal information to create statistical data processed into a format where individuals cannot be identified or specified.

2. If personal information of the Renter or the Driver is obtained for purposes not specified in any item of Paragraph 1, the purpose of use shall be explicitly stated in advance.

Article 33 (Consent to Registration and Use of Personal Information)

If the Renter or the Driver falls under any of the following items, they hereby consent to their personal information, including name, date of birth, driver's license number, etc., being registered in the NRCA System for a period not exceeding seven (7) years, and agree that such information may be utilized by the National Rent-a-Car Association, regional rent-a-car associations, and member rent-a-car operators for screening purposes when concluding Rental Contracts:

1. The Company is ordered to pay a parking penalty based on Article 51-4, Paragraph 1 of the Road Traffic Act.

2. The full amount of the Parking Violation Related Expenses prescribed in Article 18, Paragraph 5 is not paid to the Company.

3. A non-return situation as prescribed in Article 23, Paragraph 1 is deemed to have occurred.

Chapter 10: Miscellaneous Provisions

Article 34 (Set-off)

If the Company owes any monetary obligation to the Renter or the Driver under these Terms and Conditions, the Company may at any time set off such obligation against any monetary obligation owed by the Renter or the Driver to the Company, except where prohibited under Article 509 of the Civil Code.

Article 35 (Consumption Tax)

The Renter or the Driver shall pay the consumption tax (including local consumption tax) levied on transactions based on these Terms and Conditions to the Company.

Article 36 (Late Payment Charges)

If either the Renter/Driver or the Company fails to fulfill their monetary obligations based on these Terms and Conditions, they shall pay a late payment charge at an annual rate of 14.6% to the other party.

Article 37 (Detailed Regulations)

1. The Company may separately prescribe detailed regulations for these Terms and Conditions. Such detailed regulations shall have equivalent efficacy to these Terms and Conditions.

2. When detailed regulations are separately prescribed, the Company shall display them at its business outlets or place them inside the Rented Cars, and record them in pamphlets, price lists, important matters confirmation documents, etc., issued by the Company. The same shall apply to any modifications thereof.

Article 38 (Governing Law and Jurisdiction)

In the event that a dispute arises regarding rights and obligations based on these Terms and Conditions, regardless of the amount in lawsuit, the court having jurisdiction over the location of the main office or business branch of the Company shall be the exclusive agreement court of first instance.

Supplementary Provisions

These Terms and Conditions shall come into effect on July 1, 2023.

■ Refund & Cancellation Policy If you cancel your reservation, the following cancellation fees will apply:

• Up to 7 days before the rental date (by 17:30): No cancellation fee

• From 7 days before (after 17:30) to 3 days before (by 17:30): 30% of the total rental fee

• From 2 days before (after 17:30) to 1 day before (by 17:30): 60% of the total rental fee

• From 1 day before (after 17:30) to the rental date / No-Show: 100% of the total rental fee

• ※ The cancellation request date is calculated based on our standard business hours (up to 17:30 local time).

• ※ Cancellations due to flight suspensions/cancellations will be refunded in full without any fees upon verification of an official Flight Cancellation Certificate.