Royal rent a car

The Basic Plan is included in the vehicle rental fee.

Personal Injury Liability: Deductible 0 JPY
Property Damage Liability: Deductible up to 200,000 JPY
Vehicle Damage Coverage: Deductible up to 200,000 JPY
Personal Protection Coverage: Up to 30 million JPY per person

NOC (Non-Operation Charge: A fee charged for business interruption loss when the vehicle requires repair or cleaning due to an accident, breakdown, or stain):

- 5-Seater Vehicles -
If drivable: 50,000 JPY
If not drivable: 100,000 JPY

- Vehicles with more than 5 seats -
If drivable: 80,000 JPY
If not drivable: 120,000 JPY

※ Tire punctures, wheel cap damage/loss, and towing service fees are not covered and must be paid by the customer.

------------------------------------------------------------------------------------

The Safety Plan can be added for 1,650 JPY per day.

Personal Injury Liability: Deductible 0 JPY
Property Damage Liability: 0 JPY
Vehicle Damage Coverage: 0 JPY
Personal Protection Coverage: Up to 30 million JPY per person

NOC (Non-Operation Charge: A fee charged for business interruption loss when the vehicle requires repair or cleaning due to an accident, breakdown, or stain):

- 5-Seater Vehicles -
If drivable: 50,000 JPY
If not drivable: 100,000 JPY

- Vehicles with more than 5 seats -
If drivable: 80,000 JPY
If not drivable: 120,000 JPY

※ Tire punctures, wheel cap damage/loss, and towing service fees are not covered and must be paid by the customer.

------------------------------------------------------------------------------------

The Full Coverage Plan can be added for 2,980 JPY per day.The Safety Plan can be added for 1,650 JPY per day.

Personal Injury Liability: Deductible 0 JPY
Property Damage Liability: 0 JPY
Vehicle Damage Coverage: 0 JPY
Personal Protection Coverage: Up to 30 million JPY per person

NOC (Non-Operation Charge: A fee charged for business interruption loss when the vehicle requires repair or cleaning due to an accident, breakdown, or stain):
Exemptions (Covered Items)

Tire punctures, wheel cap damage/loss, towing service fees, etc., are all fully covered.

➔ Customer payment amount: 0 JPY (Note: Insurance will not cover any damages if traffic laws or terms of use are violated.)

Chapter 1: General Provisions

Article 1 (Application of Terms and Conditions)

1. ROYAL Co., Ltd. (ROYAL RENT A CAR) (hereinafter referred to as "the Company") shall lease a rental vehicle (hereinafter referred to as "the Rental Car") to the Renter (including the driver), and the Renter shall rent the same in accordance with the provisions of these Terms and Conditions.

2. Matters not specified in these Terms and Conditions shall be governed by relevant laws, regulations, or general custom.

3. The Company may establish detailed rules or special agreements to the extent that they do not violate laws, regulations, and general customs. In the event of any conflict between a special agreement and these Terms, the special agreement shall take precedence.

Chapter 2: Reservation

Article 2 (Reservation)

1. The Renter may make a reservation by clearly specifying the vehicle model, rental start date/time, pickup location, rental period, return location, driver, and other conditions designated by the Company.

2. The Company shall accept reservations within the limit of its available vehicles.

Article 3 (Cancellation of Reservation)

1. The Renter and the Company may cancel a reservation using the method prescribed by the Company.

2. If a rental contract is not executed even after one hour has elapsed from the reserved rental start time, the reservation shall be deemed cancelled, regardless of the reason.

3. If a reservation is cancelled due to the Renter's circumstances, the Renter shall pay the reservation cancellation fee separately stipulated by the Company. Upon receipt of said fee, the Company shall refund the reservation deposit already received.

4. If a reservation is cancelled due to the Company's circumstances, the Company shall refund the reservation deposit already received.

5. If a rental contract is not executed due to reasons other than those specified in the preceding paragraphs, the reservation shall be deemed cancelled, and the Company shall refund the reservation deposit already received.

6. Neither the Renter nor the Company shall make any claims against each other regarding the cancellation of a reservation or the non-execution of a rental contract, except as provided in these Terms and Conditions.

Article 4 (Substitute Rental Car)

1. If the Company is unable to lease a Rental Car that meets the reserved conditions, it shall promptly notify the Renter to that effect.

2. The Company may offer to lease a substitute rental vehicle that differs from the reserved conditions.

3. If the Renter accepts this offer, the Renter shall pay the lower of the rental rate for the substitute rental vehicle or the originally reserved vehicle.

4. If the Renter refuses the offer for a substitute rental vehicle, the reservation shall be deemed cancelled.

Chapter 3: Rental

Article 5 (Establishment of Rental Contract) The Rental Contract shall be established at the time the Company receives the rental fee and hands over the Rental Car to the Renter.

Article 6 (Execution of Rental Contract)

1. The Renter shall explicitly state the rental conditions, and the Company shall explicitly state the rental terms and conditions based on these Terms and Conditions, price lists, etc., and the Rental Contract shall be executed upon mutual agreement.

2. Upon executing the Rental Contract, the Company may request the presentation of a valid driver's license, personal identification documents, and contact information.

3. The Company may specify cash, credit card, advance payment, or local payment on-site as the payment method.

4. If the Renter or the driver fails to comply with the preceding paragraphs, the Company may refuse to execute the Rental Contract and cancel the reservation.

Article 7 (Refusal of Rental)

1. The Company may refuse to execute a Rental Contract or cancel a reservation if it reasonably determines that the Renter or the driver falls under any of the following items: (1) Does not possess a valid driver's license. (2) Is deemed to have difficulty driving normally due to the influence of alcohol. (3) Is at risk of being unable to make normal judgments or drive properly due to the influence of drugs, solvents, or other similar substances. (4) Fails to use an appropriate child safety seat despite carrying an infant for whom the use of a child seat is mandatory under law. (5) Is determined unfit for safe rental based on a comprehensive consideration of past usage history, accident history, unpaid fees, contract violations, etc. (6) Belongs to or is closely affiliated with anti-social forces. (7) Commits intimidating behavior, violent acts, or business disruption against the Company or its employees. (8) Is likely to significantly affect the Company's credit or business operations by using false information, etc. (9) Is deemed by the Company to be at risk of violating these Terms and Conditions. (10) Is otherwise deemed inappropriate by the Company to lease a vehicle to, based on socially accepted standards.

2. Notwithstanding the preceding paragraph, the Company may also refuse to execute a Rental Contract or cancel a reservation in the following cases: (1) When no rentable car is available due to natural disasters, accidents, maintenance, breakdown, or other reasons not attributable to the Company. (2) When an appropriate child seat cannot be prepared despite planning to carry an infant who requires one.

3. Handling of reservation deposits, etc., upon cancellation under this Article shall follow the provisions of Article 3 and Article 4.

Article 8 (Inspection and Maintenance)

1. The Company shall lease Rental Cars that have undergone inspection and maintenance based on Article 47-2 (Daily Inspection and Maintenance) and Article 48 (Periodic Inspection and Maintenance) of the Road Transport Vehicle Act.

2. The Renter or driver shall check the exterior, accessories, and condition of the vehicle based on the inspection sheet prescribed by the Company.

3. If no abnormalities are reported, the Rental Car shall be deemed to have been delivered in proper condition.

Article 9 (Prohibited Acts) The Renter or driver shall not engage in any of the following acts during the use of the Rental Car: (1) Use that violates laws, regulations, or public order and morals. (2) Driving by anyone other than the driver declared to the Company. (3) Subleasing, providing as collateral, or permitting use by a third party. (4) Modifying, altering, or tampering with the license plate. (5) Use for competitions, tests, towing, or pushing other objects. (6) Purchasing insurance without the Company's consent. (7) Taking the Rental Car outside of Japan. (8) Causing severe nuisance or significant damage/soiling to the vehicle.

Article 10 (Illegal Parking)

1. In the event of illegal parking, the Renter or driver shall immediately report to the police station with jurisdiction and handle the matter at their own responsibility and expense.

2. Any relocation fees, storage fees, search expenses, etc., incurred by the Company shall be borne by the Renter.

3. If the violation is not resolved, the Company may terminate the Rental Contract and demand the immediate return of the Rental Car.

Chapter 4: Accidents and Inability to Use

Article 11 (Accidents)

1. If an accident occurs, the Renter or driver shall immediately contact the police and the Company, and follow the instructions of the Company.

2. Unauthorized out-of-court settlements regarding accidents are strictly prohibited.

3. The Company may check the video and data recorded on drive recorders or other onboard recording devices.

Article 12 (Termination of Rental Contract Due to Inability to Use)

1. If the Rental Car becomes unusable due to an accident, failure, theft, or other reasons, the Rental Contract shall terminate.

2. If the cause is attributable to the Renter, the rental fee will not be refunded.

3. If the cause is attributable to the Company, the Company shall provide a substitute rental car or refund the rental fee.

4. If the cause is not attributable to the Renter, driver, or the Company, the Company shall refund the rental fee for the unexpired portion of the rental period.

Chapter 5: Compensation, Insurance, and Coverage

Article 13 (Insurance and Deductible Compensation)

1. Rental Cars leased by the Company automatically include basic deductible insurance covered within the rental fee.

2. The coverage details of the basic deductible insurance are as follows: (1) Bodily Injury Liability Insurance: Unlimited per person for bodily injury caused to a third party (including Compulsory Automobile Liability Insurance). (2) Property Damage Liability Insurance: For damage to third-party vehicles, goods, or property, the deductible amount is 200,000 JPY, and damages exceeding this amount will be covered by insurance. (3) Vehicle Compensation: For damage to the Company's Rental Car, the deductible amount is 200,000 JPY, and damages exceeding this amount will be covered by insurance. (4) Personal Injury Compensation: Up to 30,000,000 JPY per person for injuries sustained by the driver and passengers while using the Rental Car.

3. The coverage in the preceding paragraph applies only if the accident is reported to both the police and the Company at the time of occurrence, and the Company's instructions are followed.

4. Regarding Non-Operation Charges (NOC), if the Rental Car becomes unusable due to an accident, theft, breakdown, soiling, etc., it is excluded from deductible coverage and must be borne by the Renter: (1) If the vehicle is drivable: 20,000 JPY (2) If the vehicle is non-drivable: 50,000 JPY

5. In any of the following cases, insurance and deductible coverage shall not apply, and all damages shall be borne by the Renter: (1) Accidents caused by a driver not declared to the Company. (2) Contract violations such as drunk driving, unauthorized extension, or subleasing. (3) Failure to report to the police or the Company at the time of the accident. (4) Reaching an out-of-court settlement without the Company's consent. (5) Accidents falling under the exemption clauses specified in the insurance terms. (6) Accidents occurring as a result of violating these Terms and Conditions.

Chapter 6: Smoking and Soiling

Article 14 (Smoking and Soiling) If smoking violations, vomiting, strong odors, or excessive soiling are confirmed, a cleaning and deodorization fee of 50,000 JPY will be charged.

Chapter 7: Personal Information

Article 15 (Handling of Personal Information) The Company utilizes personal information for identity verification, contract execution, accident response, and legal compliance purposes.

Chapter 8: Miscellaneous

Article 16 (Agreed Jurisdiction) In the event of any dispute arising from rights and obligations under these Terms and Conditions and related detailed rules, the court having jurisdiction over the location of the Company's head office shall be the exclusive agreed court of jurisdiction.

Supplementary Provisions These Terms and Conditions shall take effect on September 1, 2024. These Terms and Conditions were revised on January 29, 2026, and shall take effect on the same day.

Cancellation Fee Policy -
Up to 72 hours before pickup (3 days prior, by 17:59): No fee
72 hours (3 days prior, 18:00) to 48 hours before pickup (2 days prior, 17:59): 30% of the total amount
48 hours (2 days prior, 18:00) to 24 hours before pickup (1 day prior, 17:59): 70% of the total amount
24 hours before pickup (1 day prior, 18:00) up to the day of use: 100% of the total amount (Non-refundable)

In the event of a flight cancellation, please send your Flight Cancellation Certificate or Flight Status Confirmation to OKITOUR Customer Service. We will process a full refund after verifying the details.
*Please be sure to enter your flight number when making a reservation. If your flight number is not yet available at the time of booking, please contact OKITOUR at least 7 days prior to your departure date.

⚠️ If a cancellation request is submitted outside of business hours, it will be calculated based on the start of OKITOUR's next business hours (09:00). Please make sure to submit your request during business hours (09:00–18:00).